"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"I basically called regarding a sale going on for ram as I recently purchased some nice ram myself. Unfortunatley my model did not apply and the coupon expired anyones however Raz was nice enough to get me half of the coupons price value in store credit! This was so unexpected and I am so happy. Now I can get that headset I have been looking at. Thanks again Raz! -Javier"
"Had a little trouble getting an order to go through. Started a chat up with customer service and had a man named Darrel help me out. Was a super quick fix and he answered any questions i had. I always go Newegg when getting computer parts and so far ive had good experiences with them and recommend them to anyone looking for computer parts."
“Hello there Dan,
It is so wonderful to hear that Darrel was able to help you out with your order and all your questions. We truly appreciate that you choose to always go to Newegg when getting computer parts and we'll be sure to keep working on providing excellent service. Thank you so much for taking the time to leave a review of your experience!
Regards,
James [Newegg Support]”
"The lady I spoke with was very nice and very prompt I wish there were more customer service agents available at different locations to make shopping so easy thanks again"
“Hello David
Thank you for taking the time to leave a review of your overall experience. We always work hard to provide a great experience to our customers and will continue to do so.
Kindly,
Derek [Newegg Support] ”
"I bought a WD Black from them and it has been hell for me to return the SSD. Nothing is wrong with the item I just bought the wrong thing. This will be the last time I EVER buy anything from them. So if you buy the wrong thing for your system good luck on getting to return it."
“Hey Carolyn,
I would like to thank you for taking the time to leave a review of your recent experience with Newegg. I truly apologize for any inconvenience caused by this return. I will be reviewing your order and reaching out to you shortly.
Kindly,
Derek [Newegg Support]”
"There was and issue with our order and the bank. I called and was connected to Ezequiel.E.Martinez who was EXTREMELY professional, helpful, and was able to break down for us the reasons why the bank had flagged the order. He also detailed the order status and delivery times pertaining to some of the items ordered. TLDR; He nipped the problem in the bud, and had us assured that we made the right choice by using NewEgg. The man should be promoted for doing such an incredible job calming down the wife, and any worries regarding our funds. THANK YOU Ezequiel!!"
“Hello,
Thank you for taking the time to leave a review of your overall experience. We always work hard to provide a great experience to our customers and will continue to do so. I am happy to hear that even after an issue Ezequiel was able to turn it around, and still deliver a 5-star experience. I will be sure to forward your kind word to his supervisor and him.
Kindly,
Derek [Newegg Support]
”
"I was frustrated with the situation at first but he helped me get thigns in order!"
“Hello Salim,
Thank you for taking the time to leave a review of your overall experience. We always work hard to provide a great experience to our customers and will continue to do so. I am happy to hear that even after an issue the agent was able to turn it around, and still deliver a 5-star experience.
Kindly,
Derek [Newegg Support]”
"Newegg customer service was kind and helpful to any questions I had. They made sure I understood everything being said."
“Hello,
Thank you for taking the time to leave a review of your overall experience. We always work hard to provide a great experience to our customers and will continue to do so.
Kindly,
Derek [Newegg Support]
”
"Bought something through a thrid party, even with problems with third parties, we found a resolution, great effort!!"
“Hello,
That is great to hear that we were able to find a resolution to your issue with one of our sellers.
We always work hard to provide a great experience to our customers and will continue to do so. We appreciate you taking the time to leave a review of your overall experience.
Kindly,
Derek [Newegg Support]”
"Monday: ordered 2 pc cases.
Wednesday: by "End of Day". Stayed up until 11 PM. Wife stayed up until 1 AM.
Thursday 5 AM: No cases. Tracking from OnTrac says cases delivered at 5:57 PM Wednesday.
Claims issued by Tammy.T.O'Malley. Nice lady. Good service.
OnTrac says they can't help because Newegg wants to process...
"I ain't got no cases" and "I can't get no satisfaction".
Customers should get to pick SHIPPERS and prices.
Tom
69 year old kid wanting to build a new computer."
“Hello Tom,
Sorry to hear you did not receive your cases. I was pleased to see a claim has been filed with the shipping carrier on your behalf. we will now launch an investigation on what happened to them.
If any additional information is needed either us or the shipping carrier will reach out to you.
Kindly,
Derek [Newegg Support]”
"Had a problem finding the right part for an older laptop and the woman at customer service was extremely helpful, patient and informed. Have ordered from Newegg for years, and will continue to do so. Thanks, guys. CJ"
“Hello CJ,
Thank you for taking the time to leave a review of your experience with our customer service representative.
We always aim to provide excellent service to our customers.
Kindly,
Derek [Newegg Support]”
"All packages delivered by FedEx but missing one and was told the final box was delivered to the proper address. Then asked the Newegg support about a resolution to this twice and after the seller told responded stating they had denied my claim for a missing package. The Newegg support told me they could do nothing for me and to file a police report for a stolen package but FedEx never delivered the final package and stated it was delivered while I know for a fact this is incorrect."
“Hello,
I am sorry to hear you did not receive all of your packages. I would love to look into this further for you. Simply send me a direct message with your sales order information, and I will seek out possible resolutions.
I look forward to hearing back from you.
KIndly,
Derek [Newegg Support]”
"Spoke with Brian regarding an issue with obtaining a Gift Card. He was very helpful and even went above beyond to help me. He completed the process with me to make sure it went through with no issues. Great customer service. Industry needs more people like him! "
“Hello there,
It's great to hear that Brian was able to assist you with your gift card issue and provided great service. We always want our representatives to strive to provide an excellent experience and it is wonderful to see that Brian was able to do so successfully. I will be sure to pass on your positive feedback and kind words to Brian and his supervisor. We truly appreciate you taking the time to leave feedback.
Regards,
James [Newegg Support]”
"Lee was super and very knowledgeable! Got my log in issues solved quickly! Attaboy Lee!"
“Hi there,
It is so wonderful to hear that our customer service representative, Lee was able to provide such great service. It's always terrible whenever an issue arises, but you can rest assured we will always try our best to assist our customers. The fact that Lee was able to quickly resolve your issues is great and I will be sure to pass on your positive feedback and kind words to Lee and his supervisor. Thank you so much for taking the time to leave this review of your recent experience.
Regards,
James [Newegg Support]”
"Tammy was excellent. She tried her best to help me with my order and went above and beyond with what she could do for me. "
“Hello Jasmine,
Wow, it is so wonderful to hear that our customer service representative, Tammy did an excellent job in assisting you. We always strive to provide the best experience possible, and it definitely sounds like Tammy went the extra mile for you. I will be sure to forward this positive feedback to Tammy and her supervisor. We truly appreciate you taking the time to leave this review of your experience.
Regards,
James [Newegg Support]”
"I ordered the wrong printer and Justin Park helped me out immediately and got the correct one out right away and at no extra charge :)"
“Greetings Brian,
Thank you for taking the time to leave a review of your experience with our customer service representative, Justin. It is so wonderful to read about the service he provided. We always aim to provide excellent service to our customers. I will be sure to pass on your positive feedback to Justin and his supervisor.
Regards,
James [Newegg Support]”
A rep from Newegg.com (USA), jamesCV, has responded:
“Hi there,
It's so great to hear that Raz was able to really assist you when you called in and left you with a great resolution. We always are glad to hear that our customers are left happy after a call. I will be sure to pass on your kind words to Raz and his supervisor. I thank you for taking the time to leave this review!
Regards,
James [Newegg Support]”