"I tell you Ive ordered quite a few things in the past using Newegg. If you dont need it quick go for it. But if you need it quick dont order from them. There shipping never gets to you on the day its supposed to. i would hate to see how long regular shipping would take.

My last order was with 2 day shipping still waiting and Im sitting at day 4."

"Melissa Z. was very helpful!

Over 15 years and probably close to $100K worth of parts and orders, Newegg hasn't disappointed me once. Even when sometimes their policy doesn't allow something specific, if you explain your situation and what exactly went wrong they will help you somehow.
If you are an honest customer and just interested in doing business with them, they will make sure you are happy.

As long Newegg team keeps providing great pricing strategy and bar none customer service, I will keep coming the next 15 years!
Thank you!"

"Called regarding a return/exchange anticipating a hassle, but Newegg's customer service could not have been more helpful. That's just one of the reasons I keep coming back to them. Thanks NewEgg!"

"Mercy's help was superb. She is patient, professional and articulate! Mercy is a literal asset! Newegg should be very proud.

Gary M. Hollingsworth, CPA"

"Newegg always has the best prices and is the easiest to deal with. "

"I've never had a bad experience ordering from NewEgg. I've always heard about their amazing customer service but never needed it in the over decade that I've been a NewEgg customer. But this past Christmas I ordered from a NewEgg marketplace seller who did not live up to their end of the bargain. Since it was not NewEgg, I didn't realize that NewEgg customer service would be able to help me. I worked directly with the seller for almost three months and received dismissive, even insulting service (Red Tag Sales is the seller). When enough was enough, I went to leave a review for the seller. I was holding off to give them the benefit of doubt. The chance to make it right. But alas, NewEgg has a time limit of 60 days. So, unable to leave my review, I contacted NewEgg seeking a way to leave a review. My representative - Skylar C - took the time to fully read and comprehend the issue and it's history of email threads. Then, immediate action steps were taken and explained to me. I am going to receive the product I should have received. NewEgg is going to make sure it happens. And they were not even the ones who sold it to me. All the stories are true. NewEgg is not only a great seller, they are outstanding in customer service!"

"I ordered the wrong processor for my pc. I texted Newegg and got an immediate response. The representative was very helpful and I was satisfied with the outcome. I highly recommend Newegg!"

"You can always purchase with confidence from Newegg. "

"Very helpful, patient and knowledge!"

"Meriah from the chat service was very helpul in resolving my issue with the payment that was bounced by my bank. She made my day!"

"I ordered a replacement harddrive for my computer, it got delayed in shipping to me so i called them up and they were extremely helpful, very pleasant to talk with and now i have a claim filed with the shipping company (they lost the package come to find out) and they are going to send out another shipment of what i orginally ordered. It all took such a short amount of time i am very pleased. It’s hard to find such easy and accessible customer service! I will begin shopping here a lot more after this experience. "

"Just purchased item other day and now its on sale with a promo code, Its great to have customer service get me the discount.. Love NewEgg.."

"i have bought a few things from newegg & had no need to return anything previously.

bought desktop computer for what seemed like a fairly good deal at the time. 1/30

recieved computer with wrong graphics card 2/3

talked to newegg customer service on phone who suggested to me the fastest way to get the correct computer would be to request a refund, as opposed to exchange. so i requested refund. he assured me that the refund would be expedited.

computer sent back & received by newegg 2/9

various attempts to contact via email recieved what appear to be "stock" copy & paste , generic replies that do not address my questions.

call customer support again around 2/17.. they can't figure out what is going on & finally say they have "expedited" it. they confirm it was apparently not expedited before that time, and can't tell me how much longer it will take.

now (2/20) the item is no longer in stock & I still don't have money refunded or any word from newegg.

this is a item that was priced well (a good deal) so it is unlikely that it will come back in stock. my only option at this point is to buy the item directly from dell, for about $200 more..

moral of the story:

-do not expect to receive exactly what you order from newegg.

-if you need an item within a certain amount of time, do not rely on newegg.

i have wasted a lot of time on this, my money has been ****, and now it appears i'll have to spend more money to buy the computer (graphics card prices and hence complete system prics have gone up). not to mention the almost 1 month delay in recieving my item with still no quick resolution in sight?




"

"I talked to a Max. M. Rivera about replacing a faulty motherboard. Not only was he patient when I asked for clarification, he helped me set up a way to get a replacement sooner so I won't offline as long. Pretty happy about all of it."

"Jane C. was amazing and solved my problem instantly."