"Ordered a case and cable from Newegg. The case arrived, the cable did not. Neither the Post Office nor Newegg have any idea where the cable is, yet I was charged and told the item shipped. However, this is the first time I ever had an issue with Newegg. Just to be clear, there is a reseller involved so I won't throw blame on Newegg since there are so many players involved. I would be remiss if I did not mention Customer service was great. No hassle trying to resolve the issue."

"i accidentally bought the incorrect component and they accepted a return, even tho i had opened it and it was listed as non returnable."

"I had a shipping problem that was quickly and pleasantly addressed by Antoinette O. We are still in the resolution process, but so far I am very pleased!!"

"NewEgg has always been a great place to shop, and the customer service is very helpful.

Thank you Joe, Jenna, and Toby."

"I had the absolute pleasure to speak today with one of your most outstanding customer service representatives. Her name is Crystal.R.Kent. I had a frustrating issue which I was dealing with and she calmed my nerves with her deep sense of caring and helpfulness. It was truly an extraordinary experience to speak to a representative who cared so much to help me and my business and make sure that all the issues we had were taken care of in the most professional and expeditious way possible. I truly thank and salute the wonderful service Chrystal gave me and I hope she will be internally recognized for her amazing qualities."

"Angelina did a great job helping me place my $2000 order. This is why I buy from NewEgg. Five star customer service. Thanks. Will be a repeat customer most definitely."

"Ernie went above and beyond to not only answer my questions but to provide additional information on my order and newegg peoducts I hadn’t otherwise considered. Amazing."

"Fastest resolution of a customer issue I've ever had thank you!!"

"A good effort by Carlos M. means a satisfied and repeating customer. Thank you, Carlos and Newegg!"

"
I ordered a video card. Best price! Great job. From the time of the order to the receipt of 3 business days - an excellent result. I will order more.)"

"NEWEGG is the BEST...Just make sure that everything you purchase from the site is sold by "NEWEGG" and you will have EGGcellent Customer Service...Thanks NEWEGG!!!"

"I spoke to a customer service representative about my order everything was verified and the discrepancy I asked about was fixed in a very timely manner! Thank you customer service representative Renee R. "

"I had a great experience with customer service after ordering a computer build over a thousand dollars for the first time. I have to say that despite messing up my order several times they were helpful and were able to rma things that I needed to return. "

"TLDR: Ordered a 1080Ti, got confirmation of order, later got an email that my order was cancelled because their system had a flaw, refused to help me and told me to try again when item was in stock, after they sold my card that I had ordered to someone else. I now have to wait 5 business days for my money to released/refunded, and during this time I cannot look for a different card. Newegg has screwed me over big time.


I'm in the process of completing my gaming PC, with the only part that's missing being the graphics card, of which I had to save up for for quite a while.

The graphics cards are in high demand right now, so rarely are they in stock.

For this reason have I been checking Newegg every few minutes, all day for the past 2-3 weeks. This is to fetch a GTX 1080Ti.
After a long time, finally I was able to grab one that was in stock

I have all my details ready, check out and get a confirmation email.
The money is then taken from my card and everything was supposedly arranged. I was happy, after almost a month I would finally be able to put my PC together.

Few minutes later I get an email telling me my payment method failed, so I re-submit my payment information going over everything again.. which I then got confirmation for on the website that it was correct and handled.

The next day I get a lovely email from Newegg telling me my order was flat out CANCELLED, with the status of the order being displayed as 'VOID'.

I contact customer support to ask what was going on, and they told me there was an error with verification. This is not my fault, if their system has flaws in it. Yet they simply tell me to 'replace the order'.

I go on to tell them that it's not as simple as replacing the order seeing as they're out of stock within minutes, and are very rarely in stock.

They literally spam 'I'm sorry, that's unfortunate, that's inconvenient, I understand your disappointment' whilst offering no solutions.

I ask them if they can look for a different solution here other than telling me to re-order it, they ignore my request and simply tell me it is out of stock, and tell me to re-order it yet again.

I ask them if they already took my card I had paid for, and sold it to someone else. Which they ignored, but that's exactly what they did as they responded with; 'It's out of stock'.

Not only can I continue to look for my card elsewhere.. My money is literally not available for me to use right now, seeing as I have to wait 5 business days to get it back, thanks to Newegg.
This means I have to wait another 5 business days to start hunting for a graphics card again.

I will never for the life of my use this website again, and advise everyone against it.

I do not wish such a horrible experience on anyone else. I honestly cannot believe this is a legitimate company still standing."

"It was excellent, the advice was great helped me get the custom cables I've been looking for."