"Zander was great with this service to me I just want to let you know that he is a real good guy and he did all he could to help me and he did process my order thank you Marcus Parsons"

"I made a replacement order by mistake, I should have asked for a refund instead.
Samantha G was super helpful and provided an excellent support experience."

"I needed to know if my order went through as I had to resubmit my payment information and I did not get any sort of confirmation email but my debit card was charged pending. So I reached out and Samantha from customer service explained the process to me with marketplace sellers and that put my mind at ease. Shortly after I received a confirmation and tracking number for my product! Very please with the service. Good job Samantha and Newegg!"

"I've been a newegg customer for a long time. I've bought a lot of items from them over the years. They have a great selection of products. Most of the experiences were smooth as silk but some tbh pretty rough. I've kept coming back because I know I have excellent customer service on my side. "

"Ordered a computer monitor. FedEx claimed to have delivered it but my building has zero record it ever arrived. After an initially slow claims process, and some non-answers from fedex and Newegg the second time I called I got connected to a Newegg rep named Danny, who really took top notch initiative and personally in one day got the claim against fedex approved and also managed to get me overnight shipping with signature service (so fedex didn’t drop the ball again). Danny was great and is a model for customer service reps "

"Ordered a $2,400 65" Samsung TV on Wednesday, received it damaged the Friday after next... Horrible shipping experience with AIT the ONLY way Newegg ships large items. Items get passed through too many hands and even though the problems are obvious, nothing has been done to fix it. I don't see how Newegg can even make money if they just waste peoples time using this company to ship and have to refund all the money they would have made anyway.
Either way, you're asking for trouble and a bad experience if you order large items from Newegg. Don't do it, not worth it."

"A shout out to the supervisor of customer service rep named Tony Sanchez! I was in the customer srvice field for many years and I can tell a good, no super, rep that really cares about his product. He walked me through the process was very knowledgeable and efficient in his presentation. This is the reasi=on keep coming back to Newegg. Good product, great selection and even better people!"

"Cid went above and beyond to find out the information on my shipment that showed on the tracking site as still at the supplier. Thank you Cid
George Miller"

"The agent was polite, friendly, and most importantly able to resolve my issue with no problems and in record time. Also the agents are very knowledgeable when conversing to the customer about the matter. Would definitely recommend Newegg to others not only for their excellent selection in products, but also for their excellent customer service which has only bolstered my confidence in the company. Please keep up the tremendously excellent work. "

"The Excellence in customer service has not been executed well! Always listen to customers issues and lay out a plan to resolve them. Newegg never cease to satisfy their customers. Definitely an experience every customer would want to have. Thank you Edmund Sanchez for handling the incident well."

"UPDATED REVIEW.

SCORE RAISED FROM ONE TO THREE.

This is the first time I've used NewEgg's "ship to a FedEx center for pickup" option on shipping, as porch pirates have become a bigger deal in my area. I don't think very highly of this process.

Apparently my packages sat in the local FedEx office for more than a week and no one contacted me. NewEgg never sent me an email to let me know the packages had been shipped, and FedEx never let me know that they had arrived.

NewEgg then canceled my orders and had them shipped them back.

Their original shipping estimate was actually longer than it took for the items to arrive at my FedEx store. So that would have been great if NewEgg had let me know the items were there or had just left them with FedEx a little longer. But no ...

Anyway, when I checked my account online and realized that the goods were on their way back, I contacted them by chat on their website.

To their credit, someone from NewEgg did call me (after I contacted the chat rep and used their callback service) and got this straightened out.

I don't remember the exact sequence, it's been a few months, but NewEgg offered some compensation for a more expensive delivery option and let me get a sale price on an item that was no longer on sale when I re-ordered.

But I had to wait until the original goods arrived back at their warehouse.

So, this was kind of a slow process, but I did get both items I ordered at the better price.

So, I've deleted my old review and gave them a higher rating this time.

Still, the process was confusing and I'd rather not go through this again.

======

One final note: The worst part about dealing with NewEgg is trying to get in touch with customer service.

I tried calling their 800 number and also tried the chat option from their website.

Chat responded sooner, but it took 45 minutes to get a response. And that person didn't answer all the questions I had about the order.

Later, to try to get those questions answered, I also tried to use the callback service from customer support. They called me back an hour later than promised. All that person could do was tell me that I would eventually be reimbursed IF the packages -- that I have never seen or touched -- got back in their warehouse.

Earlier, the chat rep had offered to reimburse me up to $20 for shipping in a different way if I re-order. But I was told I had to contact that same rep again, which would likely have been a real problem.

So, even though they came through in the end, I'm still leery of ordering from this site again.
"

"Talked to a guy named Cid over the phone about a lost PSU, SSD, and RAM. Was initially going to do a charge back, but after talking with him I agreed to just have NewEgg ship the same item again and file a claim on the lost package. Cid was very calm and understanding the whole time about the issue. (Give him a raise if you can)

"

"Newegg is pretty much perfect. Not because they always get everything 100% on time, but because they do it 99% of the time, and the 1% of the time something bad happens, they fix it.

I ordered a power strip, which never came. I logged onto the site, texted customer support. Got a refund, though I wanted a replacement product. Two days later, when it was obvious I was not getting a replacement, I texted again, got an apology and a free power strip shipped. All over text, without sitting on hold or answering automated systems. This is how customer service should be!"

"We had a bit of a problem with the delivery of a hard drive we ordered and the guy who did the customer service for our order(Edmund A Sanchez) was very polite, helpful and friendly, and he went out of his way to resolve our issue promptly, professionally and was again very polite. On a professional level he's a true asset to the company he works for and was one of the best customer representatives we've ever dealt with."

"I have been a customer for 10 years and have ordered my fair share of products. With customer service I have found them to be quick with reply and very helpful with the inquiry when I've used the live chat and past years of a product replacement due to failure from manufacturer. I would highly recommend newegg when purchasing computer hardware as they are exceptional and fair to customers which is all you can ask for."