"I purchased a NVR security system, and one of the Cat5 cables was defective. Renee in customer service made it right, made a new cable available, and made sure I was taken care of. Thanks Newegg, and thank you Renee, for the great customer followup."

"I ordered a $300 or so product from the site one evening and had some life circumstances force me to cancel the order the next day. Newegg had already generated a shipping label so they had to handle it like an RMA instead of a normal cancellation.

Despite this order being a total loss and a complicated mess besides, Vida L. (my rep) and Newegg did a great job helping me utilize their automated system where possible and performing manual intervention where it wasn't. This is consistent with every other experience I've had with the company and I will definitely continue to do business with them. "

"I’ve been buying from Newegg for over 5 years now. I’ve bought many, upon many computer parts. Cases, power supplies, RAM, CPU’s, GPU’s, etc., I’ve bought it all.
I finally ran into a problem outside of Newegg where my package hadn’t been delivered, prior to me ordering it over two weeks ago. So I called Fedex and USPS, and they both told me that they couldn’t find the package because it was in transit. So I contacted Newegg and they gave me the solution right off the bat. No edge-cutting, nothing. They told me they’d file a claim and that they would give me a full refund if USPS/Fedex can’t find my package.
Newegg is always reliable! Thanks for the 5 years of awesome service guys. "

"Ordered and item on Jan 1st and it stated ETA shipping will be Jan 4th due to inventory but it did not ship till Jan 7th, 2 friends of mines ordered laptops 1 on the 4th he got his on Jan 7th, the other ordered on Jan 5th and his ordered will be delivered on Jan 8th. Warehouse dropped the ball on my order.
Jessica & Leandra Great service, they went above and beyond and treated me with respect, KUDO'S to them Jessica should be giving a raise and a paid vacation.

Ariel BAD customer service and should be Fired, disrespected me many times and had a GOD like mentality avoided the issues and never offered any option to rectify the mishap of the item not shipped."

"I started a product return but I goofed on a detail. I ended up making a new purchase while on the phone with my help rep, Dee.D.Benavidez. She made sure my new order processed correctly and also helped me with the original return. I got more help than I asked for and she certainly went out of her way to make sure I was in good shape. It made a nice impression on me, to say the least! "

"I've been a Newegg customer since 2004 and for good reason. They have competitive prices, amazing selection, and bar-none one of the best customer service departments to work with.

I will continue to bring them my business and I hope others do too!"

"I had an somewhat complex and time consuming issue with my account. Customer service agent Darrel was very patient and helpful. It took a while to get it figured out but we did and I’m super happy about that! Great customer service! Thank you so much Darrel!"

"Helped solved problem fast easy outstanding communication "

"Called Newegg to see if I could pickup a package that was already late to be delivered and just sitting at the shipping company. Newegg said they contacted the shipper to allow for this. What they failed to say is they submitted a request that will take over 72 hours to then contact the shipper. TV I ordered a week and a half ago is still not here and I missed Sundays kickoff. "

"Had the pleasure of talking to Jess She was so understanding and had such a soothing voice !!! Loved that she was able to get straight to solving my issue!!! "

"Spoke with Heather, at 5:30pm/January 6 2019. Heather was extremely professional and genuinely friendly! She helped me untangle and straiten out a mistake I made re a Xmas gift for my sons . It sounds like a cliche, but Heather went beyond the call of duty to help . Newegg is extraordinarily lucky to have Heather. The kindness of strangers, is rare and the purist form of kindness.
Thank You Heather and thank you Newegg. Richard Rolls "

"It would have been 5 stars if not for the wait time on the phone call... But once I got to talk to the customer rep, she walked me step by step on my issue. She was very patient and I certainly appreciate that!"

"The rep. Kieth stayed with me on the phone to make sure that my issue was completely resolved. I haven't had this level of customer service from a company ( including Newegg ) in a long while!! I didn't feel rushed ( his attitude was great ) and I felt like a valued customer! I wish that Newegg and other companies had other Customer Representatives more like Kieth!! What a refreshing way to start off the New Year!! Thank you, Kieth!! I'm crossing my fingers for the next rep."

"Being a new customer with few orders to date i'm very happy with Neweggs pricing, fast shipping and the quality of the refurbished items I purchased (look like new). Had one shipping problem, not their fault, and Customer Service went that extra mile for me to have it resolved. Thanks. Will always consider Newegg a "First Choice" when shopping for products they can provide."

"I was surprised Newegg had a phone # you can call! A lot of sites don't! I called about an item I wanted to purchase. The lady I spoke with was great! She was so helpful and nice! So I ordered 2 of this product, no tax free shipping and I should receive it in 3 to 5 business days! I had purchased this same item from Samsung only to get a run around, saying now it won't be shipped till April 12th! Of course I called them and canceled the order! And I even got the same exact item for less money from Newegg! So we will see how long it takes for me to get my items, then I will write a follow up review! So far I like Newegg!"