"Friendly customer service, willing to help you as much as they can."

"I ordered a laptop. It was faulty. The issue presented itself in full a few weeks later, and took a great deal of time to get in touch with their customer service team. When I finally did, and I asked for a replacement (not a refund), they said no. I was 4 days outside the returns policy. So I'm out $1200 and all I've got to show for it is something that doesn't work. "

"Always great service. Texting customer support is awesome."

"The server rack I ordered was shipped without casters. My Newegg customer service rep immediately jumped into action and got a set headed my way. Super easy, super friendly and fantastic follow up/follow through. "

"I received online assistance from someone to assist me in choosing the product I wanted. When I made a mistake and put in my CC number incorrectly, called and it was quickly and professionally dealt with. I wasn't expecting deliver for another week and a half and amazingly, it arrived within 3 days! "

"I've had some failures with recent SSD orders. I received a replacement for one that failed, and, unfortunately, the second failed in a very similar fashion. I got the first return quickly, and got a refund credit for the second, which I used to buy a different brand SSD. The unit failures were not due to Newegg, but their response to my issues was handled quickly and to my satisfaction. The CS rep. who helped me today (sorry, don't remember his name) was patient and helpful, and provided good suggestions helping me to decide what to do. I look forward to doing business with Newegg in the future. "

"The rep handled my call graciously, fully helping me do what needed to be done in order to return an item. Easy, and fully satisfied. "

"I recently purchased a Lenovo laptop from Newegg. When I finally received my computer it made a very loud whining fan noise almost constantly. It also only lasted 2 hours on a full charge even though it was advertised as being able to last 7 hours on a full charge. I called Newegg and was told I could return it for a full refund. I was then charged a $140.00 restocking fee. I've called 5 times to try to rectify the situation. Every time I am told that they will take of the situation and give me a call back. I've never received a call. I still have not been refunded my restocking fee. It's been several weeks. I will never buy from Newegg again. I will also tell my friends, family, and anyone who will listen about my experience. The fan noise is well documented BTW on Lenovo's own support forums. Just google it."

"I had a great experience with customer service. Everything was handled swiftly and perfectly "

"Really enjoy working with Newegg via their text message customer service feature. I wish more companies would embrace this technology. "

"TL;DR - Javier J. Chavez is a wonderful CSR who went above and beyond his normal duties to fully resolve my concerns!

I mistakenly had the wrong shipping address set as my default and didn't realize until the item was already being packaged for shipment (at which point the order cannot be changed). Immediately I contacted newegg about this and was told that the shipping address would be corrected as soon as possible. There was a bit of a misunderstanding, and long story short(er), the carrier never received the address change request. Fast forward one day and I was dismayed to see that the package was out for delivery to the above mentioned incorrect address. Again, I contacted the carrier, who told me to contact newegg, and I was fortunate to be connected with Javier who not only listened to my concerns, but was willing to try my suggestion of simply contacting the carrier to approve the address change. He did just that, problem solved, happy happy newegg customer (yet again)!

Keep up the great work guys, and give Javier a raise while you're at it!"

"Thank you for your hardworking and having great customer service!"

"I ordered a new g-sync high refresh rate monitor from newegg and as soon as I received it and put it together I saw the screen acting differently than previous monitors and current one. It had a horrible, lag, jittery image quality and patchy colors. I did the return through newegg and I had a customer service representative take time to do the return and get the problem resolved."

"Originally went through the online chat service to request a refund on an item that went on sale the day after I bought it. The chat support wasn't helpful and went through the usual copy and pasted replies. Once I called in it took about 3 minutes after reaching a representative for them to issue me in-store credit. They were very helpful and were glad to help me so I would continue to be a customer."

"Fast service and always willing to go the extra mile. Thanks all of you, Earl and Marcell "