"I've been a Newegg customer for a long time and I just recently tried their Premier service. I have to say for someone who spends a lot of money with them for work and for pleasure it is a very welcome addition! Thanks for the great Premier agents who bend over backwards to help out!"

"Although I was on the line for some time due to having make calls to different departments I received excellent customer service from a customer service representative. He took into consideration my problem and said he would try his best to resolve it. I couldn't ask for anything more."

"This is my first time ordering through Newegg and I am very pleased the price you had on those memory cards is extremely good I found the same one on Amazon it was over double the price and I know they're on sale but that's a very good deal cuz I was only going to get one but got two instead when I seen those prices and I thank you so much:)

Don Ferguson"

"New Egg is my go to when I am considering anything electronic. They are the best. Even when I received a refurbished computer that could not hold a charge they dealt with me in a way that will keep my coming back.

Keep it up New EGG "

"I have spent over 5 years doing customer service, so I know good customer service when I receive it. Due to my own misunderstanding, I purchased a product I did not need. Bess, the customer service agent who assisted me, was polite, informative, helpful, and went above and beyond in assisting me in returning the un-needed product. It is this sort of service that encourages brand loyalty and word-of-mouth advertisement, and causes happy customers to write glowing reviews - like this one."

"I called in so bummed that I didn’t get my order and I was assisted quickly, refunded and another order placed for Rush delivery with priority! I am new to Newegg but can say with confidence that I will be doing all of my shopping for my gaming desktop here from now on. You all earned a permanent customer! "

"Miguel helped me with all my issues and took the time to look up all my options and was really helpful"

"It is rare these days to find a store with such consistency in quality of product, pricing, and customer care. I have been using NEWEGG exclusively for 15 years for my (modest but high end) computer and electronics purchases.

Today, Becky L. Did an amazing job helping me confirm identity of a replacement part. Last week I bought an expensive laptop and got excellent customer service. Today, I was inquiring about a much less expensive but critical piece of equipment for a repair and Becky took the time and careful consideration to make sure I was getting the right part. No matter how small the purchase, the care is the same. And that’s why people remain devoted NEWEGG customers!!!

With these two items - a new laptop and a new battery for the old one - I have already saved over $600.00 based on comparative pricing (and I look, every time). Every time, NEWEGG has the best prices.

We are so dependent on our computers and electronics - why make it harder than it has to be? Go to reliable NEWEGG and spare yourself the trouble of shopping around or shopping elsewhere :))) "

"Had a problem with and order from Dell through newegg. Contacted Dell they were giving me the runaround. Called newegg and within 3 hours got tracking info from Dell support."

"The Newegg customer service representative I spoke with understood my problem (I needed six identical drives for my NAS).

He was the first of the representatives I spoke with who checked the marketplace reseller inventory and saw that the reason I received only three of the six drives purchased was lack of inventory.

He quickly proposed a solution:
1) Return the three drives I received for a full refund
2) Sent me a number of alternative drives which meet my requirements

The key for me was that not only he was responseive (all of the Newegg representatives I spoke with were responsive). He was knowledgeable and understood my requirements.

Thanks"

"I ordered a motherboard to replace my old one that broke, and it was lost on its way through the mail. I called Newegg's customer service line and after a short time on hold was helped by Rosie, who was kind and professional. She issued me a full refund of the order as well as a store credit, solving my issue in minutes."

"I needed a printer for testing at my business and was told it was in stock in Florida where I am located. Wow this is like the fast shipping I get from Amazon.
We really needed it to ship as there was a storm brewing in the gulf and this would probably affect shipping. We placed the order Thurs. When we did not see any tracking on Friday I called customer
service and they said it was shipping from Clearwater,Fla and they would send me a tracking number. Great, that's a one day ship. On Friday all I received was an invoice no tracking number. On Monday I received an email saying it would ship out of New Jersey and we could not even start tracking until Tues. What happened to shipping from Florida!! and why did it not ship Friday? As far as printers go all they do is slap a shipping label on the box and give it to FedEx. Maybe they just have too many orders to fill in a timely manner, I guess a good problem for Newegg and not so good for us.
"

"I spoke with Rosie today, to cancel an order. It was too late to cancel, but Rosie as made it so that when it arrives I can return the unwanted product and at no cost. I did try to re-order a more expensive item, but it was too late. However, the fact I know I am getting a full refund, I will go ahead and order of NewEGG when the product is in stock."

"I had accidentally used the wrong shipping address for my purchase. When I called Newegg the staff was extremely helpful, cancelled my order without issue, and put in a new order with free 1 day shipping. I'd say the customer service at Newegg were very helpful and courteous with me."

"I order a gtx 1080 ti awhile ago, only for my order to be bounced. Under confusion I reorder the same card and didn't think anything of it. 5 days later when my card DIDN'T come in I went looking for answers. I found out that my debit card has a limit of only 1000 dollar purchases, and it was causing the delays. So I jumped on new egg and contacted customer support to be put on a line with Stark. He gilded me through everything I needed to know and was super friendly. We chatted for a while about the problem and how to fix it. I know time is everything to companies and normally when you call a support line they seem in a hurry or they try to rush to conclusions and fix the problem as fast as possible with no regards to you. Stark through me for a loop and was supper caring, understanding, and knowledgeable on the topic. All in all I've never had someone help and not make it seem rushed or forced. That means a ton to people, and not feeling rushed or pushed is amazing.

Thanks again Nathan Parker
"