"Ordered a replacement light globe 11/29/17. Received expected tracking info that stated it had been left on a porch in CA. I'm in OH. My neighbor checked for me - nothing. I detoured on a snowy Saturday night on the way home from a holiday party to my office - nothing. I then spent an hour waiting on Monday to talk to someone. The man tried to call the shipper (MDC) & did not get a response. Could only email them. A few hours later, my shipment arrived. They had sent me the wrong tracking info. I opened the box - it was the wrong item. I spent 45 minutes on chat the next day trying to get help. The gal tried to call the shipper (MDC) & did not get a response. Could only email them. I have it a few days, then got **** off and emailed them, demanding a return. I did receive a return authorization. I had to ship the WRONG item back to them at my OWN expense ($15). And they only refunded the item cost, not the other $12.35 that it cost me. So I spent $27, have no product & received absolutely no assistance. I'm in the construction industry, and if we treated our clients this way...

UPDATE: NewEgg has contacted me and completely refunded everything.
"

"I had trouble making a purchase with my card, had thought it was an issue on neweggs end. Turns out I was issued a new bank card and my current card expired. The associate who was with me was very patient and helpful throughout the whole ordeal and kept with me until the issue was resolved (making the purchase through paypal). Awesome customer service!"

"An issue happened with FedEx where a package was lost, and I was waiting quite some time for my parts. I was a new customer with Newegg and extremely frustrated with this.

I got pushed through to a Supervisor by the name of Dwight, whom went above and beyond the call of duty to really push to make things right. I waited almost 3 weeks for my parts but Dwight was on the ball calling me early AM and really pushing his claims department hard.

In the end he made it right through some price matching and express delivery for my parts.

I have to say this is a Stella individual and a grade A+ Supervisor!! "

"New Egg customer service representative "Arman" was extremely helpful in bringing me up to speed in my search for a modern graphics card. His explanations were very clear and to-the-point, so I had no trouble deciding what card I needed.

Even more important, Arman helped me understand the currently insane graphics card market prices, so I made sure I am subscribed to the New Egg newsletter and its announcements of flash sales and promotions.
Because of Arman's help, I am ready to make my purchase in a few days."

"Ordered an item on 2/16, a small package shipped from LA, now estimated arrival is 3/2? Any of the competitors would have had it delivered in 2-3 days, which is exactly what is going to happen next time."

"Great resolution I will keep doing Business with Newegg "

"The agent was super helpful but Newegg policies are a complete joke if you are in any kind of business/professional place you should completely avoid them. Antoinette. O deserve a raise."

"I have a long chat with Caroline C. She was very patient and helpful. Thanks!"

"i have done business with newegg back in the day, but not for awhile now. thought i would give them a try and ordered a digital download. figured a high tech computer site shouldn't have a problem with that. boy was i WRONG! they took my money within seconds, but i received no download. so i called and the guy says it would be several hours to end of day to 1 to 2 business days. for a digital download!!!!!!!!!!!! seriously, a high end computer website cant handle a digital download? used to be newegg had a 9.8 rating here. when i came here to make a comment i noticed it's down to 9, now i know why. they dont care. they are big enough now that i guess they figure 1 or 2 disgruntled customers now and again doesnt matter. the only thing that matters to them is money, just like so many other businesses these days. i wont go back again, EVER! if i were you i would look somewhere else to do business, and there are plenty of others. one that i have done business in the past still has a 9.9 rating here. should have gone with them. i will not make that mistake again. STAY AWAY, FAR AWAY from newegg."

"La persona que me atendio fue amable, atenta y me dejo satisfecho con su ayuda Gracias."

"Cust. Rep. RJ was able to verify that the needed requirement of the Motherboard was met. We discussed the tech applications of the board and found it met my requirements.
Nice work by RJ at Newegg."

"Great service by Caroline C. Made my day!"

"I accidental typed my street address incorrectly and the shipper wouldn't correct my address. So I called Newegg, and the customer support associate, Sara P. not only helped me to change the order to be picked up, but gave me a call back the follow day to follow up with me, as she told me she would. I can't even count how many times I've heard, "I'll call you back" and nobody ever calls back or even an email response. I sincerely appreciate Sara following through with her word as she promised and providing excellent customer service."

"I had a online chat with a customer service rep and she was able to address the problem I was having and she offer an equitable solution in a very timely manner. Caroline C. had to do some research in order to solve the problem and she did an excellent job."

"I find just what I need at a great price. "