"I called because I had a quick question about the 15% back gift card promotional, and Matthew Thompson made sure that i got my question answered and made a note on my order so that if any problems occur, I can call back and get it taken care of right away. He really made me feel like a valued customer."

"I contacted the Customer Service today and spoke with Dee regarding a discrepancy with my account.

Ticket Number: 2853689

I wanted to thank Dee for demonstrating exemplary customer service throughout our call.

She was professional, kind, and patient. She demonstrated a level of empathy and understanding not commonly seen within the customer service profession. As well she approached the issue with a strong sense of responsibility and competency, taking ownership of the problem, providing me a sense of confidence in her ability to ensure resolution of the issue.

This was my first experience contacting the NewEgg Solution Center/Customer Service, and she left an incredibly strong, positive first impression.

Dee is a model employee who I hope her management recognizes, and that they can confidently look to her to set the bar for the level of care a Customer Service Agent should provide.

Thank you, Dee! "

"Recently purchased an oem copy of windows 10pro when it came time to activate the license for windows there was an error that would not allow me to activate windows. I ended up opening a support claim unfortunately i needed to deal with Microsoft on the issue. After calling Microsoft and getting the run around I was told that I would need to have a conference call between Microsoft and Newegg. Darrel who was helping me was great Microsoft not so much. After being transferred 8 times with Microsoft and finally getting to someone that can help almost an hour later. Darrel managed to get my copy of windows to be fully activated."

"I went to your website to price match BB and found you offered a free wireless printer!! I called to to find out est time to receive the software. I had many questions. The Rep was so nice and patient, I decided to make the order on the phone. I had been shopping around and had spoken to various retailers who were not helpful, so Robert was like a breath of fresh air! Great first experience! Thank you!!"

"I was building my first pc and had all the components I liked picked out however, it being my first build I did not know anything about anything. I called the customer support number and had tons of questions like what components had to be compatible with what. I had also almost bought a motherboard that was not compatible with the processor I chose. Michael, the customer support guy at new egg helped me out so much with my specific needs like budget, and what I wanted to do with the pc."

"I called into NewEgg phone support and a representative named Justin answered my call. He was very professional and was able to answer all of my questions with ease! He spent more than an hour on the phone with me walking me through with my order and making sure everything was setup correctly and for purchase. He also spent time looking up my items and making sure they were all available for Will Call. I truly am thankful for the time and effort he put into looking up those items for me. He is one of the best representatives I have ever talked to. NewEgg customer support is friendly, helpful, and all around an awesome group who generally wants to help out others. I am thoroughly pleased with the level of support at the company and I want to humbly thank you and Justin for an excellent customer service experience! Thank you Justin, you rock!"

"Helped me follow up on a rebate that hasn’t arrived. He agreed to email me back when he finds out more information."

"had a faulty motherboard called msi to see what could be done they gave me the run around telling me that it would take 35 days to have the issue resolved, so I called newegg to see if things would be better and I have to say the rep I spoke to was the most polite and helpful individual ive ever had the pleasure of dealing with she took care of the issue within minutes and I have to say it was by far the best experience I have ever had, thank you "

"A customer service rep named Chris helped me and went far beyond what was expected great customer service got to the bottom of the issue right away. In very happy. Give them a raise. Thank u again. Selena & Michael Hatterer"

"Tried to place an order online got locked out. Christopher Fields took time to unlock me, and placed my order for while I was on the phone with him! A true Professional! Thank You!"

"Fast, easy, and straight to the point. Nothing but helpful and very caring. Thank you."

"Used to trust and love shopping here. Newegg did and still does have great deals. They process orders in a timely fashion. However, this time they dropped the ball.

Here's a retail gaming related company that should value their gaming customers. You pre-order a video game expecting to receive the day it's released or at least the day after. As with any of these online merchants which I've dealt with in the past. Instead, they ship it the day before with snail mail. I'm less than 20 miles away from their shipping facility. No reason it should take almost a week to receive a pre-order once it's released. Shipping this purchase with ground shipping would have insured it's timely arrival. I might as well have gone to the retail store and save yourself a headache. They offer a savings on game pre-orders that's not worth the wait and hassle of trying to resolve the painfully slow shipping issue.

As for customer service, it's almost non-existent. Waited 45 minutes to speak to someone. Only to tell me there's nothing they can do because it's already shipped and I just need to wait for it to arrive. Didn't even offer to provide me a return label. Now I'll have to wait at-least another 45 minutes to request a return since this isn't eligible for returns unless approved by an representative. Their agents show no empathy with their customer's issues or concerns. They can't wait to get you off the phone. In the end, you feel absurd for even trying.

Lesson learned."

"I just got off the phone with him, I'm so bad with names. But he was super helpful and he was just the best person I've ever talked to on the phone."

"I love the selection of items at newegg, but they could be a bit cheaper. Otherwise it's all good."

"Super disappointed, I ordered a Computer from Newegg but never got it. Called them and they put a claim that would take 5 to 7 days to be resolved (good customer service) . Since Newegg was highly recommended and I needed the computer right away I gave them the benefit of the doubt and ordered a Second computer for next day delivery before getting my refund. That was last Thursday, today is Tuesday and by checking the tracking number I found out the computer was not shipped out yet. I called them and once again I was told to put a claim on the SECOND computer. I got really upset and was told that there is nothing Newegg could about it until Newegg found out what was going on. I cancelled the order but the damage was already done. I could not used my credit card because the purchase of the computers had put me over the limit ($1,840.00 each). I know I will get my refunds but Thanks to Newegg I have to pay interest in the money I spent with them plus now I have to borrow money to buy a new computer for a far away frustrated college kid who by now has probably disown me. "