"Even though there is a very long wait when calling customer service at Newegg, their service is excellent. My most recent experience was with Jovanni. She took all the time needed to make sure that it was taken care of. She listened and and found a way to resolve my problem. I needed help with a warranty agreement on my desktop replacement. I was unaware that the warranty, already purchased on the original desktop, needed to be returned to have it credited to my account and a new one purchased for the replacement. Jovanni helped me through the process with the warranty company. Thank you Jovanni and Newegg for having great personnel taking your calls."

"Easy to work with. Thank you. "

"Had a problem with shipping and the CS agent I talked to got ahold of the seller and got it straightened out. Great CS rep."

"I have been with newegg since 2000 and at one time great service, now not so much. slow, unresponsive, overpriced, additional garbage attached to your order (no doubt kickbacks from other vendors), etc. even their rating here has dipped. i guess when you get big enough, more and more of us as customers matter less and less."

"I was very concerned about an expensive product at a great price and needed information regarding a beefed-up computer that is on your site. All the other retailers online do not have it in stock and IBUYPOWER say that they are out of that processor . I needed some information in order for me to pull the trigger, place it in my shopping cart and make the sale. Bless you Jess for helping me through and providing the data I needed in order to make a confident purchase. Mind you this is on the heels of Cyber Monday and she took my call past closing time. I felt like I was talking with someone at my local retailer who cared. Thank you for providing me with such a helpful and kind interaction with Newegg Jess. You represented the Newegg Giant well and gave it a pleasant face. Thank you Jess for being the difference! Sincerely a satisfied customer. R Erickson"

"so the wait time was horrible about 1hr to get connected to an actual person but when i finally got connected it was the most helpful experience wish all newegg customer representatives were like the man who helped me and my friends would give 5 stars but that wait time was pretty awful 15-22 min my **** "

"After waiting a while to speak to a representative I was so happy that I got Justin J. Park to assist me. His customer service made it well worth the wait. He was friendly, professional, thorough and knew exactly what he was doing from the start. I was very stressed from the issues I was having and he instantly was able to narrow down what the issue was. He made it his mission to solve the issue and did a phenomenal job at it. I wish every customer service rep experience I have ever had could have been as assuring and wonderful as he was. Thank you so much! I am so relieved and cannot wait to play on my new laptop!"

"I ordered some products on Cyber Monday. The check out said two business days delivery with shop runner. Verified the ShopRunner account and all good. Paid my order. Got email where announces the shipping method is Shipping Super Eggsaver (4-7 bus. days) and the estimated to Ship Out On 11/27/2018 by the end of Day.
11/28 by the end of the day no shipping. Tried to use the chat and I was number 1040 in the queue.
Called the support. The automatic system advertised a 15 min wait.
After 55 min I got someone on the call. When I asked about the shipping issue, they said that they are busy and is nothing they can do.
I said that they advertised that they could deliver it in 2 days.
The technician hangs up on me.
I will never do business with this company."

"Newegg customer service was great once I got through. Call wait time estimator was only 35 minutes off. Once I got through to Drew he was great. Very patient, and thoughtful. The email I received to claim my copy of BF5 had links to take to you instructions to redeem. The only problem was the links never took to you a page that would load. The instructions that were printed in the email said you needed to log in. But to where? Newegg, Nvidia, EA? After about 5 more minutes and a exchange of emails so Drew could see the issue first hand. Drew was able to get me the correct link and I should be in business."

"The guy I spoke with (maybe named Rob Raygoza?) was super helpful with my issue. I made a mistake on the shipping address, and the guy went above and beyond to help get the items I purchased to me. Just want to express my appreciation for him."

"After my first 3 calls, I am sincerely impressed with NewEgg's Premium Care membership team. They have assisted me to satisfaction with every order issue I have ever had. I received the wrong item on a black sale shipment that was out of stock and they replaced with a more expensive item to ensure it was of the same quality! Amazing Service!"

"I have been a Newegg customer for awhile now and really never had to contact their customer service for anything. I had a question about an invoice for a rebate and had to call today and talked with Alexander S. Within moments he resolved my question and had a copy of my invoice for the rebate sent to my email. He was very pleasant and Courteous and happy to help me. I have never had a bad experience with Newegg and this is why I would HIGHLY recommend them to my friends. Their service and my purchases are spot on and of high quality. Their Shipping is extremely quick too. Will always continue to buy from them."

"This is the worst customer service I have ever received. An order was placed in October. Still we have not received the item, nor can we reach the customer service department for help."

"We had issues with our order on cyper Monday, I called customer service the next day, and left my number for call back. I was called back today (next morning) and the representative was very friendly and super helpful"

"On Black Friday, I thought I had completed the purchase of an external hard drive. For some reason, I didn't receive the order number by email. Upon contacting NewEgg, they honored the coupon code afterwards. Thanks for your help. "