"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"I had a pc issue and called into the customer service and they got my problem lined out best online service ive had "
"Samantha.S.Gentil helped me with my late return and made the process quick and painless was a joy to talk with her."
“Hey Jacob,
Our team is thankful for these kind words and we will be sure to let Samantha know how great she did! We always strive to provide a quick and effortless experience for customers, so we appreciate you sharing this experience. Should you require any further assistance, please do not hesitate to reach back out.
Kindly,
Lindsay [Newegg Support] ”
"The world would be a better place if everyone's return system and customer service were as good as Newegg's. They have comprehensive return policies spelled out clearly for all of their different types of products, and they even highlight the things that are non-refundable right on the product's page. I've interacted with their customer service three times in the past month, and each time they have resolved the issue quickly and pleasantly. Nothing bad to say."
“Hey Sean,
Thank you for sharing your recent experiences. We appreciate the compliments on our policies, our site and the interactions with our agents. Be assured, we will continue to keep up the great work.
Have a wonderful day!
Kindly,
Lindsay [Newegg Support] ”
"I've purchased small items from Newegg before, but this time I purchased all the components for my first computer build. Their web page makes it easy to get the right parts, while avoiding incompatibility. The parts were delivered promptly, even earlier than expected. When I discovered damage to the power supply, the agent was quick and courteous. He promptly set up a refund and reorder, and emailed me a return label. "
“Hi Bob,
Thanks for coming us to put together your first build! We are stoked for you and truly hope you enjoy. We appreciate you taking the time to share your experience. If you require any further assistance, please do not hesitate to reach out.
Kindly,
Lindsay [Newegg Support] ”
"I called Newegg looking for information on a part I bought years previous through their site, I didn't have any of my records from the purchase and had made a guest account at the time of purchase. Giving my representative, Tammy, as much information as I could about my order from memory, she was able to not only give me the date of purchase and find record of my item, but also provided me with the contact information of the manufacturer for me to get my warranty replacement.
Top quality service!!"
“Hi there,
This is really impressive! Thank you for taking the time to share this experience. We are so happy to know that Tammy was able to provide you with everything you needed. We will always be here for you! If you require any further assistance, please feel free to reach back out.
Kindly,
Lindsay [Newegg Support] ”
"Ordered a video card for a relative's birthday - the estimated shipping time (3-7 business days) should have been more than enough time to get there with time to spare. Some technical issue at their end caused the order processing to go much much slower than expected so instead of the card getting there 3-7 days after the order was placed it was actually going to get there closer to 12+ days thus missing my father-in-laws birthday. I contacted customer service about this and they were very receptive to my situation. The service rep rush processed and rush shipped a second card to ensure the card would make it there by my relatives birthday. I've been a Newegg customer since 2005 and good experiences like this are why I do all of my part shopping through Newegg."
“Hello there,
It is wonderful to read about the great customer service we provided. I'm so sorry to hear about the issues with your order, however, it's great to see that our representative worked on finding a resolution to help out. Thank you for being a long time customer and continuing to shop with Newegg. We truly appreciate you choosing to our company and taking the time to leave this thorough review.
Regards,
James [Newegg Support]”
"Noticed I put the wrong shipping address once a package had shipped, called immediately and was helped pleasantly by Vanessa. While she technically wasn't able to fix my problem, she suggested some solutions and went to great lengths in her attempts to fix my error. Here's hoping I can fix it later. "
“Hi there,
It is so wonderful to see you found our customer service to be great. I'm glad that Vanessa was pleasant and working hard to attempt to help out. I truly appreciate your understanding in this situation and hope that this is able to get resolved. We will always work to help as best we can. Thank you so much for taking the time to leave this review.
Regards,
James [Newegg Support]”
"I use to always be concerned that rival companies were going to do something to drive me away from business with Newegg, but the prices have always been great and the support has been outstanding. Their information about the products is outstanding as well. I take pride in the comments I leave about products for others to review, and enjoy the help that Newegg uses to share experiences.
They clearly understand problems and resolve issues that are within their power. Take pride knowing you've picked the best tech reseller out there when you've purchased from them!"
“Hello Chris,
Wow, it is so awesome to hear that you have always had a great time with Newegg. We always want to strive for an excellent overall experience for all our customers, and it is wonderful to read your high praise regarding your experience. We will be sure to continue working on living up to your kind words. We truly appreciate you taking the time to leave this review.
Regards,
James [Newegg Support]”
"Wonderful customer service representative."
“Hello there,
It is so great to see that Pravi was extremely helpful in assisting with your problem. We always hope to provide great customer service and I'm glad that Pravi was able to do so. I will be sure to pass on your positive review to Pravi and her supervisor. Thank you so much for taking the time to leave a review.
Regards,
James [Newegg Support]”
"I had some issues on my end with my bank and Samantha helped me figure everything out and complete my order. Very satisfied with the service and will continue to use Newegg in the future! Thanks Samantha!"
“Hello Blake,
It is so great to see that you were very satisfied with the service provided. It is wonderful to hear that Samantha helped you figure everything out and you will continue using Newegg! We truly appreciate you taking the time to leave a review of your experience.
Regards,
James [Newegg Support]”
"I was put into the great hands of a great representative in Samantha. She made me feel like my issue wasn't a inconvenience but an actual issue. Hopefully I will have windows 10 fully operational very soon."
“Greetings Pat,
Wow! It is so great to see the high praise you have for our representative, Samantha. I am glad to see that she was able to really provide value and assistance with your issue. This is always how we hope to treat our customers. I will definitely be passing on this positive feedback to Samantha and her supervisor. We appreciate you taking the time to leave this review.
Regards,
James [Newegg Support]”
"Pravi turned a bad situation into a good experience. She was very professional and was a joy to work with. She called the seller for me to except my defective item with out the original box. I had no intention of returning it so i through it out. but it turned out to be defective and did not work right.
Thank you Provi."
“Hello Pat,
It is so wonderful to hear that Pravi was able to turn around your experience with her joyful assistance. This is definitely the type of experience that we always hope our representatives provide. I will be sure to pass on your positive feedback to Pravi and her supervisor. We truly appreciate you taking the time to leave this review.
Regards,
James [Newegg Support]”
"Two days ago I had made a purchase for a Corsair Carbide Series Spec-Omega case for my gaming PC. After later checking my email and bank account transactions, I realised I made two purchases for the same case. However, since the items were already in the packaging stage, I was unable to cancel the extra order myself. When I called the Newegg customer service, I got a representative that quickly understood my problem and how to help. He completed the process of cancelling the order out and MADE MY MORNING within 5 minutes on the phone with him! "
“Hello there,
It is so wonderful to hear about the excellent customer service experience that was provided. It is always great when our representatives understand the urgency of the situation and quickly assist with a resolution. this is the type of experience we always hope for our customers. I am so happy that our representative was able to make your morning and all within 5 minutes on the phone! We truly appreciate you taking the time to leave this review about your recent experience.
Regards,
James [Newegg Support]”
"The customer service officer Pravi was patient, knowledgeable and helped resolve the issue completely. I would highly recommend Newegg for this reason. "
“Greetings Vignesh,
It is great to see that Pravi did such a wonderful job in assisting you with finding a resolution. This is definitely the type of service we aim to always provide our customers. I will be sure to forward your positive feedback to Pravi and his supervisor. We truly appreciate you taking the time to leave a review of your experience.
Regards,
James [Newegg Support]”
"Awesome guy! Helped me return my GPU"
“Hello there,
It's great to hear that Drew was able to assist you with a great resolution. We always strive to help our customers as best as possible. I will be sure to pass on your positive feedback to Drew and his supervisor. Thank you so much for taking the time to leave this review.
Regards,
James [Newegg Support]”
A rep from Newegg.com (USA), lindsayNT, has responded:
“Hello,
Thank you for taking the time to reach out and provide such great feedback! We are very happy to hear we were able to get you taken care of. Be assured, we are always here for you!
Kindly,
Lindsay [Newegg Support]”