"Had a situation that I thought would not be able to be helped with on Neweggs side that was my fault. I online chatted with Sylvia
( customer service ) and she quickly resolved the problem. Could not ask for better assistance. Also, Newegg has always been very helpful
with problems from purchases on their site and thus why they are my go to for online shopping ( especially pc perephials )
"

"I purchased a item through Newegg. Doreen with Newegg did a fantastic job helping me. I will always shop with Newegg. I'm only speaking of the positive today, therefore I will not speak about the marketplace seller!"

"Very Happy with Newegg.com. Customer service rep Dan is the MAN! He provided quick accurate service. I am ready to come back again !!"

"I bought a PC case, and few day later the price was reduced by $30. Contacted customer support and they gave me a gift card for the difference."

"Since Newegg has become nothing but a 'reseller', their after-sale service has really suffered. I've had a few occasions to deal with returns and warranties, and have encountered FAR too many difficulties. It now can be a grueling experience, sitting on 'hold' for an hour or more, Newegg frequently passing the buck to their vendors, etc.
Their new business model of no warehousing, no inventory, no responsibility is leaving a lot of customers very upset. Yes, the prices are frequently pretty good, but that is not all that business is about. SERVICE is getting to be a meaningless word to NEWEGG, although some of their phone reps. try their hardest to help the customer while being forced to work in a very restrictive business environment. When an item is SOLD and SHIPPED by Newegg, it should be their responsibility to back up that sale, not some ethereal Vendor's."

"I had the pleasure of working with Murriel at Newegg's customer service center today. She immediately got to work helping me find a solution to my problem and talked me through everything as she worked. I needed a refund for the SECOND defective part i received (manufactured by Gigabyte USA..AVOID THEM). Murriel and Newegg gave me an awesome experience and I appreciate their willingness to help me in my situation. I HIGHLY recommend Newegg!!! "

"Recently purchased Corsairs white ddr4 3200 ram. Only to see that a few days later it was on salefor 15% off. I contacted Newegg and they gladly refunded me the difference!"

"Always good prices, consistent good service, and fast shipping. A great alternative to shopping locally if stores are not available or provide the selection needed"

"I forgot to put in a promo code before ordering, but Newegg's customer service helped me by giving me a gift card for the amount after I placed the order. No hassle at all."

"It took 3 phone calls to resolve my problem, but Newegg finally got it right.
Thanks Newegg!"

"I was having significant problems with my Fitbit Ionic...Fitbit support gave me the runaround and pretty much told me..too bad, it's our problem! Newegg rep Crystal got involved and made things happen. I am so grateful! Excellent experience and thank you so much Crystal"

"Ordering was simple, easy to navigate website. Ordered an ipad and had an issue, and it was resolved in minutes resulting in a gift card emailed to me for the inconvenience. The csr was VERY helpful that I spoke to. Will use Newegg for any future products I need. Highly recommend Newegg."

"This lady Andrea Z. was so helpful and awesome. "

"I had an issue with the item that I ordered but Leslie helped me resolve the issue. I am very satisfied with their customer service. I will continue using Newegg.com. "

"Mr. Garcia went above and beyond to ensure that my issue is being resolved as fast as possible. Mr. Garcia also went the extra mile to say the very least. After seeing my customer loyalty history he made an immediate effort from the very start of the service to ensure that he was able to provide the best resolve. Somebody get this guy a Steak Dinner!

Michael "