"I have just started ordering from Newegg and had a part come to me dead, Newegg is currently walking me through the replacement process for the item and so far I have had plenty of help. I plan on being a long time customer and look forward to it if this is going to be the level of service I'll be getting.
"

"
that guy called him he was helping me a lot "

"After three days and many hours on the phone I managed to finally get hold of someone who cared enough about their customers to go the extra mile and resolve all matters and do the job they were hired to do. The last guy I rung spent 1 hour 30 mins resolving my problems with much success where as the previous 3 people didn't care at all and brushed it off to another company's problem. "

"Cassandra was such a great help in this process! I can’t thank her enough for her dedication in helping me through the entire process "

"Very friendly custoemr services, help me very nice..."

"I had to call back a few times because I made my situation more complicated than it needed to be. The hold times were long but it was worth the wait as everyone was knowledgeable and helpful. Especially Jess Avalos, who was able to correct my mistakes there on the spot. Even reached out to a bank I was having trouble with.

Thanks!"

"I called customer service to find out what happened to an item I ordered but had not received. I had the pleasure of being assisted by rep Johnathan Dominguez. He was absolutely fantastic! He resolved the issue and I was able to get a better deal on the same item I ordered. Two thumbs up to Johnathan!!!"

"Alot has changed @ Newegg! There is competitive prices & excellent customer service along with a faster refund process too! Every single Newegg customer service rep has been polite & helpful. I shop newegg.com & walmart.com for 95% of my purchases although I am a Prime member. Thanks Newegg for great customer service, competitive pricing & excellent packaging !! "

"I had a defective computer that was outside the warranty from newegg.com, but I had not even had the compute for a year so I was quite frustrated that it broke down after just a few months of having it. I called Apple and they would not replace the computer. I did have to spend a lot of time on the phone with Newegg.com, and occasionally I had a very long wait time with them--however, the end result was that they took my computer back and will refund me or send me a brand new one. I appreciate that they went out of their way to help me in this regard. Thank you for the people at newegg.com that helped me! Also, just FYI some customer service agents are much more helpful than others. If you don't get a good person on the phone just call back another time. Or ask for a supervisor. Someone will eventually help you!"

"I ordered 3 monitors at a great price and 2 days later my order was canceled due to a fraud alert based on a new shipping address. Kind of a pain, but ultimately it was a large order and I appreciate the extra precaution. After 2 quick calls I got everything sorted out at the original cost, even though the price of the monitors had risen dramatically in a few days. I was skeptical going into the call, yet I left a happy customer. Thanks guys. "

"thanks to newegg rep Alexander for expedite the exchange on my dead pixel monitor. He tried and help me solve my problem. Great customer service."

"Newegg customer service is awesome. They always work to ensure you're happy with your purchases and make RMAs on all defective items as easy as possible. 10/10 would recommend newegg to every. They are way better than amazon in every way.

And a special thanks to customer service rep Frank Mayer, the rep who helped me with a ton of issues! You're the best."

"Purchased a Dell battery for my laptop from Newegg. 11 months later it quit working and had a bulge and cracks on it. Since there was a good chance it was "ready to explode" I contacted Dell since the battery had a year warranty.

Talk about getting the run around. After numerous transfers within Dell, I finally gave up.

Called CS at Newegg (Jamie F.) She knew firsthand about runarounds at Dell and went above and beyond in helping me fill out a form that would get me past all the rest of the red tape. Spent all the time I needed to fill out the form and even coached me on how to take pictures properly of the battery and send it to her.

Wonderful experience with Jamie F."

"I just want to give a shout-out to two great customer service representatives: Matthew Thompson and Elise Verduzco.

When I needed to cancel my order with a 3rd party company, Matthew was very kind and helpful. He thoroughly ensured my order was canceled by calling, leaving a message, *and* emailing the external company regarding the cancellation. Additionally, he gave me good advice on what to do in the case that the cancellation did not go through. I appreciate his time and effort.

When the call with Matthew ended, I expected to receive an over-the-phone survey, but my phone disconnected before I was able to. I wanted to ensure Matthew received the praise he deserved, so I called Customer Service again to see if I could get another survey. That's where Elise came in. She was very kind, personable, and helpful as she pointed me to this review website. Unfortunately, I wasn't able to provide a survey response for her either (my phone wouldn't have it), so I'm providing a review for Elise here as well.

Thanks for the great customer service representatives, Newegg!"

"Ordered and received a GT Omega Racing Gaming chair for my son's birthday. Chair arrived without the screws to build the chair. I called Newegg and was told by their Customer Service that they could not help me unless I wanted to return the chair (huge box) and that I should contact the manufacturer myself even though this is a new chair! (Manufacturer is in the UK) I said "No wonder everybody else I know orders everything through Amazon". The Representative told me, my issue was not "on them" since they are simply a Reseller. I disagree, you should be able to help a customer directly and accept responsibility for your partnerships. We have ordered gaming and computer items from Newegg for years in the past but never again. Nice way to lose not just my business but the business of my two sons who will be paying consumers for many years to come. "