"On the website it said 30 return policy for the graphics card I received. They told me I could only replace the iteam with the warranty not a full refund return. I saw no disclosure about this in there return policy on the product page. They did manage to take the return after some small haggling, and because, "it's my first product bought with them." I did not appreciate the length I had to go to finally get someone to honor the policy."

"I was served by Caroline C., she was very helpful solving my issue with the UPS shipping label."

"I ordered a PC case from them, the original estimated delivery was between 7-10 days but the case arrived in less than 48 hours. Amazing! I will definitely continue making my computer related purchases from them."

"Wanted to return a VGA card and was a little anxious at the thought of any problems that might occur. No need to worry though as Caroline C. will help you through the process with no hiccups! Would definitely enjoy working with the customer service again!"

"Products, website, prices are great. Problem is when you find out they betrayed your trust without notifying you. I am talking about THEIR choice to willingly (without threat of legal action) rat out their customers to the state for not declaring purchases made from Newegg for sales tax purchases. Now all of their customers from CT who where mislead by Newegg are getting screwed with huge tax bills
If this was Newegg attitude they should have a disclaimer, a notice, or just collected the tax them selves. Lost all trust will use another company. "

"Apple H - was quick and efficient with helping me with my return... made the live chat a pleasant experience"

"The representative I spoke with helped me beyond my expectations, she was knowledgeable and helped me above and beyond what I expected. I can't thank her enough for her assistance. Makes me more than happy to order the rest of my build from Newegg!!!!!!!!"

"I recently spoke with Max Rivera about a return that I needed processed and he was very quick to assist me with no frustration or friction points at all. He listened, heard my problem, and quickly came to the resolution I needed. He is the epitome of what a great customer service representative should be. His assistance reminds me why I shop at, and recommend Newegg for all computer needs!"

"So to start with I’m currently in the navy and I’ve been trying to to order this laptop for days and kept running into issues with different people who could not solve my problem. I’m getting ready to deploy in a week and I really needed this tech. I had almost lost hope and I had already thought about leaving some bad comments. Then after giving it one more time I got in touch with a individual named Stanley (hope I spelled right). This guy fixed all my problems in one call and under like 30 mins with now hesitation. Then in a second phone call I was lucky enough to across him again and he made it his goal to make sure my order went through with no problems what so ever. He took me step by step over the phone till I was happy and satisfied. He even made sure I was compensated for my troubles with a promo code he found. He told me if I had any more problems to try to get a hold him and he would solve my problems. He was able to schedule me a delivery in the near two days. That fact that this individual went all this way for a Sailor really brings happiness to me and let’s me know that new egg really knows how to hire just the right people with the right motivation to get there job done and make sure the customer is satisfied. This guy deserves some sort of recognition. This sailor thanks you and new egg for taking care of me. Thank you Stanley I salute you."

"Really helpful. Thanks!!!"

"they were super helpful and kind when I screwed up an order. there was no beating around the bush, or delaying. they canceled my order and let me go on with my day."

"I had to purchase the item that my customer needed quickly again to fix a newegg/fedex problem. Newegg should have offered to send another one while they filed a claim with fedex."

"Newegg made sure my problem was handled in an equitable and professional way. I really appreciate the service I received. I certainly will continue to be a Newegg customer!"

"Pretty consistently helpful with issues, try to help you get solutions."

"Cassandra M. happily answered all my questions regarding Newegg Premiere and went out of her way to provide me with a link to show me an example of how premiere shipping eligibility works. I am very pleased with the customer service and will continue to shop at Newegg in the future!"