"called in to have a order fixed they was fast at getting it right i always have had great order service with newegg its the place to go for your pc build "

"Customer service.as great. Justin was wonderful made the return process painless and helped me order what I really needed "

"Victoria.V.Bagchechyan was the customer service Rep. she did an awesome job and took care of my issue. She was friendly and so patient and went the extra mile to make sure that I had a great experience. Because of Victoria.V.Bagchechyan she has made sure that I will still recomment newegg and also kept my business. Great job."

"Exceptional customer service. He helped me resolve my issue far beyond my expectations and really took the time to assure the problem was resolved and that i was satisfied. I'm so impressed. Thank you so much. You made the process so easy! "

"Keith was absolutely amazing with helping me deal with my order. Props to Keith. "

"I have been battling with people at other computer companies on the phone for weeks who were very unhelpful. Edmund was very helpful and has offered to allow me to reach out to him directly if the problem does not resolve in two days.
The problem was not even a New Egg problem, but he reached out to the third party vendor for me to try and resolve the issue."

"Recently bought a graphics card, and the process was pretty easy. I later had a question about my bill and they handled it promptly and kindly."

" By accident I ordered 2 graphics cards...about stroked out... then called newegg and 5 mins later no problem. Unreal."

"I had just bought a rx580 black edition for 259.99 and when I got it and checked my order. The price had dropped $100!! I called them up to see if I could return the graphics card and get the cheaper price. The represenative said there was no need. She checked to see if she could do something about it, and she could. So she was able to give me a 100 dollar gift card on new egg to make up for it. To bad I’m about to spend it all again."

"Black Friday 2017, I ordered 2 computer monitors and paid for expedited shipping only to receive ground shipping. After many calls and time wasted on the phone with this company, they refunded the shipping. Fast forward to Feb 26, 2019, a colleague convinced me that they hadn't had problems with Newegg and give them another shot so I did. I purchased a CPU and paid for 2 day expedited shipping. Tracked the item today to see when it was being delivered, and lo and behold not until 03/04/2019, which would be 6 days after I made the purchase. Opened an online chat with Customer Service at Newegg and they said, "Sorry it's already shipped, nothing we can do about it now. We can offer you $10 off your next order and refund the shipping though!"

I don't know what kind of happy pills they were on because there is no way in Hades that I will ever order from them again. What are the odds that the two times I have made purchases from them, they failed to deliver expedited shipping both times? How many other people have they done this to?

Fair warning, don't listen to the other reviews that state the shipping was fast because that is a lie."

"I stopped using Newegg a long time ago, because the customer service was going down hill, items were always late, and the experience was getting to an overall low. Years later, I give Newegg another chance. Same crap, different day. I ordered a keyboard and it never arrived. I emailed them, and I never heard back. Messaged them on Facebook, but no one is around. I am honestly surprised that Newegg is still around. I want my money back so I can purchase it from amazon instead. "

"Elena S was my customer service representative and took great and impressively fast care of me!"

"Beware when ordering a TV from Newegg! I ordered a 65 inch television from Newegg and when I unboxed the TV, I discovered that it was damaged during shipment. I contacted Newegg the next day and per their request, sent them photos of the damage. After a few days, Newegg authorized a return. However, Newegg stated their policy is NOT to ship a replacement TV until the broken TV is returned to their warehouse. It took TWO WEEKS (and numerous phone calls by me) for the broken TV to be picked up by the local delivery service! By the time Newegg received the broken TV, the TV I wanted was out of stock. Newegg finally issued a credit to my credit card 30 days after I placed the order! Overall, a bad experience."

"Recently ordered a laptop from Newegg, and it included a bunch of free promotional items. A backpack, and a free fortnite bundle.
This was Deception #1. The fortnite bundle was not free, they charged me $49.50 to my credit card for the game. This is ridiculous because Fortnite is absolutely FREE game anyone can download.

Deception #2: Shipping on the laptop was supposed to be 3 days, but they shipped it via Fedex ground which took 5 days instead of three. If I put a similar sized package into the Fedex ground system it indicates 5 days. 3 days was a lie. I was badly in need of a new laptop, and would have gladly paid for shipping, but they lied.

I got the laptop OK, but customer service was terrible. In total, I spoke to 3 customer service reps. They wouldn't refund my money, and further calls to follow up resulted in customer service re[s that argued, didn't listen, and even a supervisor (Vicky) that refused to help get my money refunded.

The free gifts are a scam they use to increase profits. I will never order from Newegg again. You are better off going to Amazon."

"Customer service was great. I have been purchasing from Newegg for many years, I have never had an issue that wasn't resolved quickly and efficiently. I am a premier member and it is worth every penny. Just a note for all of you who are upset about the wait time when calling customer service: Press the option for a call back, take a deep breath and go have a cup of coffee. They will call you back and when they do be polite they will do their best to help you. "