"If you need to replace or refund an order, you will be helped to prepare the documents as soon as possible."

"Both Sophie and Apple H were particularly helpful in assisting me with my order. "

"AAA customer service and product. A promotion wasn't working and she helped and solved the issue. "

"I bought this computer from NewEgg for my son on his ninth birthday, and I got great service. The emails kept me informed of when my package would arrive, and I received a text message when it was delivered. There were no surprises, just efficient, dependable service at a very competitive price. "

"I contacted Newegg with a problem . David D Ho was my Newegg Team member. I have shopped Newegg for many years. During those times i contact Newegg"s Team members for help. This time was very different David D Ho went the extra mile with his incredible ability to see my problem was resolved in such a manner that i felt completely satisfied. To me it was amazing the way David D Ho went skillfully through each step helping me understand where the problem started and ended. I have dealt with many Company associates and none share David D Ho talents. He is the BEST "

"ordered something and ended up not really needed it or wanting it. I was able to get a refund for it within a few min thank you guys for an easy system "

"Forgot to add a promo code and a few minutes later the credit was set. Perfect. "

"i LOVE THIS COMPANY!!! i really want to recommend them to everyone. "

"I called customer service today, after I noticed the keyboard I recently purchased was in the Newegg add for 40$ less. Even though it was discovered I purchased a different model keyboard, Keith still attempted to get me a price match or discount. After failing his attempts he apologized for not being able to help. I just opened my email to find a Newegg gift card courtesy of Keith. Thank you, Keith for caring about the customer. Even though you could have just told me tough luck, you went above and beyond to attempt to help me. "

"I have been waiting on shipping labels via email, so that I can return my MacBook Pro and they never came. Mercy step in and did whatever she had to do in order to get me shipping labels to my email. She has to be the best that you have on staff. I really appreciate her efforts and going the extra mile to rectify my situation. It is because of her that I will be a returning customer.
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"Jane C. really helped me out today i can't thank them enough. Easy and professional. with bunches of smiles :)"

"Newegg resolved a shipping issue and still met the deadline "

"So to begin I had the ASUS Maximus X Hero Wi-Fi motherboard die on me 44 days after I bought it off of Newegg. Initially I went about contacting Asus since I was past the 30 day return policy from Newegg. After being transferred and escalated numerous times, told different things by each rep, finally the resolution Asus came up with was “We do not have your motherboard in stock in our service center. We can put in your RMA request and whenever we get stock we can fulfill the request.”

I hope I’m not the only one who thinks that they were insane for telling me I had to wait an indeterminate amount of time due to a defect on their end. I suggested going to the next model up and paying the difference so I can be back up and running, but apparently that was asking way too much. No matter how many suggestions I made they wouldn’t budge and were insistent on me waiting until stock arrived. I was told that the motherboard “should” be replaced within a month. Absolutely...awful...customer service (if you can even call it that).

After 4 hours of total call timeworn Asus, I decided to give Newegg a call and see if they can do anything for me. Gina the customer service rep was surprised to hear about the issue and Asus’ “solution” and was sympathetic and immediately went to her supervisor to see if there was something that could be done. I now have a new motherboard on its way and will be sending the defective one back to Newegg once the new one arrives. My conversation with Gina lasted 20 minutes and I had my issue resolved.

Thank you Gina, thank you Newegg, that was amazing customer service. As far as contacting Asus goes, I hope no one has to go through the run around and abysmal “customer service” that I had to go through!"

"Ordered a critical computer part to replace a broken one with Local Express same-day shipping in what I thought was the proper timeframe and took a shock seeing the estimated shipping date 4 days ahead. Talked with Tara L. and she was awesome, took time to talk to the shipping team to find out if we could solve the issue. Great experience, thank you!"

"Received a refurbished computer from one of Newegg's direct shippers when it should have been new. Called Newegg's customer service and they quickly got the problem resolved. When the new computer arrives as long as is new, everything will be fine. Should I get another refurbished one, I'll update this review."