"Stacii was probably the most helpful rep I've ever had with any customer service whether it was online, over the phone, or even in person. She really wanted to help and that's definitely what she did. She was both extremely helpful, very positive, easy going, and as kind as can be. I felt that she really wanted to help me find a solution for my problem and that she has been the only person to ever truly hit the mark on what companies want their customer service to be operated. A ton of vitality was shown and if i was in charge of it, I'd give her a raise. Like I said, best customer supports I've ever received and it was over the phone!"

"Vida was super super helpful, I first asked if I could price match an item which was unfortunately unable to math because of understandable reasons such as out of stock from original seller, and original seller price matching not allowed because of loss of profits. After that I brought up an RMA that I wasn't able to replace due to the item being out of stock as well, but Vida helped me get something of similar value as the same price! When someone else told me there was nothing they could do. "

"I ordered some RAM from Newegg to upgrade my computer and found exactly what i needed, however there was a problem on their end of the order - it didn't process for some reason. Anyways, I called and got in contact with one of their representatives, Logan, and he treated me fairly and with good conduct. The problem has been resolved and I should receive my order on time!"

"I recently ordered from Newegg, and I got everything I ordered but one thing , thermal compound wasn't in box, so I contacted Newegg, the woman I talked to was Elise.E.Verduzco, she was real nice, she helped me and I got thermal compound on the way, thanks to Newegg for there great customer service, I've ordered a lot of stuff over the years with Newegg and never had a problem, its nice to know that when you do have a problem they are there to help you .
I highly recommend Newegg, for all your computer needs. "

"Look. This website is only going to receive bad reviews. Because only the bad reviews matter. But i have been using new egg for at least 15 years (possibly even longer) and they have always been reliable. "

"I purchased a solid state hard drive from Newegg, but neglected to do all the research needed. As a result, I bought a hard drive that won't fit in my computer -- and it was my fault entirely. The Newegg customer service rep was kind and patient with me, even though I accurately described myself as the village idiot. I will definitely do business with them again -- if they can afford to have me as a customer."

"We bought memory from a brand which suddenly died after a few months. Newegg's customer service was exemplary ! They not only helped us to contact the manufacturer but when we were both unsuccessful in reaching the manufacturer - they went ahead and replaced the product on their own, even though it was past the replacement deadline. They won a customer for life ! "

"I was assisted by Vanessa T. with an issue involving a problem with an 80" TV. Vanessa was patient, understanding, courteous, and tried to make arrangements for me to receive a remote control which was absent in this refurb unit.
It was a pleasure to speak to someone who gives the impression that she genuinely enjoys helping customers!
"

"I had the pleasure of speaking with Ezequiel.E.Martinez. His customer service was awesome! He was very professional and courteous. His knowledge to answer all my questions was well received. "

"Nothing but positive experiences, they really care about customers their resp are FAST AF AND friendly!"

"Just madde a purchase of a HP color laser jet printer from Newegg and it wouldn't even power on. Called and was told it wasn't their problem, it was a "third party seller's" issue and I would have to pay the shipping to send it back, needless to say a 50 lb printer is pretty costly. No customer service. First person I spoke to was exceptionally rude and obnoxious, second, not so much but pretty ignorant of the company's policy. Don't believe the guarantees, etc, the company relies on you not reading all of the return policies prior to your purchase, by then its all too late, and they ripped you off. Worst kind of cheats, grifters, and swindlers. BEWARE AND GO ELSEWHERE!"

"I recently had an issue with a duplicated order online. Vanessa clearly explained the refund on my funds and ensured me new egg would honor their sale prices because the issue had caused a delay to my reorder. Felt valued and understood. 11/10 customer support"

"Ordered four trail cameras off a Newegg ad that did not indicate the cameras were used. I ended up getting four used cameras shipped from third party businesses, three of which were broke, one even had rusted batteries in it. Fine print on the invoice that was emailed to me after the fact did indicate "For Parts Only" but that was too late to do me any good... no refund."

"I've always had good experiences at newegg, but Samantha at customer service took my expectations to new levels! I do not like calling so I used their handy texting service and she was great! Quick answers, and straight to the point answers. She was extremely kind and helpful and was willing to work with me. Never in my life have I encountered a customer service rep ANYWHERE that treated me with such courtesy. 5 eggs for eggsellent service!"

"I needed to get an order fixed that didn’t go through and Samantha G helped make it quick and painless! Thanks and have an “eggcelent” day!"