"First time computer purchase, and I made the mistake of preordering a case that would leave all of my components sitting around in boxes for a month while I waited for it to arrive. Drew M. Garcia was the representative I contacted, and in addition to a very patient and cheerful attitude, he was able to help me cancel my preorder, and purchase a different case for my build. If Drew is representative of others in his department, then honestly I'm very impressed overall. 11/10 Would purchase through Newegg again in the future."

"I bought both a motherboard and CPU for my friend to upgrade his build for Cyber Monday. Funny enough, he too thought the same thing and bought stuff for himself. Less than 6 hours from purchasing, I was unable to cancel or change my order in any way. I thought to myself "I can just return it when it gets shipped and get a refund," but no, the mobo ONLY BECAUSE IT WAS THE HOLIDAY SEASON could be refunded, the 200 dollar CPU could only be returned for replacement. So began my descent into the horrible customer service this company has. I tried for over 12 hours to get ahold of someone from the support team to simply cancel my order. The live chat queue was over 300 and sometimes 500 but after waiting until there was only 10 and even when I was 1, I'd be stuck there for literal hours. The texting service is closed so that was a no-go. Next, I tried calling them, which was also super frustrating. After calling 5 times and being told the network was busy, I finally got ahold of it and was told that I would be waiting for an estimated 1h 30m. I waited about that, but nothing still. Waited a bit longer, still nothing. I decided to give them my number for callback. About 2 hours or so passed before I got a call. Luckily the package hadn't shipped yet today and I could get it canceled. Once I got ahold of someone that process went very smooth though I feel I should credit the customer service representative and not the company since I was obviously very frustrated at this point. After 8 calls, 5 attempts at live chat waiting hours for me to be serviced, and 2 attempts at texting them as well as 2 DMs on Twitter to them, I got an order I ordered only 12 hours ago canceled.

Sadly, unless the deal is amazing and I know for a fact I want the item for years to come, I don't plan on using newegg again. I'm just happy I wasn't over 200 dollars in the hole."

"I have purchased items from Newegg for around 15 years. Today, I appreciated the courtesy and accommodation that Carlos displayed in addressing an issue I had with a motherboard order."

"Hello Everyone,

My Name is JP . I would like to happily voice my opinions about Newegg as a Company and it's Excellent employees. As a new customer of Newegg, I faced a small isue with shipping.

A Newegg Employee named " FRANKI " assisted me promptly with superb Customer-Service-Skills. She was totally professional about it and resolved my issue quickly & efficiently. I sure hope Newegg is sincerely proud of it's employees such as this " FRANKI ".

Hope Newegg recognizes excellent staff-members like " FRANKI ". I am proud to say that ..because of FRANKI's excellent service skills, Newegg has A Permanent Customer, in me.

I strongly recommend Newegg to everyone. They are the BEST.

Sincerely,

JP
112718"

"They provide great customer service and are always willing to help you with any order inquiries you may be having. I will always shop at Newegg because of that!"

"The business support rep that helped me was great. Only great things to say about his service. Thank you."

"I worked with Angelina G. today and yesterday. Great, friendly, informative, courteous and oh so helpful. I have been a customer with Newegg for over 15 years. In that time I have spent almost 30,000.00 with them. Will continue to be a customer for a long time to come. Love Newegg. Keep up the good work. Very few problems and when there are they handle them quickly and usually go above and beyond. I recommend to buy from Newegg directly if you can. Rather than one of Newegg's market place sellers, if you can. for Newegg has more control over the things they sell directly. Sometimes you can find better prices with there market place sellers. But I consider customer service, return policy, and other policies of the seller. Last but not least, I highly recommend their premier membership. too much to go into details. suffice to say the membership is great. Give them a call and check it out. You won't go wrong. Thank you Newegg. I look forward to the future with you."

"I had ordered a computer then shame on me did some homework only to discover it wasn't going to do what I needed. I called up and unfortunately it had already shipped but I will be able to return it for a full refund. Always great customer service!!!!!"

"Newegg always takes care of me whether it's trouble with an order or a defective item that needs to be returned. Their Premier membership is worth it's weight in gold if you shop for tech often. I haven't found an online retailer that can match Newegg. BTW props to "Marcu" for going above and beyond in a busy time of year to provide excellent customer satisfaction. Well done sir."

"Hey RUDY - try reading before you post another form letter?
-------------------------------------------------------------------

Attention Newegg. After 20 YEARS, I am done with you.

You will be able to look-up my recent post to customer service and my chat session - regarding Order: 423330914.

Apparently, the high standards are entirely a thing of the past.

Don't bother asking me to "reach out to customer service". I already did that. If you want to get me back, it is your turn to bend over backwards.

UPDATE: NOV 26.

Dear Rudy,

You are "looking forward to hearing from me"? Really? How charming.

You have everything that you need. The order #, associated notes, and online chat. Do your job, and review it with your manager.

At a MINIMUM, the ONLY way I am coming back to Newegg is for you to cancel the seller's account or make them fulfill the order.

I don't expect that you actually care, and all you guys do is paste that script over and over to every bad review.

Hey - don't worry - eBay and Amazon have got us covered!

Newegg
Reply from Newegg
Published 5 hours ago
Hello Jeff.

I'm so sorry to hear about your experience with the Marketplace seller. I understand that you have already reached out to customer service for assistance with unsatisfactory results. Perhaps I can be of more assistance. Please send me an email at ****@**** and I will be more than happy to look into your situation and explore other options. I hope to hear from you soon.

Thank you,
Rudy[Newegg Support]"

"Have had really awesome customer service from Newegg the past couple weeks going into this Black Friday and Cyber Monday weekend. I had purchased computer components from them in November, and when the price fell for the holiday weekend, they quickly gave refunds for the price differences without any hassle. Also, hassle free return on one item that was defective along with fast shipping. Great to know I can count on them for resolving any issues that arise. Thanks for all your help!"

"So, after having several not great attempts at getting an RMA issue resolved, I finally had the pleasure of speaking with Antoinette.

She listened, resolved my issues quickly, and saved a customer. I hope newegg realizes what they have in an employee!!"

"Newegg does not disappoint. Their product and prices are great but their customer service is on point and quick to respond! Mad shoutout to Crystal for the help. Keep up the good work newegg!"

"Though the waiting time for the live chat was hideous, and the software often crashed after 30 min of waiting, the process was extremely quick.

I spoke with the person with ID : APPLE, and he/she was very eager to help me with my problem, and the whole session was finished in 30 seconds.
"

"I love Newegg so much. I have been buying from them for almost a decade now. I have always been taken care of when I've had a problem with any products. They even helped me out and let me return a gift that was no longer needed even though it was under a no refund policy. Thanks Newegg!"