"I have used newegg since the 90's and have never had any issues with them. They are always great to work with. Today I had to cancel an order in the shipping process, something that you can't do on amazon and newegg didn't even hesitate to help me out! Thanks newegg!"

"Very friendly Customer service. "

"Had a question and Apple answered the question perfectly"

"returned a n unopened part and the inv. didn't add up after the shipping and restock. called and while speaking with the rep. he noticed I had written "unopened" in the return notes and was entitled to a full refund instead. got back shipping and restock because of his attention to detail. I always get my parts [this was a full rebuild] from newegg and will continue to in the future."

"I look forward to the frequent sales on Newegg and especially the Thursday deals which accompany their weekly webcast."

"Had some problems with compatibility regarding a motherboard with my new processor and memory sticks, but Newegg kindly accepted everything back.
I truly recommend Newegg for anyone!"

"Shout out to Toby E in customer service for helping me with my order today. I had questions about the protection policy and was hoping to get express shipping. He took care of me well. The only complaint I have is that the callback system for customer support did not seem to reduce my hold time that much. The system called me back, but then it took close to 15 minutes before Toby and I were connected. So, I had to wait longer than I wantedd to, but the end result was positive. I guess there is a reason I’ve been a customer for almost 15 years."

"I wanted to return an item. I accidentally purchase wrong Computer Case. A lot of them look the same. When I process refund there was a charge of restocking fee and shipping. I know it was my fault of the purchase but thought hey let me see what Newegg can do. I'm a first time customer with Newegg and spent a decent amount so I wanted to see if they can waive shipping or restock fee. Antoinette shared with me the policy but she did waive the shipping as a one time courtesy to insure I have a great first time experience with Newegg. She definitely earned my future business. Anything electronic and computers I will only shop Newegg for now on."

"Had an incompatibility issue with some RAM ordered and my desktop. Even though it wasn't a defective part and not their fault, they took back the product with free shipping and no restocking fee. Full refund.

I've ordered from Newegg for over 10 years and they never cease to go out of their way to take care of me. Thanks again."

"Thanks so much for the chat based help!"

"XLNT. Dee was attentive and resolved my issues quickly."

"I have bought a iBUYPOWER Desktop Computer NE740OPi Intel Core i5 7th Gen 7400 (3.00 GHz) 8 GB DDR4 1 TB HDD AMD Radeon RX 550 Windows 10 Home 64-Bit and it came in about 2-3 days great condition with everything as promised. would refer a friend when I can."

"My video card was not recognized by my PC. Problem occurred more than 30 days from the purchase date. Newegg did and exchange with no problem. Thank you very much for your help and support !

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"Technology will always have defective products and bad eggs but newegg isn't one of them! They back their products and will back you through the life of the issues!"

"Newegg used to be a go-to site for me, but recently, I've had far too many problems with things being listed as "in stock" when they're not. Many times, I've gone to order something that will show, for example, 8 items in stock. Oftentimes, I've looked many other places, but decided on Newegg because of the quantity. But when I go to place the order, it doesn't go through, because it turns out there are only 5 in stock. Yet when I go back to the listing, it still shows 8--and it's not a caching issue, as I'll clear the cache, try other browsers, try other computers, and try from different ISPs (e.g., cellular vs. wired). I've encountered this issue way too many times now.

Most recently, I ordered qty 3 of something that was listed as "In Stock," and had it drop shipped--overnight--for a traveling colleague. 10 days later, they asked "what happened to the shipment?!" I checked Newegg, and the status showed that nothing had shipped from the warehouse yet. Worse still, I couldn't even edit or cancel the order, which was quite a problem since my colleague was about to leave their location. I called Newegg, and even the representative couldn't cancel nor change the shipping location.

Really, I used to love Newegg, but I will avoid them going forward unless it doesn't matter when something ships, or if it ships."