"I had a couple of bad experiences with NewEgg in the past and had avoided them when necessary. That is until my cousin and I decided to build a couple gaming systems. Everything was running fine up until a week ago when I started having issues. Turns out the RAM and CPU need to be replaced. GSkill and AMD both wanted to go through a lengthy rma process. Samantha S.G. with NewEgg customer service went beyond what I expected and took care of the exchanges."

"My experience with Edmond at newegg was outstanding and I will be back for future business. "

"Renee helped make sure my RMA was quickly processed. She was efficient, kind, and very understanding. She took personal care of me, and it felt like she made it her own. I really appreciate the supportive response by Renee. Thank you Renee!"

"Yesterday I purchased a new ATX Mid-Tower case for my PC. When I placed my order yesterday I paid for shipping. However today, I noticed the same product was offered with free shipping. I contacted Alex in customer care and explained the situation. Alex jumped on it and felt that I should receive a refund on my shipping. He handled it very professionally and just took care of it. I really enjoy shopping with new egg. And most important people like Alex are truly the best part of Newegg.com"

"Bryan from newegg was awesome"

"Bobby & Billy both helped cancel my orders w/third party. "

"I purchased a phone through the Newegg marketplace. Newegg was not the seller, but simply facilitating a transaction between me and another vendor. Well, it turns out that the other vendor lied about the phone being factory new. After 3 months, the phone stopped working, and it became clear that it was refurbished. I tried many times to contact the vendor and get a refund, and they ignored all of my calls and emails. I went to Newegg, and they were extremely helpful in resolving my issue. They too had to send multiple emails/calls to the vendor, but ultimately it was their persistence and pressure that helped me get my refund. Shout out to Justin P. at Newegg - he was phenomenal and persistent. He even called me a few times without any prompting just to check in and see if I had received promised RMAs and postage paid shipping labels from the vendor. Thanks Newegg!"

"I like that new egg gives the option for a callback for long waiting times. I was lucky to get help from Staci she was extremely helpful and thinking on her feet to help me solve my issue."

"Customer service was great, helped me with an issue I had with a substantial rebate from another company that refused to answer inquiries on status after 7 months... New Egg stayed persistent and followed though with helping me during entire process"

"very good customer service, they resolved my problem and were happy to help."

"I ordered a tv but it came in damaged drom shipping! I was very upset especially the fact that it came in late on Friday so i couldnt call support until Monday! I called monday moring and was on the phone for what zfelt lie forever! When someone picked up i noticed it was very cheerful and friendly! The person on the other end introduced herself as asia! Even though i had several issues cuasing our call to be dragged out, she was very patient, talked and eveb joked with me while we eased through the process! This was defiantly the best experience i ever had when dealing with filing a claim! Thank you very much Asia and Newegg for this wonderful experience!"

"Have used newegg for 10+ years, since by first build back in 2004. 3 Builds later I ran into my first ever isse. Had a motherboard and cpu give out on me. I've always been uneasy as the past few years people have said their customer service has gotten worse than ever.

I've found this too be very far from the truth. They went above and beyond helping me resolve it, and since I first though it was the motherboard and replaced it, since I could return the dead board for a refund. It ended up being both the board and the cpu, and cpu's are replacement only. Contacted support to see if I could get store credit towards a processor upgrade as I'd be stuck having to sell the board at a lose on the combo replacement. They had no issues with this and were quick to resolve. Had a slight issue with my replacement getting sent before they finalized the credit and support was quick to resolve this too. This is understandable as I contacted them friday evening, and they were swamped monday when they opened and didn't get to it in time.

Glad to see them care so much about their customer. One thing though, chat helped me too but monday I couldn't get though due to them being swamped from issues from the weekend. Put in a request for tech support to call, and an hour later everything was resolved. Can't recommended them enough, I'm pretty sure the stories of bad support are people trying to get one over on them."

"Hopefully by posting this, I can spare some of you the trouble and headache that I encountered when dealing with Newegg. Shortly after Christmas, 12/29/18 to be exact, I purchased a nice *expensive* Samsung QLED TV to replace our old Samsung plasma TV that had finally given up the ghost after 14 years of faithful service. I’ve used Newegg before for computer parts and never had a bad experience with them so I felt pretty secure in purchasing a TV from them. The truth is, I should’ve just listened to my wife and bought a TV from Best Buy.
The TV arrived via a special shipping company that Newegg uses for large package deliveries called AIT. Now I’d read the disclaimers saying that I needed to make sure that the TV looked okay before accepting the shipment and I’d never ordered a TV over the internet before so I was being very cautious. The delivery guy arrived and put the TV in our garage (they aren’t allowed to come into the house apparently) and the delivery guy then cut open the box for my mother-in-law to inspect for damage since I was at work when it arrived. There wasn’t any visible damage so she accepted it and waited for me to come home from work.
Here’s something new, in order to make the new Samsung QLED’s as slim as possible, they put all of the component connections and the “brains” of the TV into a separate box called the ONE CONNECT box. With everything connected, I try to turn on the TV. NOTHING HAPPENS! I spend the next hour troubleshooting with no success. The TV simply WON’T TURN ON!
Moving on to the next step, I contact Samsung customer support for help. After trying multiple different things, they conclude that the ONE CONNECT box is bad and that I need a new one. Well that just ****. Then they tell me that my TV isn’t under warranty because it’s a 2017 model. That **** even more! I begin the process of contacting Newegg for a RMA. The customer service agent tells me that unfortunately, they cannot replace the TV since it was a 2017 model, hence why it was on sale, and instead I will get a refund. The next morning, I receive an email from Samsung apologizing and telling me that because I purchased the TV before 12/31/18, the TV is still under warranty and they will send me a new ONE CONNECT box. YAY!
I contact Newegg to inform them that the manufacturer is sending a new part and they cancel the RMA. Two weeks later it arrives and I hook up the new ONE CONNECT box, use the remote control, and the TV turns on! Yay! But wait! There’s a crack in the screen up in the top left corner!!! This crack wasn’t visible before because I couldn’t turn the TV on but there it is… crap. I hadn’t even taken the protective plastic film off of the screen. This is really starting to ****.
I call Newegg and am told once again that I cannot get a replacement, only a refund. I file another RMA and wait for the shipping company to call and schedule a pickup. It took a couple of weeks and a few phone calls to get the shipping company to finally come and pick up the TV. The TV finally arrives at their warehouse on February 11, 2019. Then… I get an email saying that my return was rejected because it was physically damaged. I immediately called Newegg’s customer service. I was given the run around and apologies about the situation but that it was still rejected and that there was nothing that they could do. I was finally escalated up to a supervisor named Audrey. She was very nice and helpful and let me know that she would look further into the matter and contact the warehouse to send more pictures of the “damage” and try to resolve my situation. She also told me that she would keep me updated via email.
Two weeks go by without any news. Finally, on February 26, I get an email stating that my return was rejected and they are sending the TV back to me. Fortunately for me, my employer offers a legal plan where I can use an in-network attorney and they cover the attorney fees. I contact Newegg customer service again the next day and this time I’m asking for their legal department address to send a Letter of Demand and to see if they will put a hold on shipping the TV back to me until the situation is completely resolved. The customer service agent tells me that he is escalating this to his supervisor and they will contact me. I end up getting a call from a supervisor named Jamal a day later on February 28. Jamal asks me a few questions which I answer and I let him know that I have a meeting scheduled with an attorney. Now I continue to wait. I’ve spent two months dealing with a defective and broken product that hasn’t worked since it arrived to my home. I just want my money back.

It’s been four days since the conversation with Jamal and with the approval of my attorney, I’m posting this review online to give them an opportunity to rectify this situation before he gets involved. I’ll post updates based upon Newegg’s response.

"

" All I have to say is Jeremy and customer service needs a promotion and a raise because he’s doing awesome . I worked customer service for eight years and you seldom see someone who really loves their job like this guy does . Thanks for taking care of me Jeremy!"

"
I recently wanted to purchase the beacon of knowledge crew box for a game I play called malifaux. I used google shopping to check out who had it for a decent price. When I noticed that newegg was selling it for 18.95 + 6.95 shipping, and i immediately jumped on it. It was a third party seller of Nobleknight games. New egg has a guarantee, so i felt comfortable Purchased, shipped, no problems. Or so I thought, i open the package and notice its just poison gamin and not what i ordered.

No big deal, so i call noble knight and speak to an employee and are told that its a mess up on newegg and the only options are to keep the gamin or give them my PayPal address to send them the difference, but they wouldn't charge me shipping (oh boy!). Well, this wasn't something i felt was right, so i said i find that unsatisfactory and would call newegg.

Call newegg, and tl:dr, they blame noble knights, they gave noble knights 24 hours to send the product or they would pull them off the marketplace. So fast forward to today and i get a return email. No call, so basically, i have to call new egg again and soak up time to get them to refund me shipping originally and pay for me to ship the item back(which they originally didn't plan and i would have been out 14$ to get nothing in this fiasco) out to noble knights.

Now it’s been over two months, I have waited for a refund. I still haven’t received it. I got an email that the canceled to rma this morning and had to spend another hour on the phone trying to figure out what is going on. I was told I will hear back from them later this week to get it resolved. Hopefully I will get my funds back. But I won’t believe it until i see it.

I will do everything I can to never order through Newegg again and use their competitors. I have never had such a unpleasant experience with a company.

total time on phone - 4hrs 21mins. And counting.
total products i paid for-0
Total money I am out for using Newegg -39$"