"Apple H was a great help making sure my order went through. She also quickly answered my question regarding when I would receive my order."

"Apple H was my online chat customer service representative and was able to provide me with details of my orders in seconds.
I had questions about order status, return police, price match, etc.
I have been finding that would the great prices and customer service, that NewEgg is beginning an alternative to amazon for some of my online shopping needs. "

"Asus took days of canned responses to help, finally offered an RMA that could take 3-4 weeks to send me a new one... sorry but people don't typically have a spare same socket motherboard to use while theirs is being repaired! Newegg offered me the option of a RMA, advanced replacement RMA, or a store credit refund towards another motherboard. I took the refund and went with a different manufacturer completely. Thanks Vida L. for the help!
"

"I used Newegg exclusivly from 2010 and 2014, spending thousands and thousands a month on computer hardware for my business. As the website seemed to grow in popularity they began to miss EVERY ship and delivery windows, hurting my business badly. They also repeatedly missed product descriptions necessitating a costly return. After they refused to take ANY responsibility I have them the boot for Amazon.

I gave them another try last month and again they have failed me and rubbed salt into the wounds. Upon purchasing a computer case I find that their website description was horribly incorrect, and that the case will not work for it's stated purposes NO MATTER the modification. Not only did they not assist me with my problem, they WILL NOT return my emails. Their automated system will take the case back, but only after forcing me to pay for their mistaken shipped and a further 25 percent restock fee on an item that came to me ill described AND damaged.

Forget Newegg, they've forgotten about you."

"Other than the fact that a stick of ram was defective, the customer service rep. Caroline C. was a pleasure to work with. She helped figure out a solution, (A bit awkward but it worked, I hope) Thanks to Caroline for taking the time with my problem. Newegg is lucky to have employees of her caliber and demeanor. Give her a raise."

"I had a problem with a peer supply and Darrel H. help me a lot of . And solve the problen . Thank for your assisntence ."

"RJ not only took the time to hear my situation, but went out of his way to take care of me. My boyfriend has been a customer of Newegg for over 10 years and is grateful for RJ's customer support knowledge and experience. "

"I ordered on the 1st received my modem on the 5th from MONOPRICE and it was certified defective and as of the 16th they still have not replied to me regarding a replacement except for the auto-reply from when I attempted to reach out to them. So get the replacement package to cover yourself. Now Newegg has to reorder the same product to resend to me which will probably take another 10 days to receive. Overall poor customer service all around and I don't remember such an issue years ago since I've been ordering from this site!
No follow up with the orders is a killer in this field."

"Bought my first computers components from these guys years ago and still buying from them today. Had some initial issues with a return/refund but RJ with Customer Service sorted things out quickly and was a pleasure to talk to. Thank you RJ!"

"Apple H. helped me out in 2 minutes flat."

"The representative I dealt with was completely professional and excellent all-around. He took time not only to explain different options but also to look for other items which might fit my particular situation."

"Sometime the session was ended for no reason, but in the end a rep got through and helped me."

"The representative I spoke to on the phone for my callback.Was very helpful in reordering a previously cancelled order.He got me the same price as before.With the free shipping as well.I gave him the high rating because of his courteous but good business way he responded to my needs. "

"I've been here a short time, a few days. Customer service has been magnificent. If nothing changes, this will be my electronics provider permanently.

IMerrik, thank you so much for your kind help today. You provided exemplary customer service. Please feel free to share that with your boss, who may feel free to contact me.

Edward"

"Ordered new video card. Was able to make a good choice from their website and shipped right away!"