"Purchased a camera "Package" from through Newegg from another seller (47st Photo). The package was suppose to include a $ 50 gift card for photo printing. When package arrived there was NO gift card... I contacted them and was told they could no longer get them, and they switched the card for a gift card from their store with a minimum purchase of $100... they would give me $50 off. They claim this is a much better deal. My issue is this is a true BAIT AND SWITCH and Newegg does nothing about it. They allow them to do it.. "

"An understandable mix-up in the instructions for key redemption led to the inability to redeem (wrong site address due to the company that awarded the key). Had a quick live chat, exchanged some emails with proof of the issue (screen cap), was redirected to the correct site, and told there was an email of the corrections already being sent out to all those who received the same instructions."

"Always delivers the best price. I always count on getting the best price for all my purchases. Much better than all the rest."

"Bought a reconditioned Dell laptop from Newegg. The laptop performed as expected, but the battery would not charge. Newegg referred me to the reconditioner (Joy Systems), who sent me a replacement charger. Initially it did not work, but removal and replacement of the (same) battery resolved the issue, and the laptop was soon at 100% charged. Both Newegg and Joy Systems were responsive to my issue."

"I appreciate you take the time to take care of all my needs "

"We placed an order for a new computer and the order was cancelled during the verification process. Using the "Chat" feature on the website did not answer the question why the order was cancelled especially after the funds were removed from our account to pay for the order. I called and spoke to KiKI who after hearing of our issue, replaced the order with no issues with the verification process. We are 100% satisfied with the service provided by this customer service representative."

"New Egg Customer Service Agent, Katya, truly listened well to my initial indecision over whether to trade out a newly purchased 27" iMac for another from a New Egg 3rd party client, after the beautiful iMac arrived dead in the box. She not only listened well, she mirrored my sentiments a few times. This helped me decide what I wanted to do, because listening to my own indecision out loud made me more aware of exactly what I felt about the sale and what I needed to do. Listening like this is truly an ART, about which books are written. Thank you New Egg for Katya and an exceptional Customer Service Experience."

"I was helped by a Jane C. today regarding my RMA and it was a very pleasant experience. Thanks Jane!"

"Had some issues with Fedex not taking care of products delivered from newegg but hey they sent me replacements and they are real quick at helping fix the issues very awesome company if I didnt live in Oklahoma I would work for them "

"He jumped at the opportunity to make my return of a monitor that wasn't exactly what I wanted very easy. He asked the right questions and went above and beyond."

"I online-chatted with Jackie, at Newegg, regarding an order that i had placed. She was able to quickly address my concern and from there she went over-and-above to help get my message to the Seller. She made everything very easy.
Jackie represented Newegg so well, and I trust that everyone else there does, too. I will definitely shop Newegg again!"

"I was having issues an item I purchased, and I wanted a refund. The customer service agent Dee D. Benavidez was extremely helpful with correcting the various issues I had with my previous orders. I would definitely recommend Newegg.com to anyone who wants to buy computer electronics. "

"Newegg customer service is the best !"

"Newegg is always my first choice for shopping, attractive price, very well structured website, easy to navigate, product information clearly and also a very prepared support team, my last service was performed by the official Caroline C where he resolved my problem providing care very efficiently and helpful."

"This was my first experience with this website, and I give it 4 out of 5 overall, just for the lack of countries on the list the order can be shipped to. But in particular, I want to give 5/5 to the Customer Services.

I went on chat with a Customer Services in order to get a detailed information upon the shipping and payment issues. And I was pleasantly surprised! I got a response in seconds. I cannot fail to mention my Customer Service Agent - Nikki L, who was very patient and kind to me, explaining everything in detail, and offering me solutions to my issue. Unfortunately, it couldn't resolved at the time, but I had a great experience with this agent! Thank you Nikki!

I would like to thank Newegg.com for having professional and friendly CS staff. And please, add more countries if possible! :D (e.g. Azerbaijan) Thanks in advance!"