"Rep was friendly and knowledgeable pleasure to talk with"

"Always NewEgg make me fill good and give me a very professional and good attention. Thank you Newegg for this amazing service. Jorge "

"I lost a black friday deal and I talked to Eva, a customer service representative with Newegg apple chat, she helped me a lot and actually got me a very good deal that was just a little more dollars more than the deal. I would like to thank her a lot and appreciate all the work she has done for me. I would for sure choose newegg again for all of my electronic needs because of this great customer services. Thank you Eva"

"Dee and the rest of the customer service team has been amazing, i haven't built a computer since 2008, i had several issues with my hardware which i had to RMA. I work grave shift so usually its hard to get a hold of customer service, but since they open at 5:30AM I am able to call them before i go to bed. Everyone on their team has been amazing"

"I purchased Widows 10 PRO 64bit OEM . Went to use Product code and they have a new very stupid way to minimize theft. Small box to fit al sets of code and you have to scratch off top layer to get code. First set of code was unreadable. Called Microsoft they told me too bad but I turned to newegg who I purchased from. I spent over $3000 dollars getting parts to build system and unable to activate and make personal changes. After numerous emails I finally got someone to care enough to see it through to solve. Angelina Gongora a supervisor in premier service would not stop until I was activated and up and running. Like the OLD DAYS she carried about my personal situation and did all the little things no one bothers do to anymore. I buy majority of merchandise from Newegg but this almost made me lose faith until Angelina took it over. What a great feeling to feel I was important to Her to spend the time to get me solved and she did it with a kind caring attitude the whole way through. Thank you for restoring my faith in Newegg and that my commitment to them is well worth the investment ! Newegg is fast and most of the time the best priced but now even more important they care about me as a customer thanks to Angelina Gongora. Thanks again"

"Today I was ordering a rather expensive Computer Monitor, David.D.Ho from newegg was able to help me by listening to any questions I had and addressed them as well as any concerns that came up along the way!


What I love about Newegg is their phone support staff as well as great quality service and I hope this NEVER changes. I have been using Newegg since maybe 2004 and within those 14 years I have never had but positive experiences with Newegg, if I had any I can't remember them. And that's very telling of what to expect from a company, because usually if you do have a greatly negative experience with a specific company, it will haunt you for just about forever.


Newegg for me has never had a negative experience that I can think up off the top of my head. Instead what I do think about what I think, "Newegg" is personable phone support service such as what David.D.Ho provided me with as well as an in depth understanding of what I was talking about when it came to my concerns. Which is especially important because this means that David.D.Ho was able to fully understand what I was talking about when it came to specific concerns about particular products. This is a great difference you will see at Newegg compared to other online retailers such as BestBuy, Amazon, etc.


Because while Amazon phone support is kind and patient, you get the sense they are reading a script based off certain words you say instead of Newegg they are more concerned with what your personal problem is because they already understand what you're going through.


Thank you David.D.Ho! I couldn't ask for a better experience when it comes to dealing with support!"

"This is my first gaming computer. My husband helped me purchase it and it is so fast and awesome looking! Cannot wait to try PUBG on it and for recording purposes etc.... Thanks for getting her super early as well!!!!!!!!!!!!!!!!!!!!! iBUYPOWER computer are pretty awesome!"

"Rick.M.Maxwell provided one of the best customer service experiences i've ever had."

"I contacted Neweggs customer service for what I believed to be a double charge on my card. After a lot of patience and some back and forth we realized it was only a simple misinterpretation of the invoice. I might not have been the best or easiest customer to deal with but Glory Y. handled the situation with the utmost respect and expedience. I left with a much better understanding of what was going on and with the peace of mind that my money is safe."

"Miguel was awesome. He was quick and to the point. "

"I've been a customer for seven or eight years now and have never had any issues. Today I placed an order but ended up canceling because I found out the items weren't needed and the customer service rep handled it quickly and professionally. "

"I ordered $2200 worth of parts and one of those was an AIO radiator. Shipping box was in perfect shape but everything inside was wet from a leaking radiator. The box was so soaked it literally was a mush pulp and that did not happen in the 3 days it took to get to me. It was packed in the box wet and 5 days later I am still waiting to hear back on my "claim". I sent at least 7-8 pictures clearly showing what happened and now they are not even answering emails. Tried to chat online and was 118 back in line and their system "crashed" when I got to 10th spot. They used to be good until they started selling from pretty much any Chinese seller and their quality is long gone. "

"Alexander was an amazing rep. He was really understanding and nice. Helped me get my issue resolved. He was that knight and shining armor you always wanted when you were a little boy to come and fight the dragon and rescue you from your tower. Today, as a modern day rapunzel in distress,I let my hair down for Alexander the Great and he climbed my hair and saved me from the dragon. Alex should be awarded with a knighting ceramony along with food and drink, and alas, a festival in his name. But seriously fantastic rep. Great job. "

"Every pc ive built has been through newegg, they almost always have competitive prices, and when they don't its because they undercut everyone and have to restock after selling out. Great place for anyone looking to build a pc. Shout out to r/buildapc and r/buildapcsales"

"Dude was helpful and understanding. Would recommend."