"I was able to resolve my problem easily with the help of some expert Newegg representatives. However, the wait time could have been significantly reduced by simply creating a button to re-verify my order rather than my only option being make a call."

"I've been buying components for a new PC build - a bit daunting in this current time of cryptocurrency GPU price inflation. However by setting alerts at Newegg and pcpartpicker I was able to score a fair deal from Newegg on that. Bought everything else at Newegg too, with a bit of patience for deals. The Intel CPU I got went on sale 2 days after I received it for $20 less at Amazon, but not to worry - Apple H at Newegg quickly processed a rebate for me since it is one of their Price Match items. My experience with Newegg has historically been excellent, and once again that was the case here. Kudos, well done. "

"After having an unexpected order cancellation, RJ.A.Rosales, patiently helped me through the process of reordering."

"Nicole L. fixed my ordering mistake and created a completely painless RMA for me, even generating a shipping label. Couldn't ask for more -- another store that starts with A would have charged me a restocking fee on the same item. Very friendly and helpful, thanks again Nicole L."

"The computer parts I ordered from Newegg arrived as expected but the video card that I ordered from BTE Outlet through Newegg was a mess I paid extra for 5 to 7 day shipping and when I called them they said it would be 3 weeks so I canceled the order and they shipped it any way and they want to stick me with the shipping both directions and when I canceled the order UPS had not picked up the video card yet. I never received the video card it was returned back to BTE Outlet by UPS and now I am trying to get credit back on my credit card."

"Thanks for this service ..
It's excellent Re-seller company . onefactorytrade.co its best for customer service company. and i am very proud feel this company.
this company honestly these own your service . all of this best this company . I need again any product or service so i must be buy your service or product .
Thanks"

"Laptop Dimm pair ordered one was bad, return was easy. Awaiting new return shipping label"

"Jane C. helped me with resolving an issue I had with a purchase over Newegg's chat. She was able to take care of everything in a very timely manner. Had a little bit of an issue with the seller, but Newegg didn't disappoint. Customer service is on point! Will be doing business with them again soon!"

"This is my first time to order from Newegg and both times the ladies I spoke with were extremely helpful. The First Lady recommended the year warranty, but I declined, wanting to stay within budget. She said I had 30 days to make a decision. When I called the second time concerning the order, I was asked again about the warranty. I asked what she would do and one word in her reply helped me make the decision to get the warranty: “refurbished”. Since this is my first time to purchase something refurbished, I realized that the word brings a reality check to the purchase, thus I purchased the warranty. Should the need come again to buy something electronic, I will most definitely think of Newegg first!"

"I made a dumb mistake and ordered an older gen CPU for a build, I hadn't yet opened the package when I realized my mistake and Larry G was a big help getting my order corrected. Props to NewEgg and their great support staff, also props to their quick delivery - they have been doing Prime speed delivery before there was even a Prime!"

"Newegg always delivers and their support is great too. RJ.A.Rosales helped me with my issue in minutes."

"i,ve jumped into the world of MQA music , so i decided to build music server ,i had an issue with this build comes to find out it was my cpu all along , my son has the same cpu so we put his cpu in my build and every thing started working , called newegg up and they were moree than willing to replace the bad part.this is the first time i,ve ever received a defective part . thanks newegg for taking care of me !"

"I had a completely positive experience dealing with Newegg. They offered an amazing price (the best bottom line I could find anywhere on the internet or in-store) and free shipping was fast! I had a problem with delivery and even though it did not involve Newegg at all, they were ready to immediately do what they could to get things solved! Packaging was great and product was in perfect shape. Be prepared to have a wait time if you call customer service. BUT you can choose to have them call you back instead of waiting on hold - ingenious! And they very faithfully do that. Communication with all representatives was in clear speaking English over a clean (non-muffled or static) connection, which to me was a double plus. I would definitely recommend them and would not be hesitant to order. Thank you Newegg!"

"DO NOT EVER order from their "marketplace". These vendors simply steal your money, and NewEgg just assists them in the process.

I ordered products shown as in stock from a "vendor" - HotDealz4Less. So right off the bat, my fault, just look at the name of the vendor. Nothing professional there for sure.

They took two weeks to ship a package, and they shipped the cheaper version with a similar part number. After waiting a total of 3 weeks to receive this (keep in mind, could have bought from Amazon and had it in two days!), it took another week to get a return label.

I shipped it back, they received the return in 4 days. It's been two more weeks, and nothing. No refund. I've tried contacting the "vendor" directly, contacting NewEgg through every means possible with the constant "Give us the tracking information and we'll look in to it" followed by days later "Please give the vendor more time to process your return". ARE YOU SERIOUS??? These people stole my money a month and a half ago, I've never been shipped the product I ordered, they received the wrong items they shipped me back almost 2 weeks ago.. What could possible be the rationale that they need more time to process the return?

NEVER, I mean N-E-V-E-R again. If NewEgg was the last place on earth left to buy a product, I'd live without. They will never receive another penny of my business.

BUYER BEWARE!! Look at the reviews here, I'm far from alone in this experience of absolutely ABYSMAL customer treatment."

"I am very happy to have a caring and understanding representative to help get issues resolved in a timely manner. Thank you Bert.R for helping take care of everything you have been a great big help. Thank you.Newegg has a lot of items products at a really great prices. I enjoy checking their new items. "