" I have been buying from their site for a couple years and always get quality products at great prices. I unfortunately had a product that was not compatible with my computer and I’m so thankful Ken went above and beyond and make sure I was able to return it "

"I had a problem with a double charge on my account from a declined payment (my bank was being dumb since i've ordered from here before). There was a game bundled with my item that I bought so it charged me full price for the first time it got declined. Natasha helped me out with very informative and concise responses that you dont really get anywhere else! Tha is for the awesome service!"

"Ram chip needed to be returned and replaced. Totally a great experience to get my new chips to me quickly. THANK YOU!!!! Not to mention Newegg prices are great. Even compared to Amazon!!!!"

"I have been buying from newegg for years and have always been happy. Today I was helped with a return issue by Alvin L. He managed my concern within the first minute of my chat session and stayed on the line while I confirmed everything. I am still a satisfied customer.

Previous 5star from 2016
I always shop newegg.com for computer equipment and buy there 99% of the time too. I recently built a new computer and when I got my new monitor I found 2 dead pixels. The manufacturer's website indicated it would not be covered, but I called newegg anyway and they sent me RMA info (after sharing my bummed feelings on the defective new monitor) with no hassles. I used ShipRunner shipping so maybe that's why there was no return shipping, I'm not 100% sure on that.

I did have a small hassle on getting the new monitor - it was right at the end of the year and my monitor didn't show up when I expected it, instead I received an email that my refund was being processed. I called and they didn't have any in stock so they were refunding rather than exchanging. I asked for options because I wanted that monitor at my price and they said if I ordered a new one (it was on backorder on the site) they would refund me the difference after I had the invoice. I did (luckily I got the order processed in time because 2 hours later I couldn't order another on the site) and now have the new monitor as well as the refund. I couldn't use ShopRunner for this replacement order so I took their EggSaver shipping option. I talked to another rep who said they'd refund the shipping as well, but I haven't asked for that yet. It was only $2.99 so even without it, I'm still overall very happy."

"Okay so for whatever reason NEWEGG decided to break my order up into 5 SEPARATE charges. So obviously my bank froze my card and most of the transactions didn't go through. However, my bank still put a hold on 1600 dollars that were supposed to be used for my computer build. After WAITING FOR 2 and 1/2 FREAKEN hours to get in contact with NEWEGG and finally I got a call back from this wonderful person. He is the sole reason that I am giving 5 stars. He helped me solve all of my issues and contacted my bank so they would release the funds. He is a blessing and I hope great thing happen for him.

As far as my experience with the website and trying to give them money it was a train wreck and I hope that the company can get there head out of there rear end and fixes it. For that experience, I would give negative stars if I could.

To reiterate RJ.A.Rosales IS A BOSS and he was the only good thing that came out of this experience. I am considering not finishing my purchase with NEWEGG due to the failure on their part to streamline the user experience. I do hope that you continue doing what you ARE NOT doing. Maybe you can get some inspiration from another online service like AMAZON. I wonder if they have what I am looking for? "

"I only have a issue with payment, but then Customer Rep (Rick) not only try to help my payment. He even also gave me some good advice on the stuff I've purchase in order to build my first PC. I wasn't even expecting a Rep knowing anything more then parts, but Rick gave me advice for future for addition on PC. Not only he know what I was talking about, he was also friendly and was patient with what questions I have. "

"Though the wait was quite long, it was a huge help"

"I had found a dead pixel in my monitor and needed it advance-replaced since it was my only one. It took a bit to get ahold of them (Black Friday, go figure), but all they asked for was a picture of the dead pixel to have it advance-replaced. Wonderful customer service! Thanks Newegg!"

"I have been ordering my computer parts from newegg all my life and have yet to get a broken part or have issues returning things. The one time I ordered the wrong part they helped me return it with kind customer service."

"Easy RMA process through Newegg website;however, I was charged what I felt a bit too much for return shipping and restocking fee. Newegg followed up with me about it and promptly refunded the full amount for the return. This was all done quickly and without any hassle. Excellent customer service by Darrel H. This is how you keep my business!"

"I messed up with a return. Customer service was very understanding and was able to correct my mistake. I'll be a Newegg customer for life. Thanks "

"I hastily placed an order for my daughter, but then she changed her mind and I need to cancel it. The rep was patient and took extra effort to void my order while it was in packaging.

Thanks a lot. "

"Vida L was so helpful! I accidentally purchased an item without reading the description fully and she promptly helped me cancel the order, sent me a cancellation confirmation email, and explained the refund process. Great customer service!"

"I have always had a great experience with Newegg, and my most recent was yet another example of their great customer service. I bought a new video card, and same-day, the card was reduced by $15. I reached out to see if they would honor the discount (even though I’d already purchased), and they said, “No problem!” I really appreciated it, and just adds to my love of this company. :)"

"I am doing Black Friday 2018 for a computer build that a friend is doing for me. Most of the parts have come from this site. They seem to offer the most deals. I think other sites had a few price points that were the same, but I already had things in the cart...and free shipping was on every item. Thank you. Spoke with customer service about a few questions I had and it was a good experience. Thank you."