"Very pleased so for with the information on the web site, the clear ordering process and professional follow up call to confirm the order. "

"Spending about 8 hours doing research on-line, looking for the perfect mattress we could afford, lead me to your company. The easy of navigating your web site to the outstanding rep on the chat line to the patience, kind reps on your phone line, was a deal maker for me! Thank you, I never felt pressure to purchase.

Other companies should take a lesson from you.s"

"It was very easy to navigate Loom and Leaf's website and order the mattress I needed. They have a simple screen that allows you to configure your order to include items like the foundation or a bed frame. Once the order goes through they contact you to confirm your order. Overall, being very simple and easy to use made for a great buying experience."

"The order process was seamless. The chat I had during the process was then forwarded to me via email just so I could have a record of it. Not that I needed it but it is another piece of documentation should anyone ever need it. That speaks volumes for the confidence the company has in their customer service. I spoke with a representative yesterday who was calling just to make sure they had the order correct and that all was in order. It was exactly what I ordered and no challenges at all. Now - just waiting while the mattress is being built - and yes, I was reminded that because of the holidays it may take another couple of days. Not at all unexpected but their being forthright with the information again speaks to the desire to ensure a positive customer experience. Next step -- the scheduling of the delivery and I am now fully confident that this too will be as pleasant and professional as all the previous contacts have been."

"I placed my order late last night the 22nd and was surprised to receive a confirmation call today giving me the details of what is presently taking place and what to expect in the future."

"This company is well organized, efficient, and very professional. My hopeful expectation is that it's product lives up to its management standards. Stay tuned. "

"The customer service experience has been fantastic. From chatting on line prior to ordering, to the simplicity of ordering mattress to the very professional call reviewing my order. The representative who called to review my order also acknowledge my request for a January 6th delivery. If the mattress is anything like the customer service experience I have had thus far, I know I am going to be THRILLED upon delivery of mattress. "

"I really appreciate the follow up call!"

"I looked at a lot of mattresses. Some sights were funny, some sites were review sites for one brand and some sites were expensive But L and L offers set up and take away

Bob"

"I appreciated the voice mail I got yesterday, the morning after I placed the order and the text message I got today BUT I would suggest reversing the order of those actions. I wasn't able to answer the phone when I got the call but I could have immediately read a text message. There's no one best way to contact everyone, though. I do appreciate you using both forms of communication. We're looking forward to our new mattress!"

"The experience of purchasing a Loom and Leaf bed so far, has been great. I love the way they operate their business. I look forward to receiving the bed. Thanks for being so responsive!! "

"Website is easy and functional for the purchasing process. Literally took less than 5 minutes to go through the process... Wish other sites were this easy... Like the chat function too...Thanks!"

"Great experience with the sales team."

"I would have to say that this has been one of the easiest purchases I have ever made. I like how they call to confirm that what I ordered on line is the same as what I wanted to order. The confirmation on my order sets my mind at ease."

"Immediate response to order to verify all information. My note was read and referenced in the phone call. Can't wait for it to arrive and test sleep!"