"I recently bought a motherboard through newegg without doing as much research as I should have. On a different website i had read that the motherboard supported Intel LGA1151 package which my i5 7th generation fit into. The newegg website specifically mentions that only the 8th gen is supported. Despite the obvious customer oversight and newegg having the explicit warning, customer service issued me a full refund (store credit) on a non-refundable product."

"After ordering on-line, I had some questions. The sales assistant who phoned me was very patient with my questions and helped assure me that I had ordered the correct products and accessories. Very professional and helpful!"

"David from Newegg was very patient and informative. Bought a laptop that came with a non-working product key from Arrow-Direct. Will give Arrow-Direct a full week to correct, so issue is pending. David explained all options and was very helpful. Great Customer service!! "

"I recently purchased a Intel SSD from Newegg and found out the next day that the price had dropped by $30.00. I called Customer Service and and received a price match without any hassle at all. Customer Service like this will keep me as a loyal customer of Newegg as I have been for over 10 years."

"This was my first time shopping with NewEgg, and I was placing a time-sensitive order from overseas, to boot. There were problems with the transaction and the verification process, but NewEgg's customer service team remained patient and professional, as they cleared up each obstacle that arose, and ensured that my order arrived on time.

I want to give a shout-out to Ronnie (Ronny?), Austin, Tina, Amelia, Everette, Francisco, and the other agents who assisted with my order, because they really made this sale."

"Needed a refund for a processor. It is not the process to refund certain items but since it was unopened, refund was accepted. Very easy to deal with "

"I needed a WiFi access point fast, and it looked like the only way to get it was to call Newegg and have it picked up at will call at their City of Industry warehouse. Andre helped me with the paperwork over the phone and walked the order through the Newegg order process. "

"I had an excellent experience with customer support. It took no time to be connected with an agent. The customer service agent Regina was a great help. She helped me understand the verification process more clearly. Fantastic experience with Newegg overall. :)"

"Their website is wonderful for PC builders, and their customer support was kind and helpful. "

"I wanted to buy a GTX 1080TI card, but wanted to break it up over a couple of credit cards. While NewEgg can't do that, they could get it done through gift card purchases. Dan stayed on the phone with me for over 45 minutes as we went through that process. So far, everything is super smooth. I am very impressed with Dan's professional, yet caring and fast acting attitude. Dan is a strong asset to your customer service team and deserves great praise for his patience and can-do spirit! He is a ROCK STAR!"

"I spoke with Dan and he was very professional and yet personal and helped me to find the correct product to meet my needs. I have purchased from Newegg many times and I have always have very good customer support after the sale."

"I believe the gentleman's name was Rudy? I had a return to make--11/1/17. He was kind, considerate, helpful--everything one could want in customer service. Instead of feeling hassled and angry, as I often do in dealing with on-line businesses--I walked away much more than happy...if he wasn't so far away--I'd adopt him!!! And I will definitely return to Newegg because of him."

"Denise was very helpful during our chat! "

"I have always found it easy to do business with Newegg. The company obviously values its customers. Today, i had to ask for a return, and worried it might be a hassle. No such thing! The customer service rep was totally professional, with just the right amount of friendliness in how he handled my call. I can imagine that working returns is not always a pleasant experience. This guy was great!! Hey Newegg!! Give him a raise, and a promotion!!! He adds value to your company which deserves to be rewarded!

A life long customer....thanks to service like today!Q"

"Called because I ordered the incorrect replacement fan for my desktop computer. Darrell researched what I needed, offered to waive the restocking fee for the fan I was returning and gave me a great price for the correct replacement fan and offered reduced price shipping. Service like that is rare in today's online marketplace."