"Ordered some PC hardware and noticed later in the same day that I missed a promo code for $30 off my case. They did note that the code had to have been available when I ordered, but it was so they credited me back the $30. No hassle. Good deal. "

"Resovled the problem in a quick orderly manner."

"Bought a HP laptop from Newegg, a short time later price went down.
They refunded the difference to me.
one more reason that i shop at Newegg."

"My bank declined the $700 purchase made at 5:30am(of course) so my order was delayed. I really needed the part to keep work flowing at my studio, so time was of the essence. I spoke to a helpful woman on chat and was directed to call. I opted to have them call me back instead of waiting on hold. Within 10 minutes or so, RJ called me to help. My situation was especially complex because I wanted to change the order and add expedited processing(save a day). Since it included a physical item and a digital software code I couldn't just cancel and reorder. RJ came up with a solution on his end after consulting multiple people and company policy. He came through for me, BIG TIME. I am very happy. Not only did I save $100 on a Zotac GTX 1080 ti Amp Extreme graphics card and Destiny 2 game, but I was able to get it in a day thanks to same day shipping for $10 and $2.99 for expedited processing. Plus NO SALES TAX. I love NewEgg! And RJ in customer service is awesome. "

"First off, Mandy is a fantastic support rep! Being in support myself, I know how challenging it can be to handle tricky situations, and she did an incredible job. I had an issue with an item not arriving in time based on what looked like a small inaccuracy in the listing, and Mandy was incredibly at working with me toward a solution that got the item to me before the weekend. I appreciate that she listened to the resolution I wanted, and found a way to get there. She has earned Newegg a customer for life!"

"You guys rock. The very best customer service I've had the pleasure to deal with. Dell couldn't help but Newegg did. Like they say when you Newegg...you know!"

"RJ was above and beyond helpful and based on this first time experience with NewEgg I would recommend this company to everyone I know!!!!"

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I made a mistake on the RMA procedure but the customer service rep reassured me that the 'mistake' would not hinder the processing of the returned item. "

"Helped me figure out what the issue was, corrected it, and resubmitted everything with me to make sure I'd get the product when I needed it. Friendly and prompt."

"As a first time customer I'd say Newegg is a very good business even with the technical problems I had while building my computer the customer support was very understanding and helpful making the experience a very good one "

"I ordered an SSD and it was shipped on FedEx. I got an email notice that it was delivered and when I got home, no package. I looked all over for it but no luck. The following morning I called Newegg, was on hold for 6 or 7 minutes, and another SSD is shipping out at a reduced price and expedited shipping. I will be credited for the full cost when Newegg and FedEx settle the claim."

"Fantastic Support, helped me with my issues promptly and easily. "

"Like I said she got and answer in just a few minutes for something I have been looking for two months. I it works I will purchase one from Newegg now. Kay A. thank you again."

"Had a minor issue with order nothing serious but the rep went above and beyond! Very professional and courteous. That rep needs to be copied and pasted to all other customer service for every business."

"I had a text conversation with one of the reps and got a lot of great recommendations, which I purchased for a build. The cooling fan for the CPU was actually not configured for the recommended motherboard, so I called the returns dept. The service rep was great! She helped find a properly configured replacement and made sure to get it to me quick. Because it was their mistake, I was credited the shipping which helped even more. The build will be completed soon!"