"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"I received the items I wanted for the price I was willing to pay. Delivery was prompt and I am a happy customer."
"There was a missing item that was shipped to me, the customer rep is very helpful in helping me out. excellent service"
"Newegg has helped me twice in the past week when I have personally made mistake on my order and they helped me correct them without much, if any, help from me. I really appreciate their customer service."
"We had bought some items from last month and needed to rma one of the products. We lost track of our invoice numbers, but David Ho was able to help us out and start the rma process. Awesome customer service!"
"I was about to give one star, because I was trying to place an order two times and each time my order was voided, because of problems with verification. I called many times, each time I was assured that everything was OK, they verified with me my address and payment. My bank confirmed the transaction, but in the end my orders were cancelled. Luckily I got one person (I'm so sorry but I forgot his name), he placed an order for me and checked the payment went thru. He even promised to apply the credit for the promo I lost as soon he get the invoice and gave me free 2 day shipping :). The last person I spoke should get 5 stars. But overall I give you 3. Thank you for your help."
"Very helpful and understanding with my orders. Darrel F. Hernandez. was a great rep of NewEgg! He helped me with a past order that wasn't working for me. Darrell walked me through what I had ordered and was very kind to help me with my smooth return. I was surprised with his friendly customer service. He also helped me issue my return label and took the time to make sure I had everything I needed.
Darrel @ newegg is one of the great confidence and reason I will be a loyal customer to NewEgg!"
"Had an issue with auto renewal membership but was able to get a represnetative to text me with in 15 mins and issue me a refund. Once the first text was received the rep replied fast. Love newegg and will definitely renew my membership when I build my new computer next year"
"Meriah was great she and I kept getting disconnected and she was professional and called me back and just wonderful. Walked me through everything. Definitely will come back because of her."
"This is the first ordering problem I have had with Newegg. Customer service was able to fix. Maty was terrific."
"I called in about a promotion because I purchased an item 1 week prior to the promotion. They were very helpful and matched their promotion instead of having to ship back the item and repurchase it. "
"When a sales rep made a mistake and I was initially told that there was no solution, supervisor Angelina saved the day. She followed up exactly as promised and professionally took ownership of the issue until it was fixed. Restored my confidence and I’d absolutely shop with NewEgg again. A sales company with humans at the other end of an actual phone number is worth gold!"
"I had a question about a recent purchase. It was answered promptly and the issue resolved. Great working with them."
"In the process of upgrading my pc, I bought around $1000 worth of parts from Newegg. At other retailers, this would have cost me over $1250. On half of the products, I was able to get free two day shipping, and the other half of the products were delivered 1-2 days early. One out of the six products had a hardware issue, and having talked to customer support for 5 minutes they offered to either ship me a replacement immediately, or issue a full refund with no restocking fee (I opted for the refund) Great customer service and prices, I am satisfied with the quality of the products. My only complaint is that when they get busy, it can take >30 minutes to contact a representative via phone, however you can usually connect with a chat agent instantly, and under 15 minutes at the buisiest"
"-They are a reliable source of great, quality products.
-They package everything safely and ship within a week.
-When my hardware needs changed right after I ordered parts for a new computer, they let me return the unopened parts for no charge and refunded me. "
"Apple H on chat was very helpful. I placed an order and my paypal provided the wrong address for shipping. Apple H explained the problem well and how to resolve it. My mistake but resolution made easier by them."