"Spoke with James V. regarding a two-time defective GPU. Was borderline livid when I called, but James was very well mannered. He talked me through the whole process and kept checking in on me during my hold times which I found exceptionally respectful. You won't get this kind of customer service on Amazon, or from anyone else other than James. Got what I wanted! Made my week! Give this man his bonus!"

"Originally called because my account wasnt registering purchases as for some reason the purchases were registering to a guest account?! Plus I never received a 12tb ironwolf that supposedly came with my order. I thought it was still in transit, as I have purchased them in the past and they came from BC. But this time, it wasnt received and there was only 1 tracking number. I ordered another as I have a customer waiting for the drive.

Anyways, the operator was very helpful.

Thanks NE

Chris"

"A product was ordered in error. Exchanged for the correct one. Excellent service provided by Marcus and Josh. "

"Darrell was the person helping me out with my order and he was very polite to speak to. He explained everything thoroughly and definitely made speaking on the phone with a Customer Experience rep a pleasant experience! Thanks again for everything, Darrell."

"Newegg's customer service is about the worst of all online shopping platforms, but for the first time, I actually got a good employee on the phone. The guy knew what he was doing, explained the situation well and gave solution to probable coming problems"

"As a relatively new Newegg Canada customer, I was apprehensive about the support I would get on any issues I may have with my purchases. Recently, I had an issue with a mail-in rebate not being recognized by the manufacturer. Rather than having me jump through hoops with EVGA, Will at Newegg simply issued my rebate directly from Newegg, stating that it would be fairer for me.

Completely different approach than most other companies! They didn't doubt my story, they didn't try to find a loophole to get out of having to honour the agreement. Just did what was RIGHT by the customer. As a result, I am definitely going to be buying from Newegg Canada in future.

Edit: Had another excellent encounter with Newegg customer support. UPS was trying to charge me $15 for returning a package. David Ho from Newegg made things so easy for me. Understood my problem, and offered the solution that was simplest and most satisfactory for me. I'm very impressed by Newegg."

"I have been purchasing product from Newegg for 5 years or more. Can’t beat the service and customer care. "

"Samantha was fast and kind towards my problem. Really glad i purchased from newegg, also got the best price!"

"Well I bought some stuff including a wrong size water cooler, and I phone in to get it exchanged expecting nothing but it was a good experience they sent me a returning label so I could get a refund and buy the correct cooler, definitely recommended great customer service.
Thank you Inci"

"Keith. A. Haro just answered all my questions I had to ask in a very professional yet down to earth attitude. I really enjoyed my conversation with him and I hope Newegg continues to hire great representatives like this one. I believe it's very important that you're able to connect to the person you're speaking with to some degree and Keith did just that! "

"Excellent customer service. Helped solve all issue related to returns"

"I bought a monitor from Newegg on the mobile app, but forgot to add the extended warranty. Once the order had reached the shipping stage an hour later, I realized my mistake: Buying a cheaper-quality monitor without adding the extended warranty! Since the warranty is only "US Warranty" (Newegg does abide by their eggcellent 30 day return / refund policy mind you) I decided to get an extended warranty as my credit card's extended warranty policy would not have covered the US-only warranty it offers. Jackie from Customer Service had no issue helping me, despite it being in the "not being able to modify order" stage due to packing. Now, I have a 3 year extended warranty, and am feeling a bit better about my purchase. Thanks, Newegg!"

"I had bought an incompatible ram (doing my first pc build). They were super helpful to set up the return and reorder the proper ram. They were nice enough to wave the restock fee and discount the shipping. This made it cheaper and easier than other online sites I’ve used"

"Our product stopped working and we were 2 days past the replacement deadline. She went above and beyond and e-mailed the distributor to ask for an exception. Thanks so much!"

"Rosie Velasquez was a great help. She help create me a return for my defected monitor with ease. Really sweet. "