"Ordered a HDTV Nov 22nd. Did not arrive by Dec 21st. Customer Service obtained a replacement in short order."

"This is the worst company I have dealt with. They cancelled my order 4 times because they said the bank info did not match, which I verified with he bank. I won’t get another Mac in time for Christmas and they tried to upsell me because they were sold out. So in the end I bought it somewhere else "

"I purchased a couple items for my sons pc build. I had an issue with one of my items. I called new egg, And they promptly helped me solve the issue. I love new egg "

"Mandy was extremely helpful with the RMA and could give all the details about the procedure accurately to help me around with the holiday vacations
absolutely great customer service here!"

"Mariah was relentless in assisting me get the items that I needed at the last minute. She understood my sense of urgency and jumped right in to help me find a solution. She has exceptional customer service skills and is a great asset to Newegg! Will definitely shop here again the next time I have another technological crisis!"

"Purchased an Nvidia Shield, and found it to be defective. RMA issued, product returned and arrived at N/E yesterday. Replacement will ship this morning. Note that is 4 days before Xmas, and I am being treated as though this was a new purchase. Spoke to a couple of reps yesterday. Very efficient processing of my concern. They routed my call to a priority queue where a specialist was able to address my concern about shipping the new product. Superb treatment. "

"My son accidentally checked the extended warranty on a product that was already warranted. So we called the help center and this fine knowledgeable man helped us. He was upbeat and positive through the whole process and we received the help we needed in deleting the warranty product we did not need. Thank you Newegg you are a good egg! "

"Bonnie, my customer service representative went above and beyond! Great job!"

"I have ordered many components from Newegg for over 10 years and any issue was fully solved by returning item (s) with a full refund. This new issue was about not receiving what I purchased; I ordered an 8TB Hard Drive with Backup Software online knowing I would not be available to receive the order due to being out of town. The person I was placing the order with suggested I have the order sent to a near Fed-ex location and when I returned I could pick it up there. I was pleased until I returned. I had received an e-mail indicating the Hard Drive was sent back due to the length of time the package was not picked up (over 7 days). I was unaware there was a limit of time. I called Customer Service and Brooklyn was extremely efficient and friendly. Brooklyn explained, since the returning Drive would be restocked and credited to my credit card, I would need to purchase another 8Tb that would be sent to my home quickly. Thanks again. Brooklyn!! "

"very kind and knowledgeable, she answered all of my questions and was extremely helpful when it came to my situation. Thank You Caroline C!"

"My experience went from frustration instantly to a solution, the chat service was simple user friendly and I couldn’t have asked for a better agent, Dani R. I am NEVER disappointed by Newegg"

"Been ordering for items for awhile now and only had one DOA. Filed a return online in 30s and had free return shipping also. "

"Vida helped fix a mistake I made. Thank you!"

"Shoutout to my customer service dude Apple H., helping me with my billing and with the egg puns. two thumbs up."

"Caroline C. at Newegg is an amazing customer service representative. She handled my issue very quickly and seemed like she actually cared about the customer."