"Spoke with Reef about a few items I had to return. Very professional, smart with a knowledge that is often lacking from other companies I have dealt with in the past. He was very helpful and his presence on the call was by far, one of the best people to handle what I needed done today. Out of a 1-10 rating, I'd rate Reef +15......He's a keeper !!!!!

Bill Ambrozy"

"I have purchased numerous things from Newegg over the years. Even built my first pc with the products they sell. I have never had a bad experience with them ever. Recently I doubled ordered somethings and was worried about being double charged or called by my bank because of one order being declined. I called Newegg and got a wonderful customer service representative named Becky. She was wonderful. Becky helped me cancel the orders I made wrong. She was so helpful and made sure everything was corrected. This is one of the main reasons i shop Newegg. If you have to call them they are always there to help, even if you messed up. Just want to say thank you to Becky again."

"I got ram about 3 months ago that was defective, so I requested an RMA, which was approved. Unfortunately I had some family issues and forgot to RMA the ram. After 3 months they worked with me to RMA it still and was very understanding of the issue. "

"Prior to actually getting into contact with newegg customer support, I had been bounced around a total of six times by my ISP and the manufacturer of the defective product. I hadn't been able to confirm who was able to review my claim, as I had purchased an extended warranty on this item. Alvin L. was able to provide me with all of the information necessary to access the appropriate parties and get to what I am considering the final stage of the replacement process. I am very grateful to have received his counsel in solving my point of contact issues!"

"I had a problem with an order and needed to exchange the laptop I received for a different one. The customer service person, Eddie, was extremely nice and really went the extra mile to help me. I will definitely order from Newegg.com again!"

"Thankful for their prompt and professional service."

"Customer service was top notch. I got the help I needed and was treated with respect. The explanation by customer service and the use of a promotional code offered to me gave me a chance to purchase an item that I though I could not possibly afford. I am going from a 19" monitor to a 34" . An early gift for myself and the assurance from the service representative that this switch will be an eye opening experience. Newegg representative I thank you! Newegg....you Rock!!"

"I have been buying from NewEgg for years and always had a great experience each time. I can't same the same with other retailers like BHP for instance. My Rep David Ho was very helpful and a cool dude to fix an SSD order for me.

I will purchase my next SSD in a few weeks with them again. Now if only NewEgg gave out their promo coins for all their items :/ lol but thank you David and NewEgg."

"Newegg has always had its ups and downs in service. It has usually been non-problematic, but when you do have an issue, it takes several tries with contacting newegg customer support via phone or chat to get your issue resolved. It took several days for me to even have a solution going. Prior to that it was always the repeated formulaic response when you have an issue or they simply hang up on you.

A particular person named Jasper.J.Betancure from Newegg customer support had met my expectations and had actually took his time/effort and provided the right service in helping me. I would like to thank him and his efforts to make Newegg a reputable company with good customer service. I hope others follow his efforts and takes time to listen to the customer's needs. "

"Recently I ordered an expensive AMD CPU, but I could not find the mother board I wanted since It was back ordered. I did not want to be stuck with a cpu with out ability to check. I called to cancel the order and the agent was extremely helpful and did everything that needed to be done. I was very impressed."

"Always get good customer service from NewEgg when I call in about something. They always do their best to give the benefit of the doubt and streamline refunds, etc. "

"Renee R. R. was absolutely amazing. The customer service experience I had over the phone with her was among the best. She communicated clearly even between holds, coming back on the line to let me know that things were still being processed and that the wait would just be a little longer. She explained everything clearly and efficiently to me while being courteous throughout the entire interaction. In the end, my concern was dealt with quickly and professionally. Renee is the standard that more customer service representatives should strive to be."

"Lindsay.N.Turner was awesome, Lindsay listened intently to my complaints and handled by issues very professionally. Way to go Lindsay I am a customer for life, thanks to Lindsay."

"Newegg has proven to be my go to for my electronic (and other!) needs and wants. Reasons to justify my assessment are below-

-Great selection of product which always includes the latest and greatest releases
-Easy to navigate website and seamless purchasing process
-Great transparency on order confirmations, invoices, tracking info, and more
-Customer service is a breeze to contact and work with (requires easy and automated call back typically but better than waiting on hold)
-A geek's (yes I am) online "candy store"

Thank you Newegg (my creditors thank you too :))"

"The service was amazing and such a big help"