"I called in to do an RMA. I have never done one before and the representative made sure that the transaction went smoothly. She also helped me with tracking info for other orders of mine. Definitely a pleasure. Thank you."

"I had not hassle at all from ordering, to having my item shipped promptly. The item I bought went down in price, and I was able to text customer service. Over the course of a couple business hours I was able to secure the new lower price with no hassle whatsoever. I really appreciate the service agent."

"I am glad that I've learned about, Newegg, through, Mr. Carry Holtzman, who hosts a computer repair workshop on, YouTube; not only for this reason, but also, because, Newegg, is profession, attentive, and-the big one for me is that they are available, where some companies send you on a scavenger hunt to talk to them, ultimately leaving you to deal with an automated system that can't help you. A great human experience.

Most of all they are great human beings. Thanx, Newegg."

"A newegg rep by the name of Mario really helped me out with a price match even after I had placed the order. I ended up getting some extra $$ from the savings to buy another item that I needed. 10/10 customer service, would shop again. "

"Got caught in the info@newegg email issue a few weeks ago and Newegg sent out an email with a $10 promo code. Tried to use it tonight, but the order page told me it was no long valid even though it should be good until Sept 30 at midnight. Went to chat support and Haylina sorted everything nicely and will issue a credit after my order invoices.

I always have a great experience with Newegg, even when things (so very rarely) get a little out of sorts. Today, was just a couple of HDMI to DVI cables and a stick of RAM. Tomorrow, maybe parts for a whole new rig. Will always order from Newegg!"

"Lindsey T. was amazing, she honestly cared about my issue and dug as deep as she had to in order to take care of me as a customer. Best customer service interaction that i have ever had. Truly a top notch employee, she single handedly retained me as a customer after i had given up. She sets an example of how to do it!! Thank you so much!!"

"I am a recent new customer at New Egg, and have purchased computer components. The prices are consistently the most competitive available. Earl, NewEgg's Customer Service representative handled a pricing adjustment on a recent order professionally, courteously, and efficiently. I have complete confidence in shopping online at New Egg, and look forward to continuing to do so for my additional needs."

"I'd ordered and received a pair of Klipsch KF-28 floorstanding speakers. One was pristine, the other damaged. I called Newegg customer service and spoke with Cassandra, who could not have been friendlier or more helpful. I called again for the next two days out of sheer nervousness after having read some less than complimentary reviews...one dealing with the exact same item I had purchased. Andrea, and then Anayeli, both eased my fears on two separate days with confidence, professionalism, and knowledge by letting me know EXACTLY what I had to do to return the damaged speaker and receive the new one...which was nothing. They took care of everything, in half the time they estimated it may take. It took about 3 and a half days from starting the return process to having my new speaker system up and working. I have nothing but the highest praise and the utmost respect for everyone at Newegg who had a hand in making my experience with them painless...and ultimately gratifying.

Sensational speakers, btw. Couldn't be happier."

"Marcelle was able to help me out with my problem in a matter of a few minutes and was really friendly. I definitely expected it to be a much longer process to solve my problem than it was and I am very happy with the level of service I received. Thank you Marcelle and thank you Newegg!"

"Ordered the YAS-203 week ago and the next day the price dropped by $38, called them up and they refunded the difference back to my card.
The customer service provided was outstanding
Thank you again Jasper.J.Betancure "

"Overnight shipping was outstanding, unfortunately I ordered the wrong item. My mistake. Alvin in customer service took care of this over a chat session. No restocking fee and sent me a return shipping label. Great job! This way I will always order form Newegg and reorder what I actually intended to in the first place. Thank you!!! Z"

"OUTSTANDING service in resolving a product issue. Thank you Becky!"

"Heather with Newegg helped me find and choose between and iPhone 6s Plus that I bought two years ago and Ian iPhone 7 Plus. The phone is for my fiancé. She like to take videos so we choose the 7 plus for it ram, memory and 4 k video. So thanks Heather and we will see next week when the phone arrives ?refurbished. How it is and condition. I will update this review. "

"I just wanted to write to say what a pleasure it was dealing with Rosie Velasquez. She was so kind and friendly, and her attitude was wonderful! Rosie is a huge asset to your company! I wish I got that kind of customer service everywhere else! We need more people like Rosie in this world!!

All the best,
Christopher Casassa"

"I was returning a motherboard and expected some pushback with my situation but Elena.R.Sanchez went out of her way to get me taken care. Very nice sounding and cordial as well. Best customer support I've experienced in a long time and makes me very likely to keep with Newegg!"