"Called to see if they could talk to UPS to get it held for me so I could pick it up, put on hold, some 15 minutes later they say UPS will hold for me within 1 hour so I can go pick it up. Super pleased with the customer service, above and beyond what I could've hoped for."

"I ordered a part, but then I saw an even better deal on another part, but my original part was past the return period. I contacted the customer service, and they helped me get an RMA. I didn't even have to pay for return shipping! The experience couldn't have been smoother, and I will definitely be buying from them again. "

"This review is for the customer service support team. I believe they tried to handle the situation as best as they could on their end. I would give 5 stars ONLY to their customer service support (Yolanda G. Cantu). I would not be in this situation if I knew the difference between their marketplace and the actual newegg. Apparently newegg marketplace is random sellers that use the "newegg" name to sell their items. I ordered a motherboard because my motherboard broke (Date: 04-01-2019). It was from a marketplace seller, but i did not know that at the time of order. I only knew something was up when I started receiving emails from the seller telling me that the product is brand new but they didnt have the original box. They told me they would send me part of my money back because of that. However, on arrival the motherboard was cracked on the edge. I was unhappy with the purchase and tried to return it. I got a RMA from Yolanda, but the funny thing was the seller was from outside of the US and could not make a shipping label for me. Telling me that I had to use more of my money to ship back their defective product. And they would reimburse me. Just as I was going to ship off the product, I received an email saying that my RMA was voided by the seller. I emailed the seller and asked why they voided the RMA and their reply to me was to go find a local computer store to fix it for me and they would reimburse me. I don't think they understand that I wanted a working computer part on arrival. I Ordered online due to convenience, but they wanted me to fix a defective item they shipped out to me. If that was the case I would have had them fix my own motherboard... Anyways, I ask Yolanda again to get me a new RMA#. She helped me quickly get a new RMA# and contacted the seller about the incident. (Although not much changed) I finally was able to ship off the product to Hopefully get my refund. On the newegg website they say to wait 3-5 days for the return to initiate once the seller has received it. They received the returned item on 5-1-2019. I got a notification that the person be the exact name signed for it. I waited 5 business days and yet no information on my refund. So I contact (5-7-2019) the seller asking why they haven't put it in the system for my refund. Only then did I get a new notification from newegg that my refund was being processed. Meaning I had to wait another couple days for my refund (5-9-2019). IT DOESNT END THERE. They charged me a restocking fee! For a darn $200 paper weight. I couldn't believe it because the item was defective and this seller is planning to restock it back on to the market. At this point talking to the seller was pointless. I had to reach out the Yolanda again and she cleared everything up. As well as refunding the rest of my money PLUS the shipping fee I had to pay out of MY OWN POCKET. I wish I could post the emails from the seller because only then would you be able to understand that I was dealing with this situation for a whole MONTH. My computer was not working for a whole month because some guy from china was trying to scam me of my money. Which also ended up wasting 1 month of my time... Only order from the market place and especially from some random chinese seller, if you have time on your hands to figure out what to do if they send you a scrap piece of garbage. And Newegg, you can thank your customer service support Yolanda for keeping me here and thinking about using your site. Customer Service: 5 out of 5, Random Chinese seller: 0 out of 5. Complete waste of time."

"Went above and beyond to make sure i was happy. Really great customer service is rare and they surprised me with their extra effort."

"Had an issue with my new motherboard and it was 2 weeks past the exchange date. Logan helped me out and got me squared away with a replacement motherboard. Logan truly went out of his way to help me out and for those reasons I’ll always shop with Newegg!"

"Amazing support by Vida L. Very fast replies, clear and profesionnal! Very courteous & very pleasant person to talk to! Vida helped me go through my price match, it was super fast & easy! Definitely would recommend Newegg to anyone! Their support is simply WOW!"

"I was in the process of making a unique purchase that required some assistance from the newegg customer service. I was initially greeted by Psy (apologies if the name is misspelled), but ultimately landed into a conversation with Ezequiel.E.Martinez. Although neither of these gentlemen knew the immediate answers to my questions, both were almost more eager than I was to find the answers. They provided phenomenal customer service and ultimately left me with everything I needed to know, and more! This was my first experience with newegg, but I was recommended to shop with them from several friends and colleagues, and I now definitely understand why!"

"sooo... I purchased a MOBO from them. turns out it wouldn't support my cpu. called to cancel. was told the vendor had to make that decision (was a partner in China). they had no clue as to how long or even if, or when i would get the charge credited. Nice... they get to keep my money for however long it takes to go through this... they didn't even know when the credit would be applied. ended up doing a chargeback with my bank. Last time i will ever purchase from them"

"Monica the Support Agent was absolutely the best! Kudos to her and she needs a raise!

Chris"

"My ASUS RTX STRIX 2070 A8G is having some issues. I've created a ticket with ASUS then called Newegg for a new replacement. They approved sending an advance replacement via NBD delivery, which is exactly what I was hoping for. Thank you Newegg for your great level of service over my many years as a customer!"

"I was having trouble figuring out the difference between 2 refurbished laptops. The rep on the phone helped me find the difference and then helped me find a similar laptop at a better price. He stayed on with me through the checkout process to make sure I was successful. Super customer service!"

"Called up pretty angry. Knew not to take it out on the CSR. But I couldn’t help myself from talking fast and frantically as I urgently wanted to have this problem fixed and I already thought I had the cards stacked against me. I wasn’t in the same state that I ordered the item from, so no original packaging. Plus the product’s manufacturer gave me troubleshooting instructions that left me worse off than I was after delivery. They had me remove all the programs on it twice after I’d loaded it up with the few, but very large, games that I bought to play on it.

This all started as a simple (not really) hardware driver issues where the graphics card, or GPU, was not handshaking the motherboard. New egg was my last resort, because I didn’t want to return the laptop... but left with no choice, he pacified my feelings of betrayal as ASUS said they can’t help and don’t know how to help by reassuring that I would be able to return it for a full refund after all, and they’d pay for the shipping.
He saved the day for sure. I’ll definitely be buying the replacement and future items. from Newegg without a shadow of a doubt."

"Today I tried to place an order using a long-existing long-standing digital gift card. Following 3 futile attempts, I was fortunate enough to be connected with sales representative Tammy T O'Malley. Talk about the right person for the job, she is the epitome of that. I have had a career working with people in both service and sales capacities. Tammy's knowledge of the Neweeg sales process, her patience when wading through customer confusion and her delightful way of offering reassurance made my experience today the highlight of my day. I will freely recommend Newegg to others with confidence. Newwgg is fortunate to have her on board. I hope that your other sales reps are even nearly as competent!
Thanks, Tammy!
Stan From Long Island, New York"

"This was my first time using Newegg.com. I had an issue involving shipping verification. When I called the help number Marcus answered right away and was so easy to deal with! He went above and beyond to answer every question I had. Customer service is a lost art any more. But Marcus was so helpful. I will be a repeat customer 100% due to this awesome customer service experience!"

"Overjoyed to help customers, will go above and beyond to help you. Polite and too the point, and willing to help you even if it was a complete mistake."