"We purchased a product from Newegg and paid for 3 day shipping, the product was ready for pick up on Mar 30th, UPS picked it up April 1st (Monday) and was delivered April 5th. We contacted customer service and they informed us it was delivered on time and we would not receive any reimbursement for the shipping. Disappointed, so I we left a product review explaining what had happened with Newegg and it was never published. We left feedback with Newegg and they never responded. So I am here leaving a review about Newegg and they can't stop us from posting it. I know it's only a few bucks but we paid for a service, that service was not met, and then we were told "things like this just happen" from Newegg's Customer Service. "

"This is a rating of overall and long term excellence in customer service.
Most recently: Asia.A.Morris was very courteous and helpful in answering questions.

Products from NE have also been excellent for me. Rarely, there are issues, but service agents are quick to address the matter.
This has been the standard experience I have had for several years now. Impressive.
Your experience may vary, but check specs before ordering and definitely, inspect AND test merchandise, upon receipt.

Well done to Newegg corporate and ESPECIALLY to the employees!"

"Quick response, quick to help and understand the situation. They help you figure out the issue and want to help you in fixing it instead of blaming you! Great people "

"The product pricing was very competitive. The service on the phone was excellent - from describing the product to perfecting the entry of the order. The representative was quite courteous on the phone and the order time was kept to a minimum. I was quite impressed. "

"I'm customer of Newegg.com for over 15 years; and always it's positive experience."

"When the laptop was dropped off, it came in an empty box that was too large for the laptop, with no protective packaging or "fragile" labels. The box was beat up and barely staying together. I had considered sending it back at that moment, since they took no more care with an $800 laptop than to throw it into an empty box and ship it, but I went ahead and plugged the laptop in for use to check it out anyway.

After 5 hours of the laptop being plugged in (a portion of this time was used to set it up), I came back and unplugged it; it died immediately. I plugged it back in and looked at the charging information, where it had not risen above 0% and read that it was not charging. During this time I had noticed obvious wear on the keyboard, which does NOT come with open box items. Per definition, this means the customer opened the box, didn't like it and returned it quickly in the original packaging with everything complete. This had NO packaging, obvious wear, and it is broken. While it being broken may have had something to do with the incompetence of the company during packaging, it is certainly not open box, and I assume was only described as such to mark it at a higher price on their website.

At this point I call the company to see what I can do. They then tell me that even though my receipt states it is open box, it is actually a refurbished laptop. Surprise, right? Due to it being labeled as an open box, I cannot leave a review on their website, per their policy. I ask for another one, but they are out of stock and cannot do that. I ask for the laptop to be sent out, repaired, and returned to me, and they cannot do that either. My only option is to get a refund on the laptop and wait another couple weeks as I take time to find and order another. While I am happy I at least got my money back, I do not recommend ordering from this company. I have read enough of the reviews on other laptops they sell about people getting completely different laptops, different processors, and broken pieces to realize this is a trend in their service. "

"Newegg has been a great website to browse and purchase many items over the years. Unfortunately, I ran into a poor interaction with a third party seller on their site. I purchased a laptop, but the third party seller (IPC Store) not only didn't have that item but sent me a simple desktop in its place. Newegg's customer service provided excellent service giving notice multiple times to IPC Store and helped me through the return process.

Newegg has been a great site, but they need to keep a close eye on the third party sellers that they deal with."

"I had a complex case with a Panasonic camera (still under warranty), they could not repair it at their plant nor could they tell me were to send it to get it repaired. After much back and forth (9 months worth), Newegg stepped in and saved the day by issuing me a rebate. I cannot tell you how happy I was about that. They have always stepped up to do the right thing. "A" number One on my list. "

"One of the best companies when it comes to customer service."

"I built a 2500 PC a month ago and during the process has a very bumpy road with new eggs customer service. I felt I wasnt treated like they cared about my business. I gave it one last shot a month later and happend to meet Raz. The guy is the epitome of excellent customer service. If NewEgg wishes to compete with big ecommerce companies it will only do so with more employees like Raz. Thank you so much for your excellent customer service and taking care of me Raz. "

"Best place to shop for computer needs, Excellent customer service and help, fast shipping and an assortment of dependable products all reasonably priced. "

"I had ordered a 15U equipment rack and to my utter surprise UPS lost the darn thing! In a panic, I called New Egg and spoke with Alex explaining my situation. He immediately got the supplier on the phone, got a new rack on the way expedited service and handled the emergency promptly. His dedication to top notch Customer Service was demonstrated, and my customer delivery will be on time. Thanks to the folks at New Egg for being behind their products, and especially behind me, the customer.
I am a NewEgg customer for all my business IT needs!

"

"The products on their are good quality and came in pretty quick after I ordered. One of their customer service reps, Logan, was also pretty helpful with replacements for shipping damages."

"Spoke with a Logan at Newegg's customer service - knowledgeable and very kind. Did a great job handling my questions and concerns. Thank you!!!!"

"the Newegg sales representatives were very polite, patient and helpful in resolving my problem. Thank you."