"Had to do a replacement for an incorrect item. Apple helped out, and in 5 minutes I had my RMA number ready. Thanks Apple!"

"I've been dealing with NewEgg for years with no problems. This time, when I got confused by their return shipping process, I ended up calling them. I did not have to spend time on hold and the customer service representative was perfect. Everything was straightened out quickly. "

"Newegg has caved and sent Connecticut all customers purchase info to The Connecticut Department of Revenue. Connecticut resident are receiving Tax bills for their purchases for the last 4 years. Do not buy from this company anymore as they are sure to rat out their customers from other states as well. "

"Customer service agents go above and beyond to help you with your problem.
Very friendly and helpful. Polite and courteous. "

"About a month ago I ordered a computer monitor with speakers from Newegg. When the monitor came in it was not the monitor I had ordered but a different model of the same brand. I contacted Newegg customer service, and they have gone out of their way to help me. They contacted the shipping company, waited with me for the return to be registered and expedited the refund. I had a wonderful woman Ms Vickie with me the whole time during the wait and refund.. and when it was time for me to order another Monitor Ms Vickie helped me place the order to make sure that everything was correct.. I have shopped Newegg for a number of years, and always loved their fast delivery, but I feel in this instance Newegg went out of their way to insure complete satisfaction, they went way out of their way helping me. I am elderly and disabled they were kind and so willing to help. I give them Excellent customer service.. and they went way beyond what any other online business would have done.. Thank you so much for an enjoyable experience.."

"Great service, responds quick. Fixed an error in my shipping."

"So far I have spent over 30k buying parts from newegg with complete satisfaction every time! they have great prices as usual with Eggcellent customer service. can not suggest a better company to go with, 100% happy."

"I accidentally ordered two motherboards when I needed 1. I spent less than 10 minutes with "online chat support" and they had emailed me my RMA pre-paid shipping label to send the one back. "

"The shipping was extremely fast on my order. And there was an issue on my side of the process but the customer service rep resolved it quickly with little effort on my part. Highly recommend Newegg for all tech needs."

"Dee was very helpful indeed, satisfied my naeeds and did it simply and quickly. Thanks Dee !!!"

"I returned an item and was charged a restocking fee. The customer service agent, Crystal K., promptly resolved the problem. This is why I shop at Newegg."

"Never had a problem until my last order.

Ordered the Oculus rift which came with a free 30-dollar light-up mouse pad. Not something I'd buy normally but I do need a pad and I also needed a little light by the keyboard area on my desk.

So somehow during the order the free item pops out of the cart and I submit the order without it.

I chatted with support and they said I had to call in. Apparently there was a high call volume that day (I called one other time in the past and remember it being quick) so they have an option to call you when they're ready.

Talked to a rep for a few minutes and he said that it was weird and got a manager on the phone and they just sent the item gratis and separately. It took some time as my rep himself was in a queue for the manager, and he came back every couple minutes to let me know he was still waiting. Just enough so it wasn't annoying and I never felt like this call might be on hold forever.

I had the fedex tracking number for the bonus item before the phone call was finished. Probably only 15 minutes total talk time and a good deal of that was waiting for the manager. Again, crazy high call volume on this day.

The next morning I received the rift -- so like 18 hours after ordered. Didn't even pay for any rush processing or shipping. The bonus item is going to be here Monday (order took place thursday afternoon/evening and 2 day shipping says Monday by default).

I'm super happy with their service and have never had any issues in the thousands of dollars preceding this order, and this issue was handled with awesomeness. "

"I ever purchased some small accessories from newegg.com before . this time I purchased the dvi-hdmi cable, then the shipping come to my home, I found out I made the mistakes before that I ordered the wrong part myself. I called the customer service representative to try to buy one cable suitable for my case. The representative, troy, is very patient and friendly to help me to find the correct cable, and help me to get refund for my previous wrong buying cable. ... I have to say, the newegg.com customer service support is really good one! I strongly recommend their service. "

"We had an issue with the unit ordered and although it took sometime discussing the problem, the customer service representative, Dee was very helpful and she had resolved the issue. In the past, I have ordered many items from Newegg, and the service has been excellent and prompt. I would recommend they make it a little easier to resolve problems with products return. At this juncture, Thank you!"

"My first purchase with Newegg was in 2004, and there have been many since. It's great to find an online retailer that stands by their promises.

I recently experienced a problem with a home stereo I had purchased through Newegg. The manufacturer needed my original invoice, which I no longer had. Within four minutes after logging into their customer chat, Sabrina had found it and forwarded it to me.

Not only is Newegg customer service proficient and professional, they're nice people! "