"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"There was a shipping problem with my order. My order was shipped by the vendor on the day that I ordered it. Great! It went from Illinois to California in 4 days, where I live, but before it arrived to me, it was shipped to Maryland, then back to Illinois, where it stayed for 6 days, before being shipped back to California, where it was finally delivered to me 16 days after it was ordered. It was supposed to be a 5 day delivery. Many thanks to Newegg Representative Angelo.G.Barajas for his customer support!"
"my package was lost In transit. I called the customer support and a man by the name of Logan was able to solve it. He filed a claim for me and that was that 10/10. "
“Hello Dominick,
I'm sorry to hear about your lost package but so glad to see that Logan was able to help get this resolved. This is always the type of support we strive to provide. Thank you for taking the time to leave a review of your experience.
Regards,
James [Newegg Support]”
"Great customer service. Had a problem. Fixed in minutes.
They are Great"
“Greetings Mark,
Wow, it is so great to hear about the customer service provided to you on your recent contact. We always want to help our customers as best as possible, and it is wonderful that we were able to help fix your problem. We truly appreciate you taking the time to leave a review.
Regards,
James [Newegg Support]”
" It was a good experience talk to CId. Herrera. He help me with my mistake shipping and shopped new items on very well done manners thank you "
“Hello Julio,
It's so great to hear about the customer service experience that Cid provided. This is always what we hope to provide for our customers. Thank you for taking the time to leave a review on your experience.
Regards,
James [Newegg Support]”
"I admittedly made a hasty purchase and ended up with an ASUS ROG STRIX X470-i motherboard which, as it turns out, does not have a digital optical audio jack! The Intel equivalent, the ASUS ROG STRIX Z390-i does and I still have my Intel CPU so I asked for an "exchange." I was prepared to eat my mistake but Cassandra made an exception. I have been a Newegg customer for so long and I am never disappointed, but this time they went above and beyond and I could not be happier. She even waived the restocking fee! I feel bad since it was my mistake but she and Newegg made it right anyway."
“Hello Guy,
Wow, it is so great to read about your recent experience with our customer service representative, Cassandra. We always want to help as best as possible and try get an excellent resolution for our customers. It is wonderful to see that Cassandra was able to accomplish this by going above and beyond. This is definitely the type of experience we always want our representatives to strive to provide. I will be sure to pass on your positive words and review to Cassandra's supervisor, to ensure she gets the due to credit. We truly appreciate you taking the time to share your experience and leave this review.
Regards,
James [Newegg Support]”
"David was very cooperative and helpful to expedite the resolution of the issues with the defective product."
“Greetings Samir,
It is wonderful to read about the great customer service you received. I am so glad to hear that David was able to expedite your resolution and be so helpful. This is the type of experience we always strive to provide. Thank you for taking the time to leave your review.
Regards,
James [Newegg Support]”
"Ezequiel took my call, and absolutely made my personal problem HIS personal problem and helped me find an adapter cord from an old video camera to transfer data to my mac laptop. I never have been treated so respectfully as he did today (this tech world is not my world... I'm always intimidated by it). I can't say enough. He even went online and to other websites in the search to find the right adapter. He was patient, and super friendly on the phone. And kudos to Newegg for allowing space in their business model to have such talented people take phone calls from end-users as myself and help them find the correct product. A breath of fresh air in a world where other companies don't offer phone support at all. Thank you Ezequiel and Newegg!!"
“Hello Torrey,
Wow, it is so refreshing to read about the excellent experience that you had with our representative Ezequiel. This is definitely the type of service we hope to consistently provide to our customers. I will be sure to forward your kind words and positive review to Ezequiel and his supervisor, to ensure he gets the credit he deserves. Thank you for taking the time to share your experience and leave this thorough review.
Regards,
James [Newegg Support]”
"I want to say that in the beginning I had a few issues with my ordering with payment issues. After talking with customer service Jamal was able to help me a lot. Later i needed a little more help and Bryan and Victoria was able to absolutely fix everything and give me a better customer service than anything ive ever had! Thank you to both of them!"
“Hello there,
It is wonderful to see that our representatives were able to provide you with such great customer service. I'm glad to see that the whole team effort was able to give you the best customer service experience. We truly value you taking the time to share your experience and provide this review.
Regards,
James [Newegg Support]”
"Bought a cpu, wasn’t the right one for my motherboard, it was 300 series specific. Called Newegg, the FIRST and ONLY guy I spoke to helped me with everything. Got store credit for entire order back by having the factory box and everything it came with. Very happy I didn’t waste my money on a silly mistake. "
“Greetings Casey,
I'm so glad to hear that our representative was able to assist you with a great resolution on the return of your order. We always want to try and help as best as possible. This is the exact type of experience we always hope our representatives provide. Thank you for taking the time to share your experience and leave this review.
Regards,
James [Newegg Support]”
"ive used newegg for about 18 years . i have never had issue with anything ive ordered. though ive made a few errors in ordering, they have always worked with me to resolve it... great company , great service..... always taken care of us. "
“Hello Mark,
I'm so glad to hear that you have been using Newegg for such a long time. We know you have many options for where to shop with and appreciate you continuing to choose Newegg. We'll definitely make sure to continue to work on providing the excellent service that you have experienced. Thank you so much for taking the time to leave a review of your overall experience.
Regards,
James [Newegg Support]”
"I had ordered a DIYPC computer case and it had a small chip in the glass side panel, one you couldn't really see but made for a sharp corner none the less. They offered to let me return it, or they offered to give me $30 back on a $55 case, so I took the $30 and got a steal on this case which no one will ever see has a chip and once its built it wont be opened so the sharpness also won't matter at that point. I feel like I lucked out and would highly recommend Newegg to people in the future. "
“Hello Hunter,
I'm sorry to hear about your computer case came with a dent in it, however, it is great to see that our representative was able to step in and help out with a resolution for you. We appreciate you taking the time to leave a review of your experience. If you ever have any questions or concerns, please feel free to reach out to us at wecare@newegg.com. We always want to work on providing a 5-Star experience.
Regards,
James [Newegg Support]”
"I was scammed by this company and a "3rd party seller". Good thing is, I work for a government agency that can and will stop this from happening. Consumers, stay away!!"
“Hello there,
I'm so sorry to hear about your experience. This is definitely not the type of experience that we ever want for our customers. We are always here to assist whenever any issue arises. After reviewing your account, I do see a supervisor is working on a resolution for you. Should you ever need assistance, you can always reach out to us at wecare@newegg.com.
Regards,
James [Newegg Support]”
"I ordered a gaming chair that arrived torn. Scheduling a replacement to be sent out was no problem. Unfortunately, the prospect of waiting 3-5 days for the torn chair to get to Newegg, another 1-2 days for the return to be processed, and a final 3-5 days to get a (hopefully) undamaged chair was unappealing to me. After going back and forth with customer service for weeks trying to have a new chair shipped before I returned the original (I even offered to pay the full price of a new one as a deposit to ensure I returned the damaged one) I decided on a full refund. This seemed impossible as everywhere on the site said I'd have to pay over $100 to return a product I received damaged from day 1! Enter the heroine of the story, Pravi. She was able to get me another label to return my product and at no additional charge to me. She did a fantastic job and was a complete professional. I highly recommend her and cannot overstate how much she saved the day."
“Hello Davin,
I'm sorry to hear that your chair arrived torn and your initial experience was less than great. It is wonderful, however, to see that Pravi was able to be the heroine that saved the day! This turnaround is the type of experience we always hope our representatives provide. I will be sure to forward your kind words and positive feedback to Pravi and her supervisor. Thank you so much for taking the time to share your experience and provide a review.
Regards,
James [Newegg Support]”
"I ordered a computer through a reseller which I still haven't received after 9 business days. Marcus was expedient and super helpful about my options and relating to me like a human. No script. Hey, Marcus's boss, give him a raise! "
“Greetings Liam,
It is so wonderful to read about the experience that Marcus provided. We always want our representatives to treat each customer as unique as they are and assist as best as possible. I will definitely be forwarding these kind words and positive review to Marcus and his supervisor. We truly appreciate you taking the time to share you experience and post a review.
Regards,
James [Newegg Support]”
"Not only helped replace the wrong item but found the correct one and gave it at a discounted price for the supplier's restocking fee and free 2-day shipping. Incredible service! Ask for Daniel!"
“Hello there,
It is so wonderful to hear that our representative was more than helpful. This is the type of experience we hope our representatives consistently aim to provide. Thank you for taking the time to leave this review.
Regards,
James [Newegg Support]”
A rep from Newegg.com (USA), jamesCV, has responded:
“Greetings Jose,
I'm sorry to hear about the shipping problem with your order but it's great to see that Angelo was able to provide great support. We always strive to help our customers as best as possible. Thank you for taking the time to leave a review of your experience.
Regards,
James [Newegg Support]”