"I had to cancel an order and Drew was on the ball and helped me out straight away, thanks for the great service."

"After a small mishap with one of my orders, the representative Vin G went above and beyond the standard customer service I've experienced in the past. It would be difficult for me to say anything negative about the experience. This company, and this rep specifically has been a joy to work with."

"Ordered an item & received a somewhat-different version in their marketplace. Title & picture omitted this difference, & when I asked the seller about it, they denied anything was different. So, the seller was going to charge me a 15% restocking fee + return shipping across the US for a 30lb item... an extra $65 cost on me, for *their* mistake.

Called up customer service & was blown away. I expected them to cite the seller's restrictive return policy, but instead, they sided with me after some due diligence & assured me they would make it right. I had considered doing a chargeback, but they solved the problem immediately by waiving the restocking fee & getting me a pre-paid label for the return.

Wow. Glad I reached out to them."

"Gave me a price match from amazon and got the deal I wanted. "

"Excellent customer service received while extended warranty was repurchased following a return."

"I'm a network consultant that has purchased hundreds of thousands of dollars of hardware from Newegg for my clients. I've always thought the pricing was fair, delivery was prompt, and the few times I've ever had any issues with an order, their customer support was stellar in taking care of the problems quickly. Thank you Newegg!"

"Rep helped me figure out a replacement for an out of stock on my original order. "

"I've been using the call back feature which has been working great and the representatives all seem knowledgeable of why I'm calling. I was really happy so be able to receive an item at a mark down price a couple days after noticing my payment was declined. The mark down had ended and I was even still able to receive a gift card with the order! The Representative even gave me 25$ shipping no charge! "

"The promo code in my email wasn't working. Isaiah was very helpful in getting me the advertised price."

"Great experience, your customer service it was more than helpful, thanks A++++++"

"Had my order voided by a system error (on a backorder) and representative explained the problem, and made the order for me again - arranging everything to match the backorder (price match and delivery dates).

First class customer service. I am impressed !

"

"Today I spoke with Ariell Blanco, a Newegg customer service representative. I informed her that my order of an Asus 1050Ti had been cancelled multiple times with lack of good reason. Ariell was very patient with me, and understood my frustration. She went above and beyond to locate a reason for my failed order, and helped me take the proper steps to correct the problem. I am now hoping my product will be shipped soon! Thanks for the great help, Ariell!"

"My costumer service was RJ he did very nice, working with efficiency. Congratulation Newegg."

"Thanks NewEgg .. Efrain .. did a great job too !"

"Newegg has always been great with customer service. A problem with another company’s component outside the normal refund period but well within the products warranty was giving me issues and they promised if they didn’t get back to me they will open a ticket on their end. Awesome guys here at Newegg "