"Newegg has always been able to help me figure out how to get parts that are compatible with new systems that I build. And if I make a mistake they are very agreeable and taking it back and giving me a refund! I really feel that Newegg is the way to go if you are a computer geek!"

"I'm relatively new and Nathan answered all my questions, assisted with the paperwork, and walked me through the entire process. I'm a Senior, and I am thrilled! "

"I will hold of on giving an overall rating because I have yet to receive my ordered computer and had to return one sent to me because it was not what I had ordered. I've had to call twice to get Newegg Customer Service to get my order fulfilled."

"I had a quick order inquiry with a couple of different questions and Eudora L. literally answered everything in one answer, taking care of an order question in literally two minutes. The quickest, most thorough, and most charming customer service exchange I have had with Newegg, and honestly probably with any other company. Thank you Eudora for your efforts, you really impressed this customer!"

"You have a customer service rep named Haley that should be commended, I was worried that my tire order was shipped incorrectly, I called your office, she put me on hold, and called the shipper directly. Haley got back on the phone walked me through the FedEx tracking info, made sure I could see the quantity of tires shipped, and put me at ease. I tell you she was professional, thorough in finding out if all the tires I ordered were shipped, and delight to speak to on the phone. She sets the bar! "

"It turns out the the problem I was having was up to the seller, but she explained and helped me by sending a message to the seller and made it all very easy especially considering that I don't have a computer right now. (But this review thing is kinda annoying tbh creating an account? ugh, but she was very good, so I'll do it.)"

"I had been contemplating building a new rig to get back into gaming and short video editing. My laptop just wasn't cutting it anymore. So I did about a week a research and slowly added the parts. I called into customer service to make sure I didn't need anything else with my order. I was wrong and luckily I found Al K, he advised me where I could save money and still have the same if not better performance. I spent over 45 minutes on the phone with him and he was extremely patient with me. I really appreciate it the help because clearly, I needed it. Thanks again!"

"I have been doing business with Newegg for going on 20 years and they have always been as good as it gets for an online supplier of computer parts and other items.

Newegg has the best prices around, and when you add in their support, you get a great experience.

I have had to deal with their customer support a few times due to an item damaged during shipping, or a part that was incompatible, and they have always taken care of me.

In a world where people are seeking better prices online, it is good to know that there is a company that still keeps the human aspect alive.

Newegg simply gets it.

Thank you Darrel for being so professional, kind, and understanding."

"When an order was mistakenly shipped and charged to my account, Hailey was super helpful in contacting the seller, having them intercept the package, and issue a refund. 100% satisfied."

"So yeah, I'm done ordering from Newegg.com - This is the 3rd time I've ordered from them and the 2nd time they've completely screwed things up.

The 1st time it wasn't their fault the error happened but the way they went about it once I brought it to them and the things they told me were completely unhelpful and inefficient and ended up taking another 2-3 weeks to solve.

This time, its ALL on them. I ordered a bunch of parts to upgrade my PC. I put in my address as the place to deliver it to and went to pay. But for some reason, my card wasn't working on their site, saying it was getting declined, even though my bank said everything was fine. So I used Paypal, boom everything goes through.
A week later and I go to check on the package which should be arriving today. The package is being delivered to my old address in Keizer.... What.... So I check on their site, it saw the address that happened to be on my Paypal account and said "Screw the address he manually typed into our sight to designate where to send it, we're sending it to this other address that has nothing to do with the order besides being on the Paypal account!"
So I call Newegg and they go through a huge process and eventually tell me they contacted FedEx and the package would be left at a pickup location and I could pick it up. Cool, that works for me as long as it isn't getting delivered to my old apartment. An hour later and I get an email from FedEx saying the package has been delivered TO THE OLD APARTMENT!
After calling FedEx, they are trying to work it out to have the driver go retrieve it and send it to a pickup location which is what Newegg said they had already done! So either the customer service rep lied to me and said they had fixed it or they thought they had fixed it and - again - screwed something up to where it wasn't actually fixed...

At this point, I don't care if Amazon is slightly more expensive, it's worth the money to not have to juggle and tug and pull every time I order something for my computer."

"I've been a customer for over 10 years now, nothing but great things to say about Newegg. Would recommend them anyone looking to buy electronics online.

Every return I've ever had has been hassle free and was in dealt with in a timely manner. "

"received the wrong phones i order Samsung g930f and received g930r8 "

"Newegg delivered completely with their side of the deal. The shopping process was easy and stress free. When the delivery company screwed up and couldn’t find my address, they required the sender(Newegg) to approve me to pick up the product at the delivery company’s location. OnTrac (delivery company) stated that it will be near impossible to get approval from the shipper and it’s most likely going to have to wait a day to be redelivered.

I called Newegg customer support with little hope of finding a resolution that I’d like. I was greeted by a customer support agent that was down to earth and understanding. He put my mind at ease and even went through a supervisor to help get my package pickup approved.

After a few minutes, the representative let me know that everything had been taken care of and I should receive an invite from OnTrac to pick up my package the same day.

Very impressed with the order of their company and products, but mostly impressed with how smooth they made my experience with buying my first PC build. "

"So I had order a H500P Mesh White and it was missing screws and the rgb controller I spoke to Newegg about the issue and after being directed to talk to Cooler Master with no help or progress I reached out to Newegg again and they hooked me up with everything I needed the representative Mathew T. was such a pleasure to deal with and just handled my situation like a hot knife to butter. Thank you so much for your eggcellent customer service and I appreciate all the effort and time. "

"I needed to make a return and I was missing the box, they were amazing at granting it to me anyway, great customer service!"