"Very satisfied with MotherNature service--quick, easy, no hastle. The best price I found on line."

"The items ordered were delivered as promised and very quickly. Their prices are the best, the service is fast and you get free shipping over $50."

"I don't think I would shop from this site again. First I think they need a customer service phone number. Second, I did not receive an email saying that my order shipped and that it shipped for some reason in two separate boxes. Also, when I received my first box there was no papers of any kind indicating that the rest of my order would be shipping later. And when I received my second box there was no papers with my shipment order in it either."

"I was a bit worried because I purposely order extra in order to not pay for shipping, but then the invoice sent to me included a 10 dollar shipping fee. I spent a while trying to track the order (which I couldn't because I had just placed it) and then waited until I received it to call. By then, the shipping fee had been taking off and I was not charged. However, it did scare me a bit--would it be possible to just make sure the email receipt lines up with the actual one? Otherwise, everything went well and I definitely like the product. 2570598"

"My product ordering and receiving of the product went very smoothly. I wish that once the order was placed that I received it a bit more quickly. I understand that sometimes my order gets stalled in being shipped do to waiting on the restocking of products. It would be great to receive it within a week, rather than waiting 10 days up to 3 weeks.
I love MotherNature and its discounted prices on great products!"

"Very good service, exactly what I ordered, delivered in a timely manner, well packed and good price. I would shop there again for sure"

"I ordered a case of organic apple chips from MotherNature.com because they had the lowest price for the brand I was looking for. I received email confirmation of my purchase and a shipping notification. My products arrived safely and promptly. i would definitely use this merchant again. Order #2569292; Order date: 01/19/2011."

"My order arrived quickly, was well packed and was the correct item and quantity."

"Only disappointment was with free shipping which helps save money, but I was out of product and had to wait for delivery of over a longer period of time as is normal than paying for 3-5 days delivery. With larger orders like mine, customer should not have to experience longer shipment periods."

"Excellent price and service."

"I enjoyed my product greatly, thanks will order in the future."

"I have been ordering from Mother Nature for about 3 years now. I love the variety of products; I have purchased everything from shampoos, soaps, cleaning products, to vitamins and baby products. They carry a great variety of products and the prices have been among the lowest I have found. I highly recommend them!"

"I would not purchase from this vendor again. My order was slow, and I had trouble receiving communication from the vendor which was troubling.

The Better Business Bureau (BBB) gives them an F. At the time of my order, BBB's search was down so I hadn't known. I briefly looked at the user reviews at Google.com and the reviews shown were favorable averaging 4.5/5 stars. Going to review sites such as this and reading through, I saw quite a few bad reviews indicating experiences like mine. Many of the favorable reviews were worded strangely, making me question their validity.

That said, when I did receive my items, they were well-packaged and in good condition. But the lack of communication from the vendor was unsettling and stressful enough that I will not use them again. Details follow.

On their site, they claim orders typically ship in 1-2 business days. Their site does list some items out of stock, and none of the items I ordered said they were out of stock at the time I placed my order. It took 7 business days for my order to ship.

I placed my order on 1/08. My order shipped 7 business days later, on 1/18. I received my order on 1/22. The Order Status page stayed up-to-date with when I placed the order, when they were assembling it, and when it was shipped including a link to the tracking page.

The order status page said I should have received an e-mail confirmation of my order, which I did not receive. On 1/11 I sent them an e-mail inquiring about this to ensure nothing was wrong. I received an automatic e-mail notification that I submitted the question and the order status page also updated acknowledging the correspondence with a link. The link did not work when I clicked on it, it took me to their help page. One business day later the correspondence updated as answered, but the link still did not work for me. Nor did I receive an e-mail notification of their response.

I do not know why there was a problem with the link. As I write this review, the link does currently work. I can not say when it started working and why it didn't work before. The message they left me was courteous and informative. It stated some items were on back-order and it could take 1-3 weeks. When they updated the correspondence as answered, that's when the status of my order said back-ordered, so it matched up. I can only assume there was a technical difficulty in my viewing the message. I did not attempt to call them about it, I had decided that I would try calling if it hadn't shipped by a certain date, and it shipped before then.

I did not receive an e-mail when the order shipped. The Order Status page did update with the tracking information with a link to Fedex so I could easily view the progress.

The problems with e-mail communication were stressful enough for me that I would not do business with them again. Admittedly, this could be attributable to a simple technical difficulty that others may not experience. However, many of the other reviews I have read are troubling and also indicated communication issues. I would recommend going with a more reputable company. I got my order and nothing was wrong with it, but it was a negative experience overall. I'm not willing to give them another try."

"NO, NO, NO!! I ordered a pair of weight lifting gloves for my husband for Christmas on 12/17 with their promise to arrive by Christmas. I paid $8.99 to ship a 4oz item ($1.39 USPS First Class fee). They arrived on 12/29. I contacted customer service & was told to return them using postage they provided online. I did so on 1/2 & still no refund! Claim they hadn't received, now they say it takes 3-4 for refund. . . . I asked 3-4 what?? Days, weeks, months, years. . . . . Filed complaint with my credit card company & got refund from them. Plenty of honest companies out there. Don't waste time & money with this one!!"

"Prompt...accurate...reasonably priced. Great quality products!"