"I had a significant problem on my order and Dan was able to solve it. He was knowledgeable and professional and reduced my stress level greatly. This is the kind of customer service that is appreciated and would ensure my making future orders."

"If more companies had the same level of customer service as Newegg then everybody would be a happy camper. My specific rep was Christopher.G.Mejia and he went above and beyond to take care of my problem. He saw that I was a long time customer and exceeded my expectations of customer service. Any time I have a question or possible problem and contact the Newegg customer service team - they are always doing right by us the customer! This mutual understanding is just what I ask from all companies out on the market looking to have a loyal customer base."

"I bought some VGA, but its price dropped just a day. So I contact to Newegg Customer Services, than they guarantees that I will take diffrerence of price within few days! Thanks Newegg, Thanks Tom."

"I am done doing business with NewEgg. They used to be a company focused on providing a great experience and competitive prices. Now they seem to have lost touch.

My issue took 4 chat sessions and 3 phone calls to finally get sorted out. Merrick was awesome and the only CS rep to hear me when I explained what’s going on and listen to solutions that I would find ok. He made it happen and it made my day but talk about ridiculous effort to get there.

If the first person assisted me or even offered the correct information this would have not happened"

"I've been a Newegg customer for over 14 years, and their products and level of service have always been excellent.

For a recent transaction, I'd like to personally thank Drew, Carmen, and Mynor for their outstanding level of customer service.

Thank you, Newegg!"

"Maty.M.Solorio is a life saver, little over a month after i purchased a product did i find out that they sent me the wrong item and after running back and forth between chat lines and phone calls she listened and answered my dilemma with respect and showed she cared for who she was speaking to. she made my report and managed to make things right to fix my wrongly sent item for replacement of what i was supposed to get. On top of that she gave me options for peace of mind when i call back to follow up when i finish filling out what i have to do with my claim to make sure everything goes well, thanks Maty! "

"Provided me with the best help he could and the website gave a fair 30 day return policy."

"Antoinette O. was very helpful in correcting my return for the defective monitor I had purchased. She was succinct and professional and didn't waste my time in resolving the issue. I came away feeling good about my business with Newegg and will continue the relationship in the future. "

"I placed an order for just under $2,000 for my son to build his own computer for his 17th birthday. The order was placed on Monday night. I gave my son my credit card info as he was the one placing the order and knows the technical information about the computer. Today I received an email that the order had been cancelled because of issues with my credit card. I called customer support and explained my situation to Liam. D. Williams. Liam was fantastic!! He spent over an hour with me on the phone researching why my order was cancelled. I am not a techy, but Liam took me step by step through the ordering process and corrected various mistakes my son made while placing the order. Newegg is lucky, and should be proud to have an employee like Liam. By the time I got off the phone with Liam he fully explained why the order had been cancelled. He correctly reordered and corrected the billing issues my son made as well as all the items my son needed to build his computer. Liam has excellent customer service skills including a strong work ethic and is extremely patient. Liam has my vote for employee of the year. Thanks to Liam my son should have a very nice 17th Birthday!!"

"I spoke with Martin Vazquez, and the service that he provided was above and beyond. Truly did everything he could to ensure that the order would be correct. I'd recommend this site to anyone and everyone."

"I bought a faulty videocard at Newegg by no fault of their own. It was just a luck of the draw circumstance. With electronics, you sometimes get a bad egg, it happens. So I called in and talked with their representative, a Liam.D.William, and he helped me through the return process and went through everything with me. His customer support was of great assurance to me and I'll happily shop at Newegg again. Thank you Newegg."

"I've worked professionally in Tech Support in the past, so I know firsthand what a struggle it can be to assist customers sometimes, but Darlene did an amazing job further simplifying a deal of mine after a system error halted a purchase of mine. Big ups to Newegg and to Darlene."

"I had several items to return and was being charged a restock even though nothing was opened and they fixed it for me.

Much appreciated!!"

"Hey, we all get bad components, pieces, or parts occasionally and it's frustrating. It's how they get dealt with that can take the frustration out of your purchase. Newegg was great in handling my request to exchange just one item from my purchase. "

"Great guy easy to talk to and very helpful"