"They deserve a "wow". Ordered a combo. The price was absolutely cheapest I could find. They test the combo for free (for those who hate to get something not working) They upgraded the shipping to two day (don't know why, but they almost always does this, as far as I know from some forums).

But it's not finished yet. More than 1 months later, one of the game DVDs I got as a free gift for buying the combo turned out to be defective.
And they sent a replacement withno questions asked. "

"Upgraded shipping for free, threw in a free t-shirt. Awesome communication, even better service. A+++++"

"I am very impressed with this store. I am a frequent visitor to various computer forums and found out about Monarch via www.ocforums.com and www.anandtech.com. I had originally pre-ordered a AMD Rev E Venice 3200 from NCIX but shipping was not to occur until mid-may. I was informed by several members on the forums, that Monarch would have these chips by the end of April! Wow... I quickly canceled my order w/ NCIX and ordered a San Diego (3700+ Rev E AMD processor) through Monarch. I then ran into Monarch Joe on the anandtech forums (a rep from monarch). He stated he would upgrade the shipping on the new Rev E chips free of charge. I contacted Joe and everything went smoothly. My shipment was upgraded to FedEx International shipping (normally USPS). The difference in price is over 20US and Joe threw it in free of charge. I can't say enough good things about Monarch and their customer service. My chip was shipped out today (a full week ahead of the date listed on their website)!! Needless to say, I am one happy customer and will definately be coming back to Monarch in the future.

Steve "

"This online store has earned my business. I no longer plan on ordering computer products from NewEgg. The free shipping options, no tax in California, and EXCELLENT display of customer service from Monarch Joe is what sold me. I ordered an AMD 64 San Diego 4000+ via FedEx ground, and he updated my shipping to FedEx Overnight free of charge and threw in a AMD T-Shirt. He responded to my e-mails within 5 minutes, now that is customer service. Monarch Computers actually care about their customers and it shows through Monarch Joe's speedy personal replies, the automated reminders, and the free shipping. I will definately do business with again."

"I preordered an Athlon64 3000+ Rev.E when MonarchJoe offered to upgrade preorder shipping for free on a message board forum I frequent. He then kept us all appraised, on a daily basis, of when they were expecting the processors. When they arrived, he let us know they were doing everything they could to get them out to all the preorders. Sure enough, my order was shipped the same day they got the processors delivered to them and they even threw in a couple freebies and upgraded shipping.

I buy a LOT from Internet stores and have generally pleasant experiences, but this is the first time I was compelled to post a review here. This company shows you that they value your business and I hope they have great success. Due to this experience and their low prices and excellent service, they have a multiple return customer in me for sure."

"Monarch Computers was an incredibly good experience for me. I preordered an AMD Athlon 3000+ Revision E chip and a DFI nForce4 Ultra-D motherboard, but needed to make changes to the order, and the representative I spoke with, Joe F, was very helpful. His e-mails were timely and polite, the company called me to confirm all of the changes, and as a plus, Joe upgraded my shipping to overnight! I really couldn't have asked for better, more personalized service. I have been a diehard newegg shopper for four years now, but I have to say that Monarch's willingness to bend over backwards has won me over. I will gladly purchase from them again!"

"Excellent prices. Great combo deals. Good shipping. No problems."

"I had made a couple of small purchases from Monarch without problems before, but when it came to purchasing my 3700+ San Diego. I wasn't sure where to go. MonarchJoe at the anandtech forums made the decision easy with prompt updates on inventory and excellent customer service. (I was upgraded to overnight shipping at no extra charge!)

Monarch now tops my list of online retailers. "

"Odered new Venice core Athlon 64 -- good pricing, great communication and they upgraded shipping for free. Unlike Newegg, Monarch actually responds when you have a question about your order or anything else. "

"Monarch is the first of ALL US stores to have the 3700+ 939 rev.e as well as the 4000+ 939 rev.e in large stock. You simply can not find them anywhere else.

They are the FIRST of all stores to fulfill their pre-orders. My 3700+ just got shipped out today. The ONLY reason they changed the shipping date is because AMD pushed back the initial shipment dates and it has nothing to do with "floorplanning" or what you'll call it.

They also have the best customer service ever. MonarchJoe help me out along the way and constantly update me regarding the stock of AMD 3700+ cpu. He is honest, helpful and fast to answer any question I have. Unlike sparco.com who keeps giving out empty promises, Joe was honest about when the CPU will arrive. This is my favorite e-tail store now. "

"Monarch is by far the best for Pre-Ordering that I have ever dealt with. My order shipped 1 week before scheduled time and went Priority Overnight instead if ground shipping! Through out all of this Monarch Joe was a pleasure to deal with, he always gave straight answers and very quick response time. I highly recommend ordering from Monarch."

"All I can say is outstanding service and great communication! I placed a pre-order for a retail Athlon 64 3800+ with the new venice core. The estimated shipping on the retail versions got delayed. For no cost, Joe at Monarch Computer allowed me to change my order to the in-stock oem version, tossed in a free hsf, and switched my shipping to overnight! Absolutely amazing! I will definitely be using Monarch Computer in the future for my hardware needs."

"Ordered an OEM Venice 3200 believing that Monarch would have them in stock before anyone else. When it looked like Newegg had them in first (which it actually didn't, except for a handful of 3500s) Monarch Joe on the Anandtech forums upgraded my shipping to overnight; he was involved and responsive from the beginning.

I've had some great experiences with other retailers, but I've never seen this degree of customer service or dedication to the enthusiast community.

I had never bought from Monarch before, but I definitely will again. In fact, I've already placed another (larger) order, this time for an X800 XL."

"I had some questions before purchasing this processor regarding possibly required bios updates in order to use. 2 monarch employees personally helped me via their online forum and via email (MonarchJoe & "Monarch94") with the details of my question and promptly shipped my order placed afterwards with a personal confirmation that it had shipped along with a fedex tracking number. I've not received customer service like this from any other online retailer. "

"I ordered a 3800+ Venice chip from Monarch. Since this was my first order with them I didn't know what to expect, but they have done nothing but give great customer service. I would like to thank Joe F., or MonarchJoe, from the Anandtech Forums for his help in expediting my order and upgrading shipping for me! I will definitely be back to purchase more!"