"I accidentally bought two of the same Cyber Power UPS'.
I wanted to use the gift certificate my son gave me toward the purchase price.
Somehow I ordered TWO UPS', one using the gift certificate and the second at full price.
I tried cancelling the full price purchase, but that fast it was being packaged for delivery and I didn't have the option to cancel it.
So I searched for another way to cancel the purchase and decided to try the Chat option, and discovered I was number 192 in the cue but was given the option of saving my place in the cue and have them call me and I chose that option.
Now this is what I call Outstanding, I expected to be on-guard waiting hours for the phone call. In less than an hour and a half TWO representatives, Trinity then Dee called to resolve my issue! WOW!
My issue was professionally resolved by the Customer Service TEAM.
It seems the TEAM called to resolve my issue! Emailing me with the confirmations and putting my concerns to rest. Free of lengthy waiting/concerns,I was able to address other
personal work worry free.
Much to my surprise and delight the UPS was delivered early the following day and I'm using it right now!
KUDOS Trinity, Dee and the Service Team.
Thank You, Dom ."

"Newegg recently went above and beyond with my last computer order. Their customer service is superb. I resolved what I thought was an issue (it was not) only with their help. I have bought three computers from them and will continue to trust and value their service. "

"My most recent experience with Newegg's customer service has made me a life long supporter. Not only is it easy to speak with a human, but when there was a mistake with my order, they remedied it quickly and really impressed me with their demeanor. I am especially thankful for Audrey Yannone, the customer service rep that helped me through the process. Her politeness was appreciated and the speed at which she processed my order was swift. Thank you Audrey!"

"Called to check on an order that had been split up. Christopher F. told me the toner carts were coming from different warehouses (CA & TX). That explains why 1 package arrived 28hrs after I ordered it (using Eggsaver shipping no less) and the other one would be here in 2 days. Thanx again Newegg!"

"As being a premier customer the return process was fairly easy and customer service was one of the best was eager to help me with my situation I highly recommend anyone it pays to be a premier customer."

"I’m very happy with Veronica the excellent help she gave me "

"I've been a Newegg customer for years and recently had an issue with placing an order. I attempted to purchase a laptop but had internet issues. The next morning when I went back to purchase the item the price had gone up significantly. I contacted customer service and spoke with Jamie who was the most helpful customer service rep. that I've encountered in years. She was professional and friendly and made me think that this is what all customer service experiences should be like. Jamie was able to get the price adjusted and I purchased the laptop. This type of customer service will keep me and other customers coming back to Newegg."

"To be honest, my experience with Newegg's customer service has been hit or miss, but I received amazing customer service by Bryan Wood this evening and if ALL of Newegg's customer service reps treated customers the way Bryan treated me (with kindness, helpfulness, and patience), they'd be golden. Unfortunately, I had a bad experience with a product and third party seller. Bryan helped me out and is still actively on top of the issue to make sure it gets resolved. That said, overall, I do think that Newegg is a solid business. I think that the return process could be slightly easier (even if something is directly from Newegg) and that the wait time when calling customer service could be shorter, but I wouldn't deter anyone from giving Newegg a try if they were shopping for electronics. Thanks, again, Bryan!"

"Wonderful person helping me, took care of all my needs and then got an email to talk and make sure everything got taken care of after. Also she wanted to make sure my delivery was taken care of even after the phone conversation. Would definitely recommend new egg to other people being a first time shopper"

"Inci was so patient and easy to work with! "

"I just placed my first order with Newegg and it couldn't have gone better. My customer service rep, Franki R. could not have been more kind, patient and accommodating. She answered every question, gave me the time I needed ensure my purchase was exactly what I was wanting/expecting, and made me feel valued & appreciated. I would definitely recommend Newegg to my friends & family, and I will definitely be a returning customer, because not only do they offer great products, but they value their customers....and bottom line....that's what it all boils down to. Newegg....keep up the good work....and keep valuing your customer service staff.....they are who make you shine!!! :) "

"I ran into problems with completing a transaction and customer service called back within 1 minute and helped me complete my order."

"I had a problem when trying to purchase a desktop, it withdrew my credit from the newegg card but gave me a verification error 30 minutes later and it voided my order. I could have waited 3-5 days to get the credit back and try the purchase again, but the promo on the computer ended tonight. I talked on the phone with synchrony (the bank that the newegg card is associated with) for hours and eventually one of the managers told me to call newegg and get a conference call going to fix this issue. Took about 20 minutes and they squared everything away. Liandra E Reyna was the most helpful customer support aggent I've ever had. Quick, polite, related to me, and was even a little funny in a good way. Next time I will definitely call newegg before I deal with synchrony. Again thank you Liandra so much for your help!"

"Disappointed after years."

"I have made multiple purchases from Newegg over a period of about a decade, so they were at the top of my list as I went about shopping for the components for my latest workstation build. The reason for taking the time to document my most recent purchases is that for every step in the process, I received outstanding results from the seller's side of the counter.

A. Their on-line catalog is very well stocked and uses the electronic capabilities for search and comparison to permit the widest range of choices of reputable brands.
B. Placing an order, and covering all the details concerning shipment is handled by an easy-to-follow, uncluttered set of screens.
C. For folks, like me, who would like quick delivery, but not at a high cost, their no-charge options are almost always available even for purchases of a low dollar value.
D. Their arrangements with FedEx have long provided good tracking, but now in a time when no parcels are safe on doorsteps in almost any community in our land, the option to have the items left at a convenient FedEx facility, is very, very welcome.
E. Now, as it turned, out, for my first time ever, I did receive an electronic item which was DOA, so, for my first time ever, I became acquainted with the entire RMA processing cycle, and I have to say, that was almost as simple and satisfactory as taking a purchase back to the nice folks at HomeDepot. The fact that I did not have to pay for the return shipment really surprised me.
F. The crediting back to my account was handled quite promptly.

This is the way to shop, and the place to do it.

[Yes, in addition to on-line forms processing, I did want/need to talk to someone, and yes, the wait times were long, but at least they do monitor those queues and provide honest, meaningful updates as to status in addition to simply agreeing to call me back when my time comes up. So, with a reasonable amount of on-hold time, I can say that the persons handling those calls were always courteous, alert and willing to abide by the fundamental ethic of the retailing trade that "the customer comes first."]"