"Just spent the first night on my King Relaxed firm, Super comfy but half way through the night I had to go sleep in one of my other traditional mattresses because the mattress got way hot. I had the AC on and without my covers I was cold but beneath me, the side of my body on the mattress, was on fire. I got up for a few minutes and got back in the bed so see if it was me or the mattress....it was the mattress. I ordered this mattress vs a tempurpedic cloud-cooling because the reviews about this mattress being able to keep you cool were impressive. Not so impressed yet. I'm wondering if they forgot to put in the cooling layer I saw advertised! "

"Everything from the website's great description of the product to the way the product is ordered was clear, professional and well done. A great buying experience."

"My experience with Loom and Leaf has been very positive. They keep you updated about your order and are very concerned about customer satisfaction-----it doesn't get any better than that. "

"Ordering my Loom & Leaf mattress was very easy to do. Received phone call from then confirming my order details. I am very happy so far with the service and communication and looking forward to the delivery of the mattress."

"Communication is very important to me, especially when I make a large purchase. Loom and Leaf are measuring up to my standards when it comes to keeping me informed about the state of my order and letting me know what to expect."

"The website is so easy to navigate, and the employees are so efficient and helpful! So far we have had a great experience with Loom and Leaf. Thank you for making this process so painless! "

"the delivery process was a bit frustrating but the mattress is wonderful... "

"Can't wait to get our mattress!"

"So far with ordering process, extremely pleased ... very supportive and helpful.
Given criteria, can/will recommend best mattress for YOU ... site is easy to navigate, very
thorough and easy to order. "

"We are praying this Loom and leaf will give us the rest we need . We have 2 coil mattresses that we purchased several years ago from saatva while living on Long Island. We have moved and put those mattresses in the guest rooms and anyone who has slept on them are always so comfortable. We are now in need of a different type as things have changed and our bodies are complaining. Our experience with this company has been stellar. They are extremely accommodating and purposeful. Their representatives are informative, kind and respectful. Who could ask for anything more....... Cynthia Galbraith"

"My wife and I are hoping we like our mattress as much as we like the customer service your company has provided so far. It is so nice to be able to talk directly to someone without going through 30 minutes of "if X press 15."

I recently called back to change our order and to have our old mattress picked up. To my amazement Izzy, who took my original order, answered the phone and remembered me from our conversation a few days earlier.

Saatva has got it right on customer service.

"

"Take too long for your mattresses to arrive. Not buying from here anymore "

"The order process has gone quite well and I just received a verification call to ensure we had the desired mattress type and size coming. So far so good but I really want to review the mattress itself. That, is what I hope get the 5 stars. We will be honest and objective."

"Thank you for your efforts. We look forward to our delivery!"

"We can't want to sleep on our Loom and Leaf! The customer service has been excellent and we are looking forward to receiving our mattress in a week or so. Personalized service and very happy to speak with! Thank you. "