"Had trouble with an order from a marketplace seller. I spoke with a few different people at Newegg and they were all professional and knowledgable. They took care of the problem. I give the seller 1 STAR and Newegg 5 STARS."

"David was on point. Excellent service, this is why I will continue to keep coming back go NewEgg for my purchases. "

"I bought all parts for my pc and they have a great costumer service is there’s something wrong with your order they will make it right always, if you need to return an item they will help you out easily. Newegg’s is the way to go. "

"Newegg Customer Service has been Outstanding to deal with. Even unusual and more complex problems have been handled fast and with No Hassle. I Highly recommend Newegg to everyone."

"This is the second time I contacted Newegg and both representatives I interacted with were great. Today I had the pleasure of speaking with Brandon and I needed to exchange an item because I ordered it incorrectly. He explained everything to me and was even nice enough to waive the restocking fee because I had opened the item. I did order the correct ones now and a couple extra items as well because they know how to handle their customers. Great job Newegg and great service by Brandon! "

"I love newegg. Always put the customer first. Customer service goes the extra mile. I buy the bulk of my computer components from Newegg and if there is an issue with a part they always make it right. "

"Been a customer for years and have spent thousands of dollars on the website.
Why?
Because if I have any problems, they help settle the issues, just like that."

"Renee Rodriguez helped me with some confusion on my order. Made everything right! She is so nice and I will continue to shop with Newegg because of her kindness. Thanks so much!

Keith"

"Had to return some docking ports that weren't compatible as advertised, David in Customer Service took care of us right!"

"Very prompt delivery (well ahead of ETA), good communication and responsive CS. I'll never buy tech through Amazon again."

"Needed help with an existing order, David.D.Ho was immensely helpful in getting me sorted out. Actually the two previous calls with customer service while placing the order was no different. This was actually my first time purchasing from Newegg.com, and I am confident that they will be my first preference for IT related products!"

"I got a desk top that was defective and had arranged a return and replacement when I saw it was on a one day flash sale. I called customer service (Canada) and talked to Logan. He changed my replacement to a refund so I could reorder at the sale price. I saved $80 with no hassle. Thanks Logan"

"Every time I have had any questions or issues with payment, the customer service reps I have talked to have been incredibly helpful and understanding. Best customer service I have ever experienced. Their shipping is very quick and prices are good too, lots of great flash deals and week-long sales (especially for computer parts). I've been buying from Amazon much less since starting to get my computer stuff here."

"My 55-inch tv arrived late Wednesday evening, and it was clear upon inspecting it in the light of day that the box had gotten knocked around and damaged during shipment. I didn't want to take a chance that the damage extended to the TV itself, so I called Newegg customer service. All around, it was an even-better-than-hoped-for experience dealing with this.

Nayeli was the customer service representative with whom I spoke. She was professional, helpful, focused, competent at everything she was doing on my behalf, friendly, and persistent in getting us to a good solution while on the call.

I will also note that in today’s world where we all interact with customer service reps in call centers all over the world who are reading from a script — and telling us in overly “sincere” voices that they “understand our frustration” (talking about you here, Amazon!) — it was refreshing to deal with Nayeli who was speaking with me as a regular person. Thank you for that, Newegg and Nayeli!

It was clear that Newegg had enabled her to do everything that needed to be done to solve the problem. Nayeli gets a 10 out of 10 on every metric in this case, and so does Newegg (so far at least — we still have another couple weeks to go to get the TV returned and credit issued to my card.)

The solution in this case is to have my TV returned to Newegg for a full credit back to my credit card. I’m disappointed that the TV was damaged in shipping, but I’m happy and relieved that we were able to address the problem relatively easily and relatively quickly."

"There was a shipping problem with my order. My order was shipped by the vendor on the day that I ordered it. Great! It went from Illinois to California in 4 days, where I live, but before it arrived to me, it was shipped to Maryland, then back to Illinois, where it stayed for 6 days, before being shipped back to California, where it was finally delivered to me 16 days after it was ordered. It was supposed to be a 5 day delivery. Many thanks to Newegg Representative Angelo.G.Barajas for his customer support!"