"I had purchased memory on 10/10 and 10/18. I had noticed a price drop and called to see about price match and was able to get reduced prices on both memory purchase dates.
Thank You
Rosie."

"Customer service was very helpful, patient and polite. She straighten out my issue and kept the time to a minimum."

"I've been having a nightmare trying to get a 2080Ti. I ordered one from newegg that got immediately declined by my CC company, and when newegg finally had more in stock, I tried to order it - only to be told it was invalid because I had an outstanding order. I was perplexed as I thought my order had been canceled. I called newegg and Frank Mayer went above and beyond in helping me figure out exactly what was happening with the order, far beyond the other help I have received from Amazon and the like. I had meant to order with overnight shipping, but didn't. I wanted to change shipping from the 2 day I had selected to overnight, which would have cost more of course. Frank was very astute and suggested that I not do that, for it would kick my order out and have to reverify as the charges would have gone up. He went above and beyond fixing this shipping issue for me and I am extremely satisfied with my service."

"Just excellent. She got right to the problem and quickly resolved it! Give her a raise or promotion.
Cheers,
Shaun"

"Thank you very much! NewEgg is my favorite place to buy all electronics and computers parts since 2006!
I want to say Big Thank You to James.C.Valdez!
He was helping me to place my last order and he did very good job!

Kindest Regards,
Denys V. Letunov"

"I have used Newegg to purchase a wide array of tech products over the years. They are always priced fairly and their shipping is quick. The best part is their customer service, so you know you are in good hands if anything goes wrong. "

"My brother made a digital purchase for me on Newegg. The item states no refunds. I found the price lower direct from the manufacturer (they were running a one week sale). Called Newegg and spoke with Earl. He explained the policy, but wanted to make sure we were happy. He pulled a few strings and refunded the difference. Unfortunately, I didn't have contact with my brother and he had already decided there was no way Newegg was going to do anything about it, because the product page explicitly said no refunds/exchanges. He had already left a negative review. He is contacting the site to have that review removed/changed. Great job Earl, you saved a customer, and Newegg negative reviews by using good common sense and strong customer relation skills. "

"Renee.R.Rodriguez, gave me the best customer service I’ve ever had in a long time. "

"Most tech customer support tends to be poor industry-wide, but NewEgg support tech Jonathan.M.Dominguez proved there are shining exceptions to that rule! I called with a very complicated, unusual and difficult RMA issue and Jonathan took the time and due diligence to assist me while staying in touch during hold times and treating me as a valued customer. Outstanding service! Give this guy a raise and a promotion so he can show others how it should be done!"

"Ordered an Asus z370-e board. Had issues with the board that took time for me to fix while recovering from surgery. Newegg accepted my return over two months after the purchase as a credit. The customer service is in my opinion (and I've never really said this about a company) ELITE. If you want good service I highly recommend them."

"I found a monitor on Newegg. Price was excellent for the unit. Called to place order on the phone (I NEVER put my CC# into my PC keyboard!) and for whatever reason, the price showed (to them) as almost $200 more! They checked and checked, then asked for a screen shot. I sent it to them and they said they would do an "investigation". Being stubborn and in REALLY bad need of a monitor, I asked to speak to a Supervisor.

Her name was Alicia and she looked over my issue, the screen shots I sent and heard about the scenario from my original call handler ... then she put me on hold, worked her magic and made everything right! Apparently, their prices change ALL the time with markets, availability, vendor pricing, etc. She explained this, kindly and precisely.

Well, as it happened, the price for my monitor changed in the very moments between when I found it on their site and when the handler went to place the order. Technically, not anyone's fault, just a fact of the way the system works ... but she worked her magic and charged me the price I had shown her on my screen shot!

What a gracious and wonderful Woman!

Newegg (AND Alicia) ROCKS!"

"Was very helpful and informative"

"I tried to purchase a computer monitor from NewEgg because it was the only place I was able to find what I was looking for (ergonomic adjustability, 17-21", widescreen, under $130). I tried 2 credit cards and a debit card, each of which is current, had more than enough available balance, and has up to date information (address, etc.). Each of my cards was declined, multiple times. I checked and rechecked the entries prior to submitting to make sure the issue wasn't a simple typo. I logged in to each of the cards to confirm there were no alerts/issues and to confirm the balances were sufficient. The next day I requested a customer service chat. After about an hour I was greeted by Lynette. I explained my issue and that I had confirmed there were no issues with the cards. Lynette asked if I had contacted the card issuers to check whether there was any issue. I had not, I don't have the time to waste to call three separate cardholders, wait in queue, explain the issue 3x, only to be told there is no issue. Since I had logged in to each one to confirm no alerts, flags or balance issues, I knew it was a moot point. Rather than offer ANY sort of alternate solution or out-of-the-box thinking or empathy (how about we walk through the payment entry together perhaps, or she try to process on her end?), Lynette repeated that I would need to contact the card issuers and then retry my payment methods. I told her I would purchase an alternate selection on Amazon (which was a 2nd choice to due limited adjustability). She had no response. I successfully ordered the alternate on Amazon using the same debit card, and it was processed in 2 minutes."

"I bought a pc and as it turned out it had a issue so I called customer service,now mind you I'm already for a fight cause I wanted to return the faulty pc...got ahold of Samantha....this girl took all the fight out of me and had me feeling like a rockstar with my return.....even though the product was faulty...Newegg customer service will put your worries to rest.....still in a lil shock how easy it was to return a faulty product....Newegg and Samantha you Rock!!!"

"I am a careful buyer on marketplace sites such as Newegg.com. As a result, I have had a pretty solid experience over the years with both purchasing and service.
You are not going to get a "small business" feel when working with Newegg.com, but you do get a fairly predictable and reliable experience."