"Great customer service. Sabrina took care of everything I needed."

"I want to thank Mercy for helping me out today.
I made a substantial purchase for an new PC build, and I called couple of days later as I was trying to track my order and noticed that the discount offer was not applied to my invoice.
Mercy was very courteous and helpful and was able to fix the mix-up and credit my account.
Thank you again for the great customer service!
Michael
"

"Bought 2 out of 5 on a sale code. Wouldn't let me use the code for the additional 3, even after speaking to a rep. Bad, bad website system, have run into this type of thing more than once. The phone reps are good but their hands are tied."

"Was very helpful and overall professional!"

"Never EVER have had a bad experience dealing with Newegg.ca. When I have had questions, Irma A. was nothing short of spectacular! She was professional, courteous, helpful and even had a great sense of humour. My experience with her was not just a simple Q&A, she really made me feel like a valued customer. I never really understood the whole customer experience survey concept, because all I have ever knew was mindless drones on the end of the line, there to do a job. In my opinion, customer service agents in any industry could learn a thing or two from her and I sincerely hope she gets the recognition she deserves!!!"

"As always great experience to shop there. Newegg always has good price and fast shipping, and their customer service is excellent and willing to help."

"Called with an RMA on incompatible RAM. Agent was able to help me waive restocking fee and return shipping. Taking care of me is why I buy here, and ONLY here. "

"I spoke with RJ.A.Rosales. Helped me with my problems and now i know everything what have wondered for some time. Keep going with like this with these good peeps. Very nice. Thank you "

"I ordered the wrong item and when submitting an RMA request there was a restocking fee. I chatted with customer service, told them the item was unopened, and they waived the restocking fee."

"I was helped by Caroline C and she promptly fixed my issue. Great help all around. "

"The reason I recommend you is because you not only offer quality products, but when there is a problem, your customer service is spot on. You handle your problems extremely well. Frankly, it isn't the best price that keeps your business, it's how you handle things when something goes wrong. Your terrific customer service is why I recommend you to my friends and customers., "

"While shopping for new parts to build my new computer, I had the choice of shopping on here or on Amazon.com for some important purchases for my computer. Newegg.com was THE ONLY website that could compete with Amazon for prices, quality, and timely delivery.

But most importantly, the customer service representatives on Newegg.com (In particular, the lovely Chelsea W.) was AMAZING. When I had already purchased an item on Newegg that went on sale on Amazon, I was given the discount/price match that Amazon had in addition to the mail-in rebate that was already included with my purchase. When the same thing happened to another item I had already purchased, I was able to receive a gift card for an item that wasn't price matched guaranteed!

Anyways, if you're looking to build a computer or looking at parts in general, look no further than Newegg.com because they have competitive prices and unprecedented excellence when it comes to customer service. You will not be unhappy with the purchases you make on here."

"I don't buy from Newegg very often. But any time I have had an issue, they have always taken care of it quickly.
To top it all off, many times, they will have items at much cheaper prices than anywhere else including Amazon.com."

"Had to return a defective motherboard but was helped through me first RMA by Ernie G. Helped me through the experience in what parts I need to ship back, rma numbers, and packaging. Needless to say I think they have one of the best support teams. "

"Thank you for quick, friendly, helpful service! "