"I was having issues with trying to locate a particular order because it didn't come up in my order history and I didn't receive any notifications about it. I was worried because it was something that I really needed/wanted. Eddie E Sanchez-Escobedo was a lifesaver and was able to find my order and send me the info I needed quickly and professionally. Props to the people putting in hard work at the Newegg customer support centers, you guys kick major ****!"

" I purchased 4 stick of RAM through Newegg reseller ANTonline. What I got was 2 new sticks and 2 open and scotch taped closed packages of RAM that did not work. Returned the bad sticks to ANTonline for replacement and was rejected a refund or replacement because I had marked the 2 bad sticks of RAM on a piece of plastic tape with a removeable marker. After talking to the nice folks at Newegg 3 times about the problem they could not get ANTonline to return bad ram so I could return it to manufacturer for lifetime replacement. Newegg ended up replaceing the RAM for me but I am sorry to know Newegg does business with a company that blatantly treats there customers unfairly. Everyone I talked to at Newegg was wonderfully helpful but after over 3 hours of phone time I felt badly that Newegg had to step up to make this right. ANTonline does not belong in business with a company the caliber of Newegg!"

"I RECOMMEND DOING ANY COMPUTER PARTS NEEDED THROUGH NEWEGG!!!! Product selection is vast, pricing is great, and the shipping is fast! If you have questions or need any help before during or after your order, the VERY friendly and EXTREMELY helpful staff at New Egg will take care of anything you need. I had the pleasure of working with Jess.J.Avalos when I called. She was friendly, prompt, polite and took care of exactly what I needed. I will DEFINITELY shop back with New Egg again! In a world where many other businesses put sales first, New Egg Puts the customer first. THANK YOU!"

"Yesterday Justin stayed with me for nearly an hour, and when the problem was resolved, I was going to give him a 'thank you' through the phone feedback system you have. Unfortunately, the line went dead as I was waiting to start.

I hope you will be able to find Justin and thank him for me, and tell him how much I appreciated his help!

It's people like Justin which makes shopping at Newegg.com so special. I appreciate that and wanted to let you know.


"

"Bought a i5 8600k NEW. And the seal on the box was broken, so it is NOT NEW. Called customer service and the woman on the line was very patient and helpful. Even made small talk with me. Only reason i am not giving 5 stars is because Newegg sold me a used item for a new price. It is extremely easy to check the factory seal Newegg.... It should literally be the very first thing you check when you sell an item! Was the item opened or not?? Pretty frustrating experience but in the end everything was sorted out. So i guess its not so bad."

"Newegg's customer service is the best!! I spoke with representative Staci.A.Barrueta and she helped me as best as seemed possible. she spoke perfect english and i didn't have to wait long at all... I want to thank her and Newegg.com for what they've done"

"New Egg customer service is really good. But many of the products they sell are from affiliates or Chinese companies.

1. The problem with affiliates is that they are usually not authorized dealers. So if I purchase a FitBit watch, from an affiliate and it fails for some reason, I do not have any warranty support.

2. It seems that many products NewEgg sells are manufactured in China by some 2-bit knockoff. Price is good, but quality is questionable to junk. I'll probably just stick to name brands from now out."

"I ordered multiple parts for a computer build for my cousin and verified that everything would fit in the case we chose, including the graphics card and AIO cooler that we ordered. After starting the build, we realized that with the cooler in we weren't going to be able to integrate the GPU, and if we would've moved the cooler other components were now going to be in the way. This was a shock to us as we completely had verified that we'd have at least 20mm of space, including with the radiator and fans attached. Dissapointed, we contacted customer service with Newegg for a return and couldn't have been any happier with having gotten our RMA processed thanks to Darrel.F.Hernandez with Newegg! We appreciate his support as he made sure our RMA process was seamless and even told us stories of his previous builds for our knowledge. I highly recommend Newegg as they always know how to treat their customer base right and provide a high-end part or item."

"I bought a defective item from their marketplace and the third party seller is trying to avoid a refund by canceling my RMA. I called customer support at Newegg and they did everything they could to help me correct the issue. I really appreciate how much effort they put into every customer."

"I've had an incredibly challenging time with numerous on-line technology sales and their misleading/fraudulent shipping times stated on their sites. This put me in a position that delayed my project by 2 weeks with my client... I tried numerous companies in an attempt to replace with another and still got nowhere until I called New Egg and was connected with a gentleman named "Memo". Memo listened to my situation, addressed and rectified what the company "Next Warehouse" completely destroyed and should have done.
I've been working in IT since 1996 and have purchased a lot of products over the years. To place an order with a representative that is beyond PATIENT, listens to the client complaint, provides a solution to the challenge that's cheaper and arrives three times faster than the original order rarely happens... Memo not only accepts my compliments, he uplifts the rest of his team and doesn't take the glory himself and states "we all care about your success" type attitude. This is one of the rare cases of great customer service with a great group to work with. Kudos and keep it up, I'll be spreading the word!!"

"This guy knows his stuff. Made an order over the phone painless.

Thank you Eddie.
"

"I had an issue regarding return of replacement merchandise. Carlos, in Customer Service was extemely helpful in working out my issue to mt complete satisfaction. Will be using NEWEGG again in the future. Thanks."

"Newegg has always been my go-to place for tech purchases. The majority of computers I have assembled have come from parts I purchased with Newegg. And I return to Newegg time and time again when I want to make a purchase. Very helpful support and service over the years. Highly recommended."

"very helpfull thank you again "

"Was very helpful and able to refund my item for me for incompatibility. The rep was very nice and pleasant to talk to."