"Was worried I wasn't going to be able to return an item that I had forgotten about. I was assisted by Apple H. and fortunately they were extremely helpful, and very quick. Couldn't be happier!"

"They were able to assist my issue, in at a fast pace. Exellent customer service."

"Great customer service. The two guys I talked to were super funny and extremely helpful!"

"I have been purchasing items from NewEgg for many years and I have always enjoyed the friendly professional service when calling or chatting with the customer service agents. RMAs are easy and to initiate and follow through is very comprehensive. "

"Ms. Ellen Pleasant
Customer Service Help Desk
Newegg
9997 Rose Hills Road
Whittier, CA 90601
91748

RE: In-store credit disparity

Dear Ms. Pleasant,

I am very pleased to know that you have someone like Isaiah R Lomaswith with so much knowledge working for you, and I know that it takes a lot of hard work to ensure that your staff are up to date with all of the latest developments. I am grateful to know that Isaiah put in the effort to resolve the financial discrepancy noted, moreover he was professional and treated my concerns as if they were just as important to him.

I sincerely hope he is recognized for his expertise, professionalism and exemplary customer service skills.

Sincerely,

Greg Davis


"

"Had a shipping issue and it became complicated. Caroline navigated through the chat session(s) and figured it all out! Great employee you have there."

"I ordered a part, then fried the laptop right after completing order. Newegg helped me out quickly to cancel the now unneeded part. Thanks!"

"I purchase a SSD drive and then purchased a 3 year warranty for it. When I was looking at the invoice today it shows the drive comes with a 3 year warranty from the manufacturer. This leaves my purchase of extended warranty completely useless. APPLE H cheerfully helped and refunded the mistake... (Still have to see it in my account but I am confident it will show up."

"Darrel was a great help. He's was well knowledge on want I needed assistance with."

"The rep on the phone was polite, informed, and extremely helpful. Great overall experience. "

"Excellent from beginning to end....customer service people who go the extra mile to make the online shopping experience seamless and hassle free."

"Ok, so I got a 1080Ti at a reasonable price. Yep that's right got one right under the damn miners. I was looking over 2 weeks to get one. I had it delivered fast, couldn't wait to use it with my new OLED. Plugged it in and yep you guessed it DOA. Well that's great.... Sent it in for an RMA. I was upset, but kept my cool with those trying to help me out on this. When they got it in, yep guessed it. They did not have a replacement. So I was going to get my money back. I asked is there anything you could do for me. They replied nope, well maybe. We could send back your DOA and you could send it in for manufacture for warranty. If you have ever done this it takes forever and normally the one they send back doesn't work. Then you have to do it again, but I got mine for such a good price. Ok send it back. So working with customer service. They put a note in the system to let the RMA staff to send it back to me. This morning an ACT of GOD... There was some that came in and the RMA guys could have just sent me the old one back. BUT they sent a new one. I receive it tomorrow and so happy. I just hope its not a DOA again, but I know if it is these guys are going to do there best to help me out. So what ever you do don't yell at the one on the phone he/she just works there and is trying to HELP YOU OUT. They are not going to get anything from it. So STOP being such an **** to them. If you are you'll just get a refund. Thanks RMA team... Nathen M. you ROCK!!!!!!"

"Prices are good, but it's great to have responsive customer service. (Thanks to Marcello in this case)

This is what keeps customers coming back to Newegg.

"

"The person was very kind, and helped me sort out all of my issues. It was a very great experience. He knew exactly what he was doing and handled the situation phenomenally."

"Great store for online shopping that rivals both Amazon and topekacountrystore.com!"