"I HELD FOR A CUSTOMER SERVICE REPRESENTATIVE FOR ALMOST 30 MINUTES. AFTER FINALLY BEING ABLE TO SPEAK WITH A CSR, I WAS AGAIN PUT ON HOLD FOR AN ADDITIONAL 15 MINUTES AND NEVER DID HEAR BACK FROM THE CSR. I'M DISUPUTING THE CHARGE BECAUSE I NEVER RECEIVED MY MERCHANDISE (AN INK CARTRIDGE) AND NEVER REC'D A RETURN CALL FROM NEWEGG ABOUT THE DELIVERY OF MY INK CARTRIDGE. I WILL NEVER ORDER FROM THIS COMPANY AGAIN."

"I messed up a couple orders, using a payment method which was declined. As such, I made quite a mess. To ensure I was not about to receive 5 SSD drives, I hopped on the Customer Support chat line and Jonathan D. checked the account and ensured me everything was correct and my 1 SSD was already on the way.

This was completed in under 3 minutes.

"

"Reanne R. Professionally answered all of my questions and concerns. I was so impressed I created a NE account and will continue to purchase products from this company. Hiring enthusiastic and well qualified staff members makes me value the level of management and attention this company possess. Thank you Reanne R., for your commitment to service and success-job well done! "

"I ordered a part from Newegg. Subsequently, the part decreased in price the next day. On their own, Newegg informed me that the price had decreased and provided me a $20 gift card for my troubles.

Due to my own forgetfulness I let the gift card expire. However, once I chatted with a Newegg representative they reissued the gift card no questioned asked. This is just wonderful customer service and I really enjoy buying from a company knowing that they put such an emphasis on ensuring that their customers are satisfied. "

"I was having trouble with my account and logging in, and the delivery of my parcels was a worry, TaylorL. helped me through it all and Listened to my concerns , I was able to get in my account and my concerns were addressed . I see why now my boyfriend has me order from them , There service is awesome :)

Thank u Taylor L.
exit button closed to fast i didnt get chance to do the other review on your wonder service.

Gloria"

"Mercy was great, she was able to get me the RMA as well as the shipping charge covered for an order that I made by mistake. I'm a Newegg customer for life."

"Even though they were not really able to help me with my original issue the rep went above and beyond to see if there was any other way to help. It made me feel as if he honestly cared about my issue instead of just going through a step by step process"

"Couldn't place order due to an IT glitch on Newegg's side after confirming with their 3rd market seller about shipping to a PO Box. This was found out after Bert/Newegg Customer Service solved the issue by submitting the order over the phone on his end & the order went through, saving me a bunch of time to correct an issue I made on my end with my customer in ordering a stand for their 2 new monitors for their new security system that I had just received via Newegg. I had to pay this out of pocket, due to it being my mistake when I ordered the monitors. Newegg's Customer Service has ALWAYS resolved any issue I had for any past experiences. I ALWAYS shop Newegg, before any competitor, period!"

"The order system malfunctioned and multiplied my order times 3. Missy quickly sorted out all the items and was able to get me printable RMAs for newegg items and requested RMAs for the reseller items. Kudos, Missy!
"

"I used the text message support and the person that assisted me got everything done in a timely manner and was very helpful."

"ordered something and checked the item the next day, and they had a promo (free gift with purchase). kindly asked customer service if i were able to get the free gift since i ordered it literally the day before and was sent the gift no hassles."

"So I had a little snafu with my order but Darlene and her sales team went above and beyond to make the situation right. I can't thank her enough for the personal attention that was given to my case. With people like Darlene on board providing stellar customer service, I absolutely recommend people shop with NewEgg.com. "

"Hutch was fantastic! He was intelligent, articulate, courteous, helpful and patient. He worked hard to get my order processed and made my day! Thank you so much for everything, Newegg!"

"Natasha Blanco helped me through the process of returning an item after NewEgg's servers had a hiccup. She even set up pre-paid shipping so I wouldn't have to pay out of pocket due to the problems NewEgg was battling."

"Whenever a company corners the market they become a "monopoly".
Monopoly companies invariably become corrupt and gouge the consumers and the marketplace for every last nickle they can.
Newegg has somehow defied the odds and while a de facto monopoly in the computer parts reseller marketplace, they've kept all the right traits that got them there in the 1st place.
10 years ago the interweebz was filled with competing vendors for your computer hardware bux, but alas, no more.
Fortunate are we, Newegg's customers, that someone running that corporation still retained both their humanity and their morality in the face of temptation to exploit their monopoly status."